The New Jersey Division of Gaming Enforcement (DGE) has fined sportsbook operator DraftKings for self-exclusion failings.
On June 6, the DGE issued two reports, detailing the actions it would take against DraftKings for violating the state’s law regarding the self-exclusion policy.
According to the first report, the sports wagering operator sent promotional emails to an unspecified number of self-excluded players, which resulted in a $2,000 fine for the violation.
In the second report, the DGE detailed that the sportsbook should pay $5,000 and return about $3,200 it won from 11 players who gambled on the website despite requesting to be self-excluded.
Last year, DraftKings concluded that out of 54 players who were in ‘cool-off’ status, 13 made bets amounting to $28,800 from October 24 to November 16.
They were able to do so due to a glitch in the system which changed the time-frame of the cool-off period to zero days.
While reflecting on the decision, the DGE director David Rebuck noted that DraftKings found and resolved the software error while notifying the regulator on the same day. Rebuck also emphasized that no one complained about the issue.
DraftKings has agreed to pay the fines and return the amount players lost.