One of the things players often point out as a drawback of MYB Casino are their predatory terms regarding irregular play. Although not rogue per se, they do apply ridiculous limitations and leave room for the casino to wipe player accounts on the basis of “bonus abuse.”
“Bonus Fishing”
Although we can’t say we don’t understand why terms like “bonus abuse” and “irregular play” exist, in our opinion, MYB Casino is taking it a bit too far.
Namely, the casino reserves the right to void winnings and wipe accounts when players employ “certain types of bets” during bonus play. The casino lists five different examples, but their definition of “irregular play” is by no means limited only to these instances.
Here’s just one example (you can read the rest in the casino’s Terms):
We don’t know about you, but we sure do think this definition of “irregular play” is bonkers. If anything, we’re inclined to consider lowering a bet after a big win a natural reaction.
It’s not like there is a way to “cheat the system.” The wagering requirements are still the same. Whether you place ten $10 bets or one $100 bet hardly makes any difference.
Among the listed examples are also low-risk Roulette bets, switching games, and changing your betting style. At a glance, one might get the idea that the casino is merely paranoid and wants to prevent “bonus abuse.”
However, reading through the player complaints on various sites, we believe this, and other terms, are deliberately predatory. The casino can label any betting style as “abusive” and decide not to pay out legitimate winnings. And, on multiple occasions, they did exactly that.
$100 Minimum Deposit for Bonuses
Bonuses are supposed to be incentives to get new players to check your casino out, right? They should give you the opportunity to check the casino out with minimum risk.
For whatever reason, MYB Casino finds this concept difficult to comprehend. The minimum deposit required to claim any matching bonus is $100. We’ve reviewed hundreds upon hundreds of online casinos, and have never come across such an astronomical deposit minimum.
You might think that the casino tries to appeal to high rollers, but you’d be dead wrong. With a maximum weekly withdrawal of $2,000, that is hardly the case. We highly doubt any high roller would find these terms agreeable.
Furthermore, another thing we have to point out is that MYB Casino hides the fact that all their bonuses are sticky. There is no mention of the fact that you can’t withdraw them anywhere in the casino’s Terms.
The casino representative on Live Chat first treated us like idiots who don’t know what bonuses are and how they work, when we asked a simple yes/no question regarding their stickiness. However, they did eventually confirm that all bonuses players receive at MYB Casino are removed during cashout.
“You get a wagering requirement. And You get a wagering requirement. Everybody gets a wagering requirement!”
Now, one could argue that you don’t have to claim the casino’s bonuses. True enough, but why are the bonuses there if not for players to benefit from them? Obviously, to make it more difficult for you to win…
Still, even if you opt against claiming their “generous” offers, you’ll still have wagering requirements. Namely, the casino states they can “impose a wagering requirement” on your deposit if your account has no wagering requirements at the time.
The casino’s customer support would assure you this simply means you have to wager your deposit at least once before requesting a withdrawal. Although that’s not unheard of, take a close look at how the term is written:
Nowhere does it say that the wagering requirements are 1x the deposit. In fact, as things stand, this term implies that the casino can freely apply any wagering requirements to players’ real money accounts.
Whether this was deliberate, or not, is debatable. Admittedly, this particular term wasn’t the cause of any player complaints thus far. Still, similar ambiguous terms were used to void winnings and deny payments…
Account Termination
As much as there are legitimate reasons for a casino to terminate a player’s account, there are also senseless, anti-player clauses rogue casinos rely on to justify stealing players’ money.
Again, we went through hundreds, if not thousands of Terms by various online casinos. Judging from our experience, the following clause in MYB’s terms is on the far end of the senseless side of the scale:
Read through the clause carefully. Give it time to fully sink in. Yeah, it would appear that MYB Casino can terminate your account without any notice whenever they decide to stop providing their services specifically to you.
Wow… They can pick and choose players and terminate their accounts without any basis. As you might imagine, there is no mention of refunding deposits or processing pending withdrawals anywhere in this term.
And why would there be? It’s evident that this term exists solely for the purpose of justifying the casino’s non-payment policy. Now, if that isn’t rogue, we don’t know what is…
MYB Casino is licensed in Curaçao and operates under the MYBookie brand. Nevertheless, the gambling license shouldn’t instill confidence in players. The casino stubbornly holds on to their anti-player terms and are yet to show any signs of wanting to resolve a complaint in the players’ favor.
Although not the best of the best, games by these providers do sport decent graphics and employ a variety of unique themes. Players can choose between classic slot games, 3D slots, video poker, and table games. Among the Featured Games are titles like The Angler, Giovanni’s Gems, Ogre Empire, and many others.
