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Casino Review: Platinum Reels Casino

May 20, 2019
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A casino which accepts players from the US. Check out this review to find out about what games they offer, their bonuses, payment options, etc.

Platinum Reels Casino: Providing Platinum Gambling

Founded in 2011, Platinum Reels Casino represents a safe option which kept its door open to American players. After the change of the US law in 2006 which banned online gambling in the United States, most reputable online casinos turned their back to US players. Platinum Reels Casino didn’t go down this road. This casino restricts players from 14 other countries, including the United Kingdom, Australia, and South Africa. Although US players are generally accepted at the casino, that isn’t the case with the residents of these four states: Kentucky, Nevada, Delaware, and New Jersey.

It’s obvious that Platinum Reels considers the US market as its target audience. This is highlighted by the fact that the website is available only in English, and the only currency they work with is USD. As for the website itself, the design is a bit outdated. When you first open the website, you’ll be greeted with a default font and white letters on a black background (Hello, 90s, my old friend).

As you keep scrolling down, the color scheme changes, with different sections being blue, gray, or different shades of these two. Anyway, the functionality of the website is fine as it won’t make you miss out on anything important. But that’s as far as it goes. For example, you can’t see their game offer, and there’s no Banking page to be clicked on the landing page. Those sections of the website do exist, they’re just not accessible right from the off. Nonetheless, other pages, such as T&C and a FAQ section, are present and easy-to-find.

License

Although you won’t be able to find such information on the website, Platinum Reels Casino operates under the jurisdiction of the country of Curaçao. Curaçao’s regulating body isn’t considered to be the Tom Brady of licensing commissions. Nevertheless, they are still a licensing body which requires a set of demands to be met by their licensees.

Casinos need to fulfill them in order to obtain the license. Later on, they have to keep a level of transparency and professionalism if they don’t want to see their license revoked. The commission also offers mediation in disputes between players and casinos if the two don’t manage to resolve an issue on their own.

Terms and Conditions

Let’s take a look at their terms and conditions section. There are a couple of clauses you should know about. Most them are industry-standard, but if you look thoroughly enough, you’ll find a few that stand out. For example:

This term states that the casino can change any of the clauses whenever they wish to do so, without giving any notice to the players. This leaves room for retroactive changes in order to discredit complaints. If you’re a member of this casino, you need to constantly check for any possible updates to the conditions unless handling disputes is your thing.

The casino reserves the right to delete your account and confiscate your balance in a number of circumstances. One of those is if they accuse you of ‘professional play’ which is forbidden in this casino. The problem with this is that they don’t mention anywhere what constitutes professional play, meaning they can claim any huge win you make to be a result of ‘professional play.’

Furthermore, there’s a clause which says that, by creating an account, you automatically give the right to the casino to use your personal information for their marketing purposes. This usually entails your name being posted next to a huge win. Players who appreciate the anonymity which comes with online gambling won’t be happy with this.

Another term you should be aware of says that, after six months of inactivity, the casino will delete your account, and you’ll hand over any remaining balance. Similarly, if you don’t redeem your loyalty points in a three-month period, the casino will remove them.

Games and Providers

Games and Providers  Platinum Reels

The casino offers a selection of 196 games in its library. All of the games come from RealTime Gaming. You can play at the casino via Instant Play, or you can download a client and place bets straight from your desktop. Alternatively, you can try out a mobile version of their games, which is compatible with both iOS and Android devices, but you’ll have access to fewer games this way.

There’s also an option of playing for free, but you need to create an account first. The games are split into six categories — table games, slots, video poker, specialty games, and progressives. There are also two extra sections, where they single out the latest additions to the library and your favorite games. Lastly, there’s a search bar which makes going through all the games easily achievable.

Brief History of Games

In their early years, Platinum Reels used to operate with games from BetOnSoft (now known as Saucify) and SkillOnNet. The games from the first one had issues with stability. SkillOnSet has a history of offering software which didn’t work with a genuine Random Number Generator and, as such, was not to be trusted.

Recently, the casino switched to RealTime Gaming which made issues of these kinds disappear. Established in 1998, RealTime Gaming represents one of the trailblazers when it comes to online gambling software. They create aesthetically pleasing games with high functionality. One of the features that made them stand out the most from their competitors is their networked system of progressive jackpots. This entails players from multiple RTG casinos contributing to the same jackpot. With this in mind, these jackpots often reach over $1 million. Platinum Reels is one of the casinos which partake in this gambling socialism.

Game Selection

As you’d expect, most of the games are of a slot machine variety. There are 118 games in this section, some of which offer progressive jackpots or bonus rounds. You can play games with three possible layouts. Most of them are five-reel video slots, and you can find some of the most popular RTG games, including Asgard, Hillbillies, and Achilles. For the old-fashioned of you, you can play six classic three-reelers, such as Jumping Beans and Double Ya Luck. The last section of slots contains four games, six wheels, and hundreds of pay lines. Here, you’ll find games like Super 6 and Lucky 6.

