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20 May
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Casino Review: Slots Plus

May 20, 2019
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Established back in 2002 by the Main Street Vegas Group, this online gambling house holds no valid license. Find out more about Slots Plus!

Las Vegas Vibes at First Sight

If an online casino with genuine Las Vegas digital vibes ever existed, it’s this one — Slots Plus. Flashy and bright-colored, this casino seems very appealing the first time you visit it. The layout is bright purple, and you can easily access every section of the casino since everything is arranged in a simple way. So, our first impression — this digital gambling establishment gives us some very positive vibes. However, (there must always be a ‘however’), not everything is that pink and sparkly.

The flashy and appealing surface made us investigate every part of this casino thoroughly. In 2002, Slots Plus was established by the Main Street Vegas Group Casinos. RealTime Gaming supports this casino, and their games offer is one of the largest in the gaming industry. As for the license, Slots Plus Casino is supposedly under the jurisdiction of Costa Rica. However, we had to look for this piece of information elsewhere.

Namely, the information about the license isn’t displayed either on the home page or in the terms and conditions for that matter. So, how did we get the information? We did ask the customer support, but they wiggled their way out of answering. Therefore, we searched for some mainstream gambling portals and found the information, but is this info true? Probably not. The issue with this casino is the fact that it’s a part of the Main Street Vegas Group Casinos. This group is known for enforcing some shady dormancy terms. The angry players issued many complaints during the first half of the last year.

Terrible Dormancy Policy Examples

One of the highlighted examples of this was the case when an individual player won $18 thousand. The operators decided to pay the player out after six months. Unfortunately, the player received the amount of $12 thousand because the management of Slots Plus decided to keep $6 thousand. The action was justified by the fact that the user didn’t play in the preceding six months.

You see, this issue is problematic because of two things. What kind of incentive did the casino provide to the player to continue playing with the goal to win more cash, when the operators took so long to pay out the first time? And the second issue is the fact that this policy makes it possible for the casino to stall their payouts until they have the right to void the winnings and delete the account.

Throughout the second half of the decade, there have been numerous complaints, all of them regarding the postponed or non-existent payouts. So, what good are the attractive design, progressive jackpots, free spins, MST gift cards, deposit bonuses, and other Slots Plus offers when you cannot claim the winnings? Here’s the answer — they are no good.

Terms And Conditions Analyses

So, as we have gathered from the example above, the Slots Plus dormancy policy is 180 days or six months. Now, for those among you who aren’t familiar with this term, it basically means that if there isn’t any action on your account a certain period of time, the casino can delete it. And that’s not all — the casino management can deprive you of the money you have on the account without any explanations or heads-up. Lousy, really lousy.

And remember we mentioned the issue concerning their license provider? Is it Costa Rica or some other body (if any)? Well, after contacting customer support via Live Chat for the third time, we received a reply. The sad truth — Slots Plus Casino has no valid license, and we have a screenshot to prove it.

Let’s get one thing straight — we cannot recommend a casino which holds no gambling license, period.

In case of any legal dispute between you and the casino, the casino explained in the most confusing way possible the Panama court would be the one to determine the outcome. In this case, we have no idea why they mention the United Kingdom. If the clause was written by someone who wanted to make it confusing, great job. But if this is a serious statement, well, we’re still confused.

If a player tries to take advantage of the casino, the operators hold the right to terminate the account. However, there is a clause which claims that Slots Plus Casino has the right to delete the account for any reason whatsoever. Of course, they don’t have to provide any reasonable explanation for why this happened.

The following clause is pretty lousy as well. If Slots Plus finds out that an individual player had issues with any other online casino, they will delete your account.

Other than these fishy clauses, everything else seems to be pretty much the usual T&C stuff.

Games and Providers

RealTime Gaming is the software provider. This means the games will be on the high-quality side. So, if you choose to play in a casino which holds no license and has some very disputable terms and conditions, at least you’ll enjoy excellent graphics, responsive interface, and fun games.

RTG never fails to provide a variety of games, so if you notice their logo, you can be confident that every player’s preference will be satisfied. Besides, the name itself makes us think of slots instantly, so many players are attracted to this casino because of the main game category it boasts. Ok, while we’re at slots, we should mention that RTG slot machine games have a fair Random Number Generator, so the casino can’t cheat in any way.

When it comes to the choice of casino games, Slots Plus naturally has a significant selection of slots,139 to be precise. Some of the most popular ones are Aladdin’s Wishes, Caesar’s Empire, Cleopatra’s Gold, and Crazy Vegas.

The smallest number of games can be found in the specialty games section — only three. Here we can find Bonus Bingo, Keno, and Roaring Twenties Bingo.

