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17 May
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Casino Review: LuckyBetz Casino

May 17, 2019
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This is a new and fresh casino, established in 2018. LuckyBetz Casino operates under the license and jurisdiction of Costa Rica. Software providers are dependable — BetSoft, Rival, and Supera. Though, the question on everyone’s mind: is it suitable for US players? Read on and find out.

An Honest Intro

Let’s introduce you to LuckyBetz Casino. This establishment opened it’s digital doors to the word in 2018. This online casino targets primarily players from the United States of America, Canada, and Europe. Now, unfortunately for the people from Europe, English is the only language available; there are no multi-language options.

At first, we tried to establish the license holder, but after a few minutes spent on this website, we concluded that the casino is licensed under the jurisdiction of Costa Rica. We do not appreciate the fact that we have to put some additional effort to find the necessary and essential information; the license holder tells us a lot about the trustworthiness of a particular casino. So far, we don’t like it.

The software providers in this casino are BetSoft, Nucleus, Rival, and Supera. LuckyBetz Casino is built on the Lithium Gaming platform. We couldn’t help but notice a modern and exciting design from the first moment you land on this website. As you scroll down, you can tell just by glancing, that the game range is more than excellent. The casino operators also made sure you stay well-informed of their promotions and welcoming bonuses; it’s information you cannot miss. LuckyBetz is sending positive vibes during a players’ visit, and they own one of the cutest mascots — two little red ladybugs.

Although the Toft Management Group Inc. is the owner of LuckyBetz Casino, it is, in essence, managed by Vegas Affiliate Partners.

Terms and Conditions Analysis

You should note that the ‘payment provider’ is not named in any terms and conditions clause, or anywhere else for that matter. It is only being referred to as a “Third party payment processing company.” This is most definitely not standard practice and, to be honest, a bit confusing. What does this mean? For instance, if there are some problems with cashout times, are the casino operators to blame or is it the third, unknown, party’s fault? If they had live chat support, perhaps we could ask them.

However, for any questions you may have you need to contact them by email and wait at least 24 hours for a response, which is frustrating to say the least. After conducting a comprehensive study of this topic, we cannot say with certainty who this ‘third party’ is. There has been some mention of ‘Costa Rica’, but with a lot of confusion. We assume that this might be the case, but we cannot claim this information to be 100% true.

LuckyBetz Casino gives no warranties to their users for potential software malfunction. You receive it as it is when you download it. The management is saying that, if it isn’t working, or contains any bugs, that it is not their problem; you signed the T&C after all. We have seen this on so many other casino sites, but it still bothers us. Of course, the casino has the right to change the terms and conditions without prior notice to the players, so it is your obligation (and our recommendation) to check them periodically for any changes. This also goes for downloading the software, if you search for a particular game you like, LuckyBetz doesn’t guarantee that you will have the game, because they reserve the right to alter game choices as they wish.

Good news is that all of the data on this website is secured by 128-bit SSL encryption, so your sensitive information is unlikely to be stolen or abused in any way.

You also have to inform the casino operators with any changes regarding your data, otherwise, you risk your account being blocked.

A player can’t participate in LuckyBetz Casino if they are classified as a compulsive gambler. Ok, this one can be understood in two ways. If this online gaming casino is actually just taking care of Responsible Gambling policy, in other words, not allowing players with gambling issues to play in order to protect them, that is commendable. However, if the casino is using this clause only to classify certain users as a so-called “professional”, their agenda is not as admirable. We came across similar cases and clauses like this one, but it’s more than confusing. So, since this statement is unclear, we will try and research some more.

In the meantime, here is a compliment — you are allowed to ‘barter’ with customer service regarding your daily, weekly, or even monthly financial limits. This means you can set your maximum spending amount, allowing you to stay out of any trouble by making unnecessary costs for yourself.

Of course, LuckyBetz Casino doesn’t hold itself responsible for any delays in the process of withdrawal or deposit. Most of these clauses are standard for almost every online casino. And yet, we can’t help but wonder about the meaning behind these two conflicting statements. The first clause informs the player that they cannot consider their Casino Account equal to a bank account in matters of funds, protection, or any guarantees. Moreover, if the casino decides to close your account, you can’t complain about it. They ask you to agree with the statement that your account is, in fact, risky and you that you can lose some or all of your balance. When it comes to the other statement, mentioned above, the casino explicitly states that all deposits cannot be canceled, period.

The players can withdraw only $5,000 per month. If the amount you wish to take is higher than $5,000, you will receive the max amount and the rest of the money will sit on your account until the following month when you can cash it out. This is a smart move by the casino as this way they make you come back more often than you usually would.

Bonuses and Promotions

Bonuses  LuckyBetz Casino

LuckyBetz Casino receives new players with open hands. There is a welcome bonus with a generous offer of a 200% match on the first three deposits up to $6,000. Namely, this winning number can be yours after all three first deposits are made. Meaning that each bonus can provide $2,000 per deposit, plus another 50 free spins. Though, there are some requirements to be fulfilled here, such as a minimum $25 deposit and a playthrough of 35x.

The Double Up on Table Games gives a 100% match bonus, which is great if you enjoy playing Blackjack, Roulette, or Craps. So, if, for example, you deposit $100 or more, the casino will match it; doubling your initial deposit. This maximum bonus payout is $1,000. Wagering requirements are 40x.

Also, you can claim the First Monthly Reload bonus (150% match) each month. All you need to do is reload, and LuckyBetz will give you the chance to win a maximum of $1,500. The minimum deposit is $25, with a wagering requirement of 40x.

