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20 May
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Royal Ace Casino: A Decade of Gambling

May 20, 2019
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Royal Ace Casino has been on the online gambling market for ten years. This article will provide an insight into all the aspects of this virtual venue.

Casino Review: Royal Ace Casino

Ten years have passed since Royal Ace Casino was launched in 2009. During that time, it has managed to establish a reputation of a rather shady website. It was originally owned by the infamous Ace Revenue Group, which has caused numerous incidents regarding undelivered payouts and unresolved players’ complaints. At some point, it was sold to the Virtual Casino Group, another disreputable casino group.

The popular saying states that one should not judge a book by its covers. That is why we encourage you to research a casino instead of forming an opinion of it based on its layout. Royal Ace Casino is designed to look rather luxurious and thus be in accordance with its name. However, whether you should play at it for real money or not is a decision that should not be taken lightly.

Fortunately, we will thoroughly review Royal Ace Casino in the following lines. From them, you will be able to gather all the information relevant to the decision whether to gamble at it or not.

Licensing Information

A qualified online casino is obliged to possess a license issued by a reputable jurisdiction. Royal Ace Casino is not one of such websites. It is licensed by the authority of Costa Rica, which is considered to be among the least reliable licensing bodies. When you are a player at a casino licensed by such a jurisdiction, communicating your issues can turn out to be quite a difficult task.

Design

As we have already stated, Royal Ace Casino is designed in a luxurious manner. The layout is rather simple, yet it looks quite appealing thanks to the combination of purple, black, and gold colors. Thanks to its simplicity, the webpage is easy to navigate, as all the options, buttons, and ads are rather prominent.

The logo of the casino is located in the upper left corner. The buttons for creating an account and entering an existing one are in the opposite corner. Between them are the toll-free phone number for contacting the customer service team and the button that redirects you to the live chat.

Right below the said ones are the options for instant play and download. Moreover, there are buttons that redirect you to the following sections: home, promotions, banking, and VIP club. The same sections, with the exception of the instant play one and the games preview one can be accessed by clicking on the buttons further down the page.

The banner advertising the current progressive jackpot amount and the one announcing the latest winners occupy the lower portion of the page. Below the banners are the buttons redirecting you to sections relevant to rules and frequently asked questions, followed by the list of acceptable payment options.

T&C Analysis

Terms and conditions section of an online casino is the one you must study before engaging in real money gambling at it. It contains the clauses which directly concern you as a user and indicate whether a website is trustworthy or not. In this section, we will provide screenshots of terms that should not escape your attention in order to highlight them. Moreover, we will make sure to elaborate on each of them with the purpose of thoroughly explaining them.

This clause may be the casino’s way of preventing players from complaining in case an outcome seems unfair to them.

By including this clause, the casino seems to be renouncing the responsibility if an error that can cause damage occurs.

In case of a modification of the terms and conditions section, you as a player may end up unknowingly violate a term or more of them.

Requesting a player to make a deposit in order to claim a no-deposit bonus makes the latter pointless.

This term is downright predatory, as the casino reserves the right to void winnings from your account if they exceed the maximum withdrawal limit.

The casino imposes restrictions on a deposit bonus that allegedly can be used for playing all games by forcing you to play a certain game.

This is another predatory clause, as it states that bonuses you receive are not cashable. In other words, bonuses Royal Ace Casino offers are sticky, which is never a positive thing.

Upon reviewing the terms and conditions section of Royal Ace Casino, we have come to the conclusion that there are several rather questionable clauses within it. Two of the cited ones are completely predatory, whereas the other ones are shady at best.

Games and Providers

Games Royal Ace Casino

In addition to 184 slot machines, Royal Ace Casino features 16 table games, including Baccarat, variations of Blackjack, variants of poker, such as Pai Gow, and others; 16 video poker games, as well as 16 specialty games. The latter section comprises of Craps, Roulette, Keno, Bingo, Sic Bo, and other games. The selection is rather abundant, as it offers a wide range of both casino games and lottery type ones.

Royal Ace Casino offers both the instant play option and the possibility of downloading the software. It offers the possibility of playing for free. That is a good way of improving your skills and having fun before engaging in real money gambling. However, accessing this casino through a mobile device has not been made possible.

RealTime Gaming is the software provider that powers a wide selection of games Royal Ace Casino holds. This software company is quite famous thanks to its vast selection of different games, especially video slots, as well as outstanding graphics and imaginative features.

Financial Information

In addition to two cryptocurrencies, Bitcoin and Neteller, which are the only payment options available for both depositing and withdrawing, Royal Ace Casino accepts the following ones as well: Visa, Mastercard, Bank Wire Transfer, and Checks. Royal Ace Casino imposes a limit of $2,500 a week on all withdrawals.

Depositing

Four options are at your disposal for depositing money at Royal Ace Casino. Aside from electronic cash you can deposit using Bitcoin and Neteller, Visa and Mastercard are also available.

Withdrawing

You can request a payout also by choosing one of the four available payment options. Other than Bitcoin and Neteller, you can use Bank Wire Transfer and Checks to complete this action.

As we have already mentioned, Royal Ace Casino has a clause stating that a player cannot withdraw an amount that exceeds $2,500 a week.

Bonuses

There are two bonus offers advertised in the promotions section of Royal Ace Casino. One of them is a 100% match bonus on your first deposit, regardless of its amount. The other offer regards Slot Battle of the Ages, and it comprises a 250% match bonus and 30 free spins. Moreover, Royal Ace Casino offers no-deposit bonuses, as well as comp points. You are allowed to claim at least 1000 comp points, which is $10.

Bonuses and comp points imply wagering requirements of 30x for slots, Keno, Bingo, and scratch cards, and 60x for video poker games and table games.

Customer Support

In addition to the email address, Royal Ace Casino has provided a toll-free phone number for the United States and Canada, as well as the live chat option. Nevertheless, the customer support staff has a bad reputation due to multiple disputes with clients and failure to assist them in resolving their issues.

Summary

As you can see, we have conducted some rather detailed research of Royal Ace Casino. Although this gambling website seems appealing and luxurious at first glance, there are numerous irregularities in terms of its operation. The first clue that Royal Ace Casino may not be a reputable gambling venue was the ownership information. Both casino groups that have claimed the ownership over it at some point have a shady past and subsequently a bad reputation. Once we have added unresolved players’ complaints, predatory and questionable clauses, and unreliable customer support to the equation, we have come to the conclusion that Royal Ace Casino may not be the best choice for real money gambling.

  • Reputation: 2 out of 5 stars
  • Software provider/games: 4 out of 5 stars
  • Deposit and withdrawal options: 3 out of 5 stars
  • Payout period: n/a
  • Customer support: 2 out of 5 stars
  • Bonuses: 2 out of 5 stars

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