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Casino Review: Red Stag Casino

May 20, 2019
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Meta description: Red Stag Casino is a US-friendly casino which operates with WGS games. Read this review to find out about all of its features.

Red Stag Casino: A Great Place for US Players

Established in 2015, Red Stag Casino is one of only a few remaining online casinos which still offer their games to players from the United States and Australia. Since the change in the law, residents of these two countries have been restricted from pretty much all major online casinos, and they consequently have to put their money at risk as a vast number of US-friendly casinos have debatable practices.

Red Stag Casino is not one of those. Although they have a list of only six restricted countries (including Canada, France, and the United Kingdom), it’s clear that their target audience are Americans and Australians. Red Stag is a reputable casino, which is a phrase you can use for all websites owned by the Deckmedia N.V. When you look them up online, you won’t come across but a mere handful of complaints — we were able to find less than five.

When you enter the casino, you’ll be greeted with a highly-functional website, which has a great navigational system and a clear design. With red and black as dominant colors, the design is easy on the eye, and you can access everything right from the home page. They have made all the important sections like Terms and Conditions, Banking, and Privacy Policy just one click away.

They’ve listed the games on the homepage. Additionally, there’s a side menu with all the game categories, which there are seven of. You can see trending and popular games separately, although they do lack a search bar which would make finding your favorite game easier. Another drawback is that the website is available only in English.

License

As is the case with the rest of Deckmedia’s casinos, Red Stag Casino falls under the jurisdiction of the country of Curaçao. As you can see, casinos which acquire the Curaçao license can allow US players to create an account.

Curaçao’s licensing commission is perhaps not the best one out there though. Nevertheless, they still represent a licensing body which demands a set of high standards from their licensees. In order to obtain the license, casinos need to fulfill all of the requirements set before them, and once they do, there’s an insistence on keeping said standards and not deviating from them. Curaçao-licensed casinos need to remain professional and transparent in their conduct towards players if they want to avoid their license being revoked.

The regulating body also offers to mediate in disputes between players and casinos should the two parties find they can’t resolve an issue on their own.

Terms and Conditions

Before you decide to play at Red Stag Casino (or any other gambling website for that matter), you’d be wise to go through the terms and conditions they impose upon their customers. This can be quite a tedious thing to do, so we’ve done it for you. The majority of the clauses are industry-standard, and they don’t stand out from the bunch, but as always, there are a couple you should be aware of.

The general feeling you get when you’re reading this section of the website is that they’ve been written fairly towards the players. For example, in case of an event you wish to complain about, you need to file the complaint in writing within 14 days. Let’s be honest, two whole weeks is more than enough. Furthermore, they offer a 6-month waiting period for inactive users. But bear in mind that after 180 days of inactivity (meaning you haven’t even logged in), they will nullify your account and withhold your balance.

They also list a number of cases in which they will cancel your account (for example, they state professional play is prohibited, by they don’t state what constitutes professional play). But unlike many other casinos, they will return you the money on your balance before deleting your account.

There are players who appreciate the anonymity that comes with online gambling. They’ll be disappointed to find that there’s a clause which allows them to use your personal information for promotional purposes (they’ll publish your winnings and first name if you hit big).

One limiting clause is that they allow only one real money account per shared environment, which means you can’t open an account if your work colleague has already done it. Finally, there’s another term which is perhaps the most concerning:

With this, they’ve given themselves the right to change any conditions you’ve agreed to without any consent or notice. As a result, you need to regularly check for any possible updates.

Games and Providers

Games  Review: Red Stag Casino

Red Stag Casino offers a library of around 170 games. You can play them directly via Instant Play, or you can download a casino client and play from your desktop, which would grant you access to a wider selection of games. There’s also a mobile version of the casino, which you can enjoy on most tablet and mobile devices.

All of the casino games on offer are provided by WGS Technology. Previously known as Vegas Technology, WGS is one of the pioneers of gambling software companies, having opened up in 1998. Red Stag Casino is one of the rare websites which provide WGS software to US players.

TST, an independent testing company, has tried and tested all WGS Technology games to see if they utilize a Random Number Generator which works properly, and they make sure the games remain true to the listed house edges.