Moving on, there are 15 table games in this library, including some of the most popular gambling games, such as Baccarat, Blackjack, and Pai Gow Poker. Video Poker is the second category in line when it comes to the number of games. There, you can play titles which are a must for pretty much any casino, including Aces & Eights, Jacks or Better, and Bonus Deuces Wild.

Finally, there are seven specialty games. You’ll find Craps, Roulette, and Keno, among others. The last section of games is Progressives, which contains six slot and table games that offer progressive jackpots. At the time of writing, Aztec’s Millions had a jackpot over $3 million, while players of Megasaur hoped to hit a jackpot worth $893,000.

Unfortunately, they don’t offer any games with a live dealer.

Financial Information

As we’ve mentioned before, the only available currency at Platinum Reels Casino is USD. This part of the casino is something the owners definitely need to address. Before deciding to play with real money, find out which payment methods you can use.

Deposits

The minimum deposit they accept is $25. There are four depositing options which we will now list, together with their maximum deposit limits:

  • Visa: $2,000
  • MasterCard: $2,000
  • Visa Instant Gift Card: $2,000
  • Bitcoin: $5,000

Withdrawals

When it comes to requesting a withdrawal, there are even fewer options — only two. Here they are with their minimum and maximum withdrawal limits:

  • Wire Transfer: $65–$10,000
  • Bitcoin: $65–$10,000

You should be aware of the fact that Bitcoin is an option only if you’ve made a deposit using this currency. WIthout that, you can only use wire transfer. Although the maximum limit is $10,000, the weekly withdrawal limit is set at $5,000. This is a reasonable amount. Nonetheless, any withdrawal requests north of this will be sent in two or more installments. Additionally, when using wire transfer, all withdrawals lesser than $500 come with a $35 processing fee which gets automatically removed from your balance.

The pending time casino takes is 2–5 business days. On top of that, Bitcoin needs 24–48h to process the funds while wire transfer takes from 5–15 business days. Consequently, if you’re not a Bitcoin user, the best you can hope for is to wait 7 business days.

Bonuses

Bonuses Reels Casino

When and if you decide to sign up, you’ll be greeted with a welcome bonus of a 100% match of your first deposit up to $100. The wagering requirement for this is 30x bonus plus deposit, and there’s no maximum cashout limit. What’s more, you’ll get 20 free spins for the game Cleopatra’s Gold, which needs to be rolled over 30 times.

There are additional bonuses for your second and third deposits, which offer a 150% and a 250% match, respectively. They also give free spins. The second deposit bonus gives you 30 free spins on Secret Symbol, while the third deposit bonus lets you play Asgard 50 times for free.

The casino also offers weekly free spins, for which you need to deposit and wager $100 in a week to be eligible.

Bonus Terms and Conditions

All deposit bonuses (except those which state otherwise) have a wagering requirement of 30x bonus and deposit combined. Bonuses are cashable, meaning that you’ll be able to take them out, which isn’t always the case. The maximum cashout limit varies depending on which bonus you claim.

As for free spins and no deposit promotions, the rollover requirements are 30x bonus. These bonuses have the maximum cashout capped at $100, and you can’t claim two of such bonuses without making a deposit in between.

For any bonus you claim, there’s a selection of games which count towards fulfilling the playthrough requirements. If you play any other games, it won’t help you with your WR, and they’ll void any potential winnings. Those games which do count have different weightings:

  • Slots and Bingo: 100%
  • Scratch Card and board games: 25%
  • Keno: 10%

All other games are not allowed.

Every bonus is eligible only once per one player, account, and household. This also includes shared computer networks (dorms, college, workplace), so if you play from such a location, you need to make sure you claim a bonus before your neighbors do.

Customer Support

Platinum Reels Casino boasts 24/7 customer service, which you can contact via live chat, email address, or phone number (which is toll-free for the residents of the United States). In our experience, we’ve encountered friendly staff who were helpful and ready to assist with all queries regarding games and promotions. It’s worth mentioning that, when we asked them about licensing, they gave us an email address, stating that they didn’t have the authority to give out such information.

When you look online, you won’t be able to find a lot of complaints. With so many casinos having so many complaints to their name, it’s a rarity to see an online casino with seemingly every customer satisfied.

Summary

The Platinum Reels Casino made a step in the right direction when they switched their providers and started using RealTime Gaming software. You can play around 200 games, some of which have progressive jackpots. On the other hand, they have few banking options, and processing times are long. That’s definitely an area they should improve.

They can pride themselves on having a reputation of a casino with little complaints to their name. If you want to play at a casino where customer support is helpful and willing to resolve your issues, click here to visit the website and make an account.

Reputation: 4/5

Software/Games: 4/5

Banking Options: 2/5

Banking Times: 2/5

Support: 5/5

Bonuses: 3/5

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