Liberty Slots Casino will dazzle you with its state-of-the-art website. However, you will receive a wake-up call once you realize that it is operating without a license and that customer service is so incompetent that they will leave you with more questions than answers.
General Information
Liberty Slots Casino was launched in 2011 by Liberty Slots Group. Back when they established it, many believed that the site bore a striking resemblance to English Harbour Casino. The latter had been in business since 1997 before the owners closed it abruptly in 2011. It was a reputable online casino, but the group E.H. Gaming Ventures shut down all of their sites at once.
In came Liberty Slots Casino. From the beginning, it used the same gaming software. Thus, many wondered whether the same group was behind this seemingly new venture. Apart from this, it had an almost identical website and casino lobby.
But, unlike English Harbour, this casino is reluctant to provide additional information about its origin. Nevertheless, it does not have serious complaints that would make players steer clear from it. A few slow payouts here and here, but they strive to resolve them as soon as possible.
As American as Apple Pie
Liberty Slots Casino wants to pass as a quintessential Las Vegas casino. The Statue of Liberty, together with a starry sky, will surely encourage many players to give this site a chance. Maybe you will wonder — is this the place where the American dream is possible? Well, if we were to judge by its innovative design, then the answer would surely be yes.
Apart from this, the site is aesthetically pleasing. Although featuring colors which are reminiscent of the US flag, players from this country cannot play on it. But according to some review sites, this casino catered for Americans initially and has since stopped accepting them.
Furthermore, it is easy to navigate, and everything, including customer support and Terms and Conditions, is only one click away. The “Banking” section has two tabs — one for deposits and other for withdrawals. They described everything in depth so much so that you would want other sites to mimic it. The same level of organization is seen in their “Promotions” which features separate categories for each of their offers. If you want to find out more about the Rewards Club, fear not, you will get all the necessary information in one place.
At first glance, the casino indeed leaves the impression of a classy establishment. Like they made it so that all of your dreams could come true. Let’s see whether this impression will remain once we check all it has to offer.
Missing License?
There is a universal agreement that disclosing a license means that a casino has nothing to hide. In fact, most casinos feature the license on their homepages or, if not there, you will surely find it in their Terms and Conditions. But interestingly enough, we were not able to see this piece of information at Liberty Slots Casino.
Thinking that they perhaps decided to share it in the Terms and Conditions, we immediately checked this page. And surprise, surprise. There is no information about the license there. None. They did not even bother to include some insinuation as to who might be their regulatory body or whether they have a license at all.
Therefore, as their site did not prove to be helpful, we went to their live chat hoping their answer would be useful. However, this experience was painful, to say the least. Firstly the agent said that the casino had the authorization to operate in every state. But their list of restricted countries would not entirely agree with this answer. For instance, in order to accept UK players, the casino has to obtain the UKGC license which is not visible on the site. When pressed for further details, the agent admitted that she could not disclose this information and could only advise us on the clauses which were already available on the site.
Furthermore, this is a clear indication that they want to conceal this detail. Or this can carry a negative implication — they do not even have a license to begin with. This would mean that they do not report back to any regulatory body and are free to operate how they want.
Even worse, they prohibit their customer service to share this detail even if a player is adamant to find out. Isn’t customer support there to provide answers and assist those who wish to register? How can you deposit real money to a casino that is hiding something?
Moreover, some watchdog portals believe that the casino operates under the jurisdiction of the government of Curaçao. Although this is not one of the most prestigious regulatory bodies, there are certainly worse ones in the gambling industry.
But, without the casino confirming this, we cannot guarantee that it follows the rules of this government.
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