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10 May
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BetPhoenix Casino Review

May 10, 2019
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Can a casino that uses less than ideal software have a loyal audience? BetPhoenix Casino is a prime example of how that can be achieved.

The Origins of a Favorite Sportsbook Keeper

BetPhoenix Casino was founded in 2006 and operates under the license provided by the Government of Costa Rica. This type of licensing does not provide solid player protection nor does it have a body for regulation of players’ complaints.

However, this casino still managed to create a good reputation over the past decade. It aims to be a casino that has it all — it’s a sportsbook, a racebook, a live and a virtual casino, which focuses mainly on American and Asian players. Accordingly, its website is available in 4 languages — English, Spanish, Chinese, and Vietnamese.

When it comes to the BetPhoenix website, it is quite appealing, with a blue background and high-quality animations. It is updated regularly, so you can easily check the latest scores, statistics, and wagers on all sporting events. It also contains news and predictions that help you weigh your odds and choose the most suitable bet.

The website regularly lists all betting trends and highlights to help with your decision making. It has one main tab with sections on sports betting, casino, racebook, and bonuses. Moreover, the sports section is divided into 4 major sports — football, baseball, basketball, and hockey. On top of that, this casino is split into live and virtual, which are there to help you meet all your online gambling needs.

What is more, their entire game library is optimized for mobile devices. Combined with the many payment options available, BetPhoenix is among the few online casinos that have it all. The list of restricted countries is very short, with only the players from the United Kingdom and Costa Rica being prohibited from playing.

This casino ensures the safety of all of their players’ sensitive data by using an SSL encryption. The same type of protection is used by banks and online stores, and it assures that your data will not be visible to any third-party websites. Also, the available currencies are USD, EUR, GBP, AUD, ZAR.

Overall, this casino’s site looks pretty impressive, with pictures of hockey and basketball legends changing in the background and all the information written briefly and in clear font. Essentially, this makes it fairly easy to navigate.

T&Cs Analysis

The terms and conditions of this casino are displayed under their ‘Privacy Policy.’ Early on, it explains which data they collect and why, which is comforting to know. Additionally, it contains sections on children’s protection, which information of yours they need and for which purposes, cookies, browser-level information, security, the disclosure of information, and changes to the privacy policy.

Although this section is written quite clearly, it is missing a section regarding bonuses, promotions, and other rewards.

Games and Providers

BetPhoenix Casino Games

All of the games available at the BetPhoenix Casino are provided by Rival and Amigotechs software. The Amigotechs software provider has had a rough couple of years, with receiving many accusations about using unfair games and damaging their players’ winnings. Namely, they offer a very small range of games, so it is understandable why it’s used in combination with another one.

On the other hand, having a strong provider such as Rival makes things much more reassuring, since with them, you know you will have the access to one of the best possible gaming lists in the gambling community.

There is a wide choice of slot games at this casino, and some of them include titles such as Dog Father, Zoomer Zang, and Scuba View. As for table game enthusiasts, there are several classics available — blackjack, roulette, and baccarat.

However, this casino is widely praised for its video poker selection, with titles such as Deuces Wild, 2 Ways Royal, and Joker Poker. Additionally, it specializes in live casino games, as well as Zip Tabs, Keno, and card games.

The BetPhoenix casino takes special care about providing their players with the most enjoyable live gaming experience. From live baccarat and blackjack to roulette, this casino makes sure you have a variety of games at the tip of your fingers. In addition, if it’s your first time playing, you can go through quite a detailed step-by-step guide explaining all the features, which is very convenient. This part also explains how to set up your account, where to track your winnings, how to play against the dealer, and everything else you can possibly need.

Still, this casino offers about 100 games overall, which is not impressive at all. Although, they do state they are sports betting pros, rather than a classic casino. They even offer the 3 absolute classics — Minesweeper, Heads or Tails, and Scratch Dice.

All of the games are optimized for both desktop and mobile use on all operating systems (Windows, Mac, Linux, Android, iOS, Windows Phone). Also, their games don’t have to be downloaded but can be played in the browser instead.

Financial Information

When you want to make a deposit, there is a minimum deposit limit of $50 that has to be fulfilled. The deposits can be made through Visa, MasterCard, Check, Bitcoin, and Person to Person.

But when it comes to withdrawals, the payment options are far more modest. They include only Person to Person, Bitcoin, and Check. On the other hand, minimum withdrawal is $100, while the maximum is $4.000 weekly. The cashout time is between 10 and 14 business days, which is unusual, considering it should be much faster for bitcoin deposits and withdrawals, for example, than for credit card deposits.

Bonuses

BetOnline Casino Bonuses

BetPhoenix offers several alluring promotions to their players. One of the main is the welcome bonus of 125% up to $625. This bonus is fully cashable. The wagering requirements are the same for every game — 52x.

Other bonuses include a 50% cash bonus + 50% free play, with a minimum deposit of $200 up to $1.500. In this case, the wagering requirement is 12x.

New players receive an additional 50% free play as a sign-up bonus, with a minimum deposit of $100 up to $300, with a wagering requirement of 5x.

Customer Support

When it comes to this aspect of the BetPhoenix casino, the customer service operators are somewhat harder to reach since they’re not available 24/7. Their working hours are between 10 am and 2 am Pacific Time. The users can contact them via phone, email, or live chat.

However, the good thing is that the operators are available in all 4 languages the website offers — English, Spanish, Chinese, and Vietnamese.

Moreover, one other helpful feature is the “How can we help?” tab that opens when you go to this casino’s website. In that window, you can briefly type your query, as well as choose the department you want to speak to, which really helps speed things up. The answers are instant, as we’ve checked for ourselves.

Summary

BetPhoenix Casino has created a long-standing tradition in the sports gambling industry over the last decade. With great bonuses and helpful customer support, it still retains a wide range of players, despite providing them with a very modest selection of games.

However, the casino could use an improvement in payment options, as well as faster cashout times, but the players don’t seem to mind. So if you are a fan of gaming classics combined with cashable bonuses and an extensive sportsbook, you should check out BetPhoenix Casino.

Casino Rating

Reputation: 3 / 5

Software/Games: 3 / 5 not many games available

Banking Options: 3 / 5 very few payment options

Banking Times: 2 / 5 same, long, cashout time for every payment method, even Bitcoin

Support: 5 / 5 responsive and helpful

Bonuses: 4 / 5 many cashable bonuses, though the wagering requirements for some of them could be better

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