The casino offers various tournaments, with an entry fee, as well as freerolls. Games they organize tournaments in are slot machines, table games, and video poker. Tournaments are available only to active users, meaning that you have to have made a deposit in the last three months to enter. Unfortunately, there are no games with a live dealer.

Game Selection

As we’ve already said, there are around 170 games in the casino’s library — 178, to be exact. They are split into seven categories, and there’s a separate page for your favorite games, so you can find them more easily.

As you’d expect, slot games make up for the majority of the library. There are two slot categories. Three-reel slots contain 33 games, such as Lucky Irish, Goblin’s Gold, and Cash Grab. In the video slots section, there are just under a hundred games, most of them being five-wheelers. Here, you’ll find some of the most popular WGS releases, such as Cherry Blossom, Beat the Bank, and Amanda Panda.

There are also two games with a seven-reel layout — Lucky 7s, and Farming Futures. The great thing about slot games is that they state how many paylines each of them contains, as well as each individual game’s volatility, so you’ll get the idea what the game is like without having to start it.

Next in line is video poker. There are two dozen video poker games, including some of the most common releases, such as Aces & Faces, Deuces Wild, and Joker Poker. They’ve placed blackjack games into a separate category. There are eight blackjack games, some of which are Classic Blackjack, Atlantic City Blackjack, and Progressive Blackjack. Additionally, there are 13 other table games — Tri-Card Poker, Red Dog, and Progressive Caribbean Stud, to name a few. Finally, Reel Poker Slots and Keno are the two games which form the Other Games section.

Of the 178 games on offer, 13 have progressive jackpots. At the time of writing, two greatest jackpot prizes were tied to Mega-Money Mine ($164,178.70) and Red, White and Win ($160,086.31).

Financial Information

Before you create an account, you should also be aware of which depositing and withdrawing methods the casino provides. The only two available currencies are USD and AUD. If you make a deposit in any other currency, they will change the currency, but the casino is not responsible for exchange rates.

Deposits

Red Stag Casino gives a variety of options for both deposits and withdrawals. However, they are not available for everyone as this depends on where you’re playing from. Depending on which method you choose, maximum and minimum deposit limits vary. We’ll list all the available methods, together with their limits:

  • Visa: $25–$1000
  • MasterCard: $25–$1,000
  • Bitcoin: $25–$1,000
  • Litecoin: $25–$1,000
  • Bitcoin Cash: $25–$1,000
  • Instant Coupon: $25–$1,000
  • Neosurf: $5–$100
  • Skrill: $20–$1,500
  • Neteller: $20–$1,500
  • Sofort: $5–$5,000
  • PaySafeCard: $1–$1,000

Withdrawals

When it comes to withdrawal options, they are also plentiful, but they also depend on your location. For example, Australian players can only ask for a bank wire transfer, and US players have three possible options — Bitcoin, courier check, and Moneygram. The minimum withdrawal limit is $100, while the weekly limit is set at $2,500. Here’s a list of all possible withdrawal methods, with their withdrawal limits and processing times:

  • Courier Check: $150–$2,000, 5–7 business days
  • Moneygram: $100–$450, 7 business days
  • Bitcoin: $100–$2,500, 48 hours
  • Bitcoin Cash: $100–$2,500, 48 hours
  • Skrill: $150–$2,000, 24 hours
  • Neteller: $150–$2,000, 24 hours
  • Litecoin: $100–$2,500, 48 hours
  • Bank Wire Transfer: $160–$2,500, 5–15 business days

All of these methods come with no transaction fees, with the exception of courier checks ($30) and wire transfers ($60).

There’s an overall pending time for the casino to approve your withdrawal requests, which can be up to 72 business hours. So, depending on the method you choose, you can wait from 4 to 18 business days.

Finally, you should also know that only credit card depositors are able to use any of the aforementioned methods for withdrawals. Before withdrawing, there has to be at least one deposit with the same method.

Bonuses

Before you even start thinking about promotions, you should find out whether you’re eligible in the first place. The casino has provided us with a list of the following countries which are restricted from claiming bonuses: Bulgaria, Greece, Poland, Romania, and Russia.