These bonuses are eligible for change every time the casino operators add something new to the offer. All you have to do is inform yourself on their website, and enter promotional codes for the bonuses you are eligible for.

There is also a VIP option here, which allows you more conveniences, such as a direct VIP line with the manager, cashback offers, and loyalty rewards.

Financial Information

Now, we bring you the casino’s banking options — be sure to check them out before opening an account at LuckyBetz.

Deposit Methods:

  • UPayCard: instant processing time; minimum deposit $25; maximum deposit $2,500.
  • Mastercard: immediate processing time; minimum deposit $25; maximum deposit $500.
  • Visa: instant processing time; minimum deposit $25; maximum deposit $500.
  • Bitcoin: processing time is 15 minutes; minimum deposit $25; maximum deposit $5,000.
  • WU Cash Deposit Option: processing time is up to 24 hours; minimum deposit $100; maximum deposit $600.
  • MG Cash Deposit Options: processing time is up to 24 hours; minimum deposit $100; maximum deposit $750.
  • Inter-Account Transfer: processing time is up to 24 hours; minimum deposit $25; maximum deposit $300.
  • Gift Cards Exchange: processing time is 15 minutes; minimum deposit $25; maximum deposit $2,000.

Withdrawal Methods:

  • UPayCard: processing time between 24 to 72 hours; minimum withdrawal $25; maximum withdrawal $2,500.
  • Bitcoin: processing time between 24 to 72 hours; minimum withdrawal $25; maximum withdrawal $5,000.
  • WU Cash Option: processing time between 3 to 5 working days; minimum withdrawal $25; maximum withdrawal $600. In this case, the user pays a $25 processing fee upon withdrawing $100–$200, $30 when withdrawing $201–$500, and $35 for $501–$600.
  • MG Cash Option: processing time between 3 to 5 working days; minimum withdrawal $25; maximum withdrawal $600; the same case as WU Cash, the user pays a $25 fee for withdrawing $100–$200, $30 for $201–$500, and $35 for $501–$600.
  • Checks: processing time is between 7 to 10 business days; minimum withdrawal $100; maximum withdrawal $2,500.
  • Bank Wire: processing time is between 7 to 10 business days; minimum withdrawal $500; maximum withdrawal $2,500; fee charges $25.

If you need to make internal transactions you must send an email request from the casino’s technical support team. We already mentioned that it takes 24 hours, more or less, for them to respond.

Games and Software

Games LuckyBetz Casino

The website says that even though LuckyBetz Casino is young, the people who run it are more than experienced in managing such an establishment. When we take a look at their software providers—BetSoft, Rival, Nucleus, and Supera—we can agree with this statement 100%.

There is a fantastic range of categories and game selections. They all look fascinating, and the software providers took special care for both male and female preferences. From the cutest fluffy animals to the manly Norse gods, the choices are more than diverse.

There is a total of 471 casino games; 26 of which are Jackpot Games, some of the most popular ones are Tycoons Plus, Slot Angels, Spin To Ride, Super Crystals, etc. There are 30 video poker games (Split Way Royal, Tens or Better, Joker Poker, Jacks or Better, etc.); 56 table games (American Roulette, European Roulette, Triple Edge Poker, Blackjack, Pai Gow Poker, Craps, Baccarat, etc.). Undoubtedly the biggest selection of games are video slots. We are talking about a sky-high number of 336 modern and appealing slots, with the popular ones being Firestorm 7, Five Times Win, Forbidden Slot, Exploding Pirates, and Diamond Dragon.

For all the old school—live experience—players, the casino prepared a special treat. Namely, on top of the fantastic range of online games, you can choose to interact with a Live Dealer.

What’s more, the casino offers three options should you wish to play here. Download, Instant Play, and Mobile Casino. The mobile platform is adapted to iOS and Android users, and you don’t have to download the app, you can play the games in Instant Play and win some cash on the go.

Customer Service

The casino offers several options. For those of you searching for a quick answer, there is a Frequently Asked Questions section. There you can find solutions to your problem without having to contact the employees.

In case you need personal assistance, you can contact them via email, telephone, or a 24/7 live chat. Now, we have tried to reach live support, but to no avail, so we tried their email instead. Their response takes approximately 24 hours; we waited for around 10 hours and got a pretty generic response. The reason we contacted them was to obtain additional information, but all that we received was the same copy-pasted lines from the casino’s terms and conditions. So, the bottom line is that you will get help and support, but it will look like an interaction with a robot: nothing exciting or worth mentioning here, unfortunately.

Summary

All in all, LuckyBetz is a pretty decent casino. We didn’t appreciate the fact that we had to research the website to find the casino license holder. There were also some clauses from the casino terms and conditions that are questionable by our standards. The bonuses and promotions seem to be promising, and we established that they are not ‘sticky’. The wagering requirements are standard compared to the other online casinos.

Now, there is something we would like to highlight — games and software, in particular. There’s plenty of variety, so much so that they have covered every player’s personal preference. As a result, we responsibly claim that there is absolutely NO WAY that a player can’t find a game that is fun, challenging, and exciting for them. What’s more, you can play them on three different platforms, on almost any device.

Unfortunately, there is no multi-language option on the website, which is a shame. Now, what about our opinion, hm? Should you invest both your hard-earned time and money in this casino? Yes, you should definitely give it a go, as long as you pay close attention to the terms and conditions. Good luck, and enjoy your winnings.

Reputation — 3 out of 5 stars

Software/Games — 4 out of 5 stars

Banking options — 3 out of 5 stars

Banking times — 3 out of 5 stars

Support — 2 out of 5 stars

Bonuses — 3 out of 5 stars

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