The table games section counts the total of twenty-two games. Some of the best, eye-catching ones are Baccarat, Blackjack, Pai Gow Poker, Craps, and Roulette.

And the last category is video poker with seventeen games in total. These include Deuces Wild, Seven Card Poker, and Jacks or Better. Unfortunately, this casino offers no live dealer games, so the Las Vegas vibes which enchanted us when we initially visited the home page are gone.

You can play the casino games by either downloading the client or choosing instant play. The mobile platform is also available, which is complimentary.

Financial Information

The financial options a casino offers are extremely important. You need to know your options and pending periods in order to know what to expect.

Deposit methods are pretty decent, and you can use ClickAndBuy, MasterCard, Money Order, Neteller, Visa Electron, instaDebit, Visa, MST Gift Card, Bitcoin, and Skrill.

If you want to claim your winnings, you can do so via  ACH, Cheque, Money Order, Neteller, and Skrill. Withdrawal times are from two to five days for E-Wallets, twenty-one to twenty-eight days if you use cheques, and seven to twelve days for Bank Transfers. The pending time — approximately three to seven days. Slots Plus Casino didn’t share any information about the withdrawal limit.

Bonuses

Bonuses 400%

Slots Plus Casino boasts generous bonus offers. As it is usually the case, new members have the right to claim the one-time-only Welcome bonus. This casino offers a 400% Welcome bonus. However, the offer is limited to a $500 maximum payout. In order to get this bonus, you have to make at least a $20 deposit. The wagering requirements are 50x deposit+bonus if you want to collect the winnings.

The only games to which this bonus applies are some Real Video Slots, some Slots, and Scratch Cards. We used the word ‘some’ just like the casino. So, they didn’t specify the exact games, and if you want to claim the bonus, you’ll have to consult a psychic to help you resolve this mystery.

The next ridiculous thing we found was the sentence that if you place bets in restricted games and want to claim the bonus, it will be denied. Ok, so what happens when we want to know which games are restricted for bonuses? Nothing, because the casino did this on purpose to confuse you. If they wanted to let all of us know about the specific games, they would at least try to write a list. And speaking of shady things, have in mind that all bonuses are in fact unredeemable, or ‘sticky’ if you will.

Furthermore, here is a unique little gem we have found. The casino has no valid gambling license, and in case of a dispute, the casino’s decisions will be final. Well, if all this isn’t enough to deter you, and you have a burning desire to play here, it’s your fault since we warned you. Nothing good comes from this casino, other than RTG games.

Customer Support

The options for contacting customer support are pretty decent. Slots Plus Casino offers the USA and Canada players a toll-free telephone and a toll-free line for general information for the rest of the world. Other than this, players can email the operators at any time. You should get the response within twenty-four hours. And this brings us to the most popular option — Live Chat.

Now, as for our experience with the operator, it was more than satisfying. She was extremely polite and responsive. However, it seems the casino policy, if you start asking some ‘sensitive’ questions, is to avoid the real answer as long as they can. We asked some basic questions, and the reply was satisfying.

But when we asked some ‘hot’ questions like which license they hold, the answers became vague and strange. Since we were very stubborn and insisted on getting this information, after ten minutes, the operator admitted the casino has no valid gambling license.

So, the customer support agents are more than polite, but the answers aren’t straightforward. Ok, here’s another bad thing about their customer support. In order to reach them, you have to be a member. Once you click the ‘Chat Now’ button, you first have to enter your username and email address.

This is too bad — what if you want to become a member and need a quick response in order to decide the casino is right for you? Yes, the toll-free telephone is excellent if you live in Canada or the USA, but what if you live anywhere else? The customer support should be equally available to both visitors and registered users.

Slots Plus or Slots Minus?

We think it’s Slots Minus because there are so many burning issues this casino should work on. There are many unresolved or unfairly resolved customer complaints which make us very mad at the casino’s management. If you are about to become a Slots Plus Casino player, have in mind that your winnings might never reach you.

Polite customer support and interesting games are the only highlights of this online gambling house. The bright colors and user-friendly interface are also pretty decent. Nevertheless, this casino reminds us of a pretty person who is only pretty on the outside but turns out to be shallow on the inside. This may just be the most precise metaphor for Slots Plus Casino. Would we place our trust and money here or recommend you to do the same? Absolutely not. Pass this one, as appealing as it may seem. No license and shady casino policy mean — run, don’t just walk away.

Reputation — 2/5

Software and Games — 3/5

Banking Options — 2/5

Banking Times — 2/5

Customer Support — 4/5

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