When you join the casino, they’ll offer you a generous welcoming bonus. Well, offer is a questionable word, they rather impose it on you, as they add it to your account automatically. The welcome bonus goes up to $2,500 and 500 free spins, divided over your first seven deposits. Wagering requirements tied to this bonus are 30x the amount of bonus and deposit combined, and there’s no cashout limit. Here are the bonus percentages and free spins you receive for each deposit (together with the name of the game the free spins are attached to):

  1. 275% up to $550, 100 spins (Dolphin Reef)
  2. 175% up to $350, 100 spins (Fat Cat)
  3. 100% up to $200, 50 spins (Funky Chicken)
  4. 175% up to $350, 50 spins (Cool Bananas)
  5. 100% up to $200, 25 spins (City of Gold)
  6. 150% up to $300, 25 spins (Cherry Blossoms)
  7. 275% up to $550, 150 spins (King Tiger)

There are also daily bonuses which are named after cocktail drinks. Monday Mojitos give you from $20 to $75, depending on your VIP tier, while Thursday Bloody Mary offers you 85% match of up to $85–$850. Finally, Saturday Sex on the Beach is a 100% match bonus, which depending on your VIP status, goes up to $100–$750.

The casino also runs a comp point system. 1,000 comp points equal to $1.

Bonus T&C

To qualify for a deposit bonus, you need to make a minimum deposit of $25. All deposit bonuses come with a wagering requirement of 20 times bonus and deposit combined. Unless stated otherwise, as is the case with the welcome bonus. When you have an active bonus, the maximum wager you can make is $10. You can’t make a withdrawal request until you’ve fulfilled the wagering requirements. In case of losing your money (i.e., your balance is lower than $1), the WRs will be removed.

If you claim free spins or other no deposit bonuses, the rollover requirements you’ll need to fulfill are 40x bonus, and the maximum cashout is $160. The casino will void any winnings larger than this amount.

Finally, you should know that games have weightings when it comes to completing the playthrough. For example, Roulette, Craps, and Baccarat don’t count at all. Here’s how much each game contributes to the WRs:

  • Slots: 100%
  • Keno: 100%
  • Bingo Bucks, Poker Slots, Dazzling Dice: 100%
  • Blackjack: 10%
  • Video Poker: 10%
  • Table Games: 35%

Is It Sticky?

The truth is, it’s hard to say. Sticky bonuses are the ones which you can’t take out. For example, if you get a $100 bonus money via a sticky bonus, once you ask for a withdrawal (after completing the wagering requirements), $100 will be removed from your balance.

However, Red Stag Casino utilizes a weird system. They split the funds into two balances — the real money balance and bonus balance. You get bonus funds to play the games, which come with wagering requirements. For instance, no deposit bonuses have a 40x WR, meaning that you have to wager $4,000 if you get $100. So, to transfer those funds from the bonus balance into the ‘normal’ one, you have to complete the WR. As such, the body of the bonus is non-withdrawable.

Customer Support

Red Stag Casino offers 24/7 customer service, which you can contact via email address, live chat, or phone number, which is toll-free for the USA. After several correspondences through live chat at different times of the day, we found them to be responsive, as they replied within minutes every time (the introductory chatbot is unnecessary though). They provided an answer to all of our queries with clarity.

As we’ve mentioned before, when you search online for complaints, you won’t be successful. All major casino review sites contain only a couple of complaints, some of which have been resolved. Having in mind that this casino’s been around since 2015, they have had plenty of time to receive a greater number of complaints.

Summary

Red Stag Casino represents a rare opportunity for US and Australian players to play on WGS Technology software. Despite having a good enough assortment of games, it’s something they can certainly improve. The fact that they don’t offer any live games is something they should definitely work on.

The casino boasts a great reputation with many satisfied customers. Their banking options are plentiful, and they don’t have a history of late payments. The banking times vary depending on the method, but overall, they are more than acceptable. Customer support works round the clock and is always ready to help the players. Click here to visit one of the better online casinos around.

Reputation: 5/5

Software/Games: 3/5

Banking Options: 4/5

Banking Times: 3/5

Support: 5/5

Bonuses: 4/5

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