Casino Review: 5Dimes
Interested in playing some games at 5Dimes casino? This detailed review will tell you everything about this casino’s reputation, games, bonus offers, and more.
5Dimes Casino Review
5Dimes online casino & sportsbook was created way back in 1996. This casino has gathered quite a large group of loyal players over the past two decades. However, there are several reputation issues about this gambling site we have to reveal.
This casino offers an interesting blend of casino games, sports betting, racebook options, and other ways to gamble. Our review will inspect this casino’s reputation issues, game suite, banking options, bonuses, customer support, and other essential details.
As mentioned, this casino has been operating for several years now, almost since the dawn of online gambling. But it’s a shame that you can definitely notice that as soon as you see the 5Dimes website.
The basic theme is white and blue, and it looks like the designers didn’t skimp on using ancient Microsoft WordArt fonts. In fact, it seems as though the design of the site hasn’t been updated since the 1990s, which is unfortunate since it appears 5Dimes has a lot of interesting gaming options. So let’s look past that and see if the other features offered by 5Dimes can make up for its prehistoric site design.
Casino Details and Reputation
First of all, players from the US can play at this casino, and 5Dimes Group is its only operator. It is an offshore site, and it possesses a license from Costa Rica. This license is considered to be quite weak, as many rogue casinos operate with it.
Sadly, 5Dimes casino was involved in some shady stories, which made us conclude the site is quite suspicious. Namely, a lot of news sites have reported about money laundering scams related directly to this casino. According to those news reports, this casino was accused by the US government multiple times between 2004 and 2016 for money laundering and illegal gambling practices. One example is when they allegedly told their customers to use Amazon gift cards to finance their bets on the site and laundered almost $2 million.
In addition, it seems that the owner of 5Dimes, William Creighton, aka, ‘5Dimes Tony,’ has been missing since October 2018.
Casino Owner Is Missing?!
Yes, you’ve read that correctly. The owner seems to be missing, and when people started looking for him, the internet exploded with fake news articles. There was a storm of online articles which said that his body was found in Costa Rica. However, that wasn’t the case, and the news articles were just a hoax. However, ‘5Dimes Tony’ is still nowhere to be found.
Some news reports have gone so far as to speculate that the man faked his own death in order to get away with something illegal, or even that his wife murdered him. Yet the general conclusion was that he was allegedly kidnapped and that the kidnappers supposedly demanded a ransom payout of almost 1 million BTC. This story was unfolding between late 2018 to early 2019, and it seems that the authorities have finally arrested the alleged kidnappers. However, police are still looking for Tony, or whatever’s left of him. Nevertheless, it seems that 5Dimes casino is still up and running.
However, if that’s not enough to raise big concerns regarding the activities of 5Dimes Casino, several famous watchdog sites have included it on their blacklists. Since 2017, a lot of players have complained about payment delays, suspicious credit card charges, and non-responsive customer service. On top of that, some review sites have reported that complaints and comments were removed. All in all, you can still find some evidence of unresolved issues and suspicious activity online.
Players can find terms and conditions of 5Dimes in the “General Rules & Policies” section. However, the site presents their T&Cs in a very confusing manner. The rules are not separated into neat clauses, which can be very confusing when trying to analyze them.
There is one particularly suspicious rule that states non-US players have to complete a 2x rollover in order to withdraw. While a 1x rollover is common and casinos generally use it to protect themselves, a 2x rollover is utterly unacceptable. We have included a screenshot from the T&Cs, taken at the time of writing:
The clause is quite suspicious, and if players ignore it, they might end up getting a large administrative fee. Also, players can lose quite a lot of money with a 2x rollover. Even though this rule sounds quite ridiculous, one player tackled this issue on a forum. The player in question included evidence that customer support confirmed this information while being quite rude.
5Dimes’ Game Range and Providers
In terms of this casino and sports betting games, 5Dimes actually has a huge offer. This is one bright side of this casino. The casino section contains 5 different casinos including Grand Casino, Jackpot Casino, Gold Casino, Bonus Casino, and MatchPlay Casino.
On top of that, 5Dimes offers games in both instant play and download. Some of these four separate casinos allow mobile gaming.
Regarding software providers, they are not listed on the site. But judging by online reviews, 5Dimes might be using some of the following providers: RealTime Gaming, Digital Gaming Solutions, Betsoft Gaming, Visionary iGaming, ESI Sports, GameTime Software, GGL Global Gaming, ViG, and Vista Gaming.
This casino has 200+ table games and progressive slot machines. It is the largest casino on the site. It features over 90 slots, such as Spirit of Inca and others. There are over 30 video poker games available and around 20 table games. Also, this section has around 15 specialty games as well.
Jackpot casino offers a wide choice of 120+ 3D jackpot games. There are 25 table games, 7 specialty titles, 28 video poker titles, and the rest are slots and 3D slots. Some of the table game and slot titles are the same ones that you will see in the Grand Casino.
The 5Dimes Gold Casino aims to create a luxurious Las Vegas experience on both desktop and mobile. There is a choice of over 40 games, including some blackjack, video poker variants, and slots.
The bonus casino is also available on mobile, and the casino states that games in this section have higher payouts. There are almost 50 casino games in this section, and it includes quite a large Keno offer as well. Finally, the bonus casino offers a free mode for all of their games. However, we’ve tested it, and it didn’t respond.
This casino has over 50 games and offers a large video poker section. At the blackjack table, the bets range from $1 to $500.
Sportsbook and Other Features
As mentioned, this casino has a rich online sportsbook offer, plus, it also has separate sections for live dealer games, bingo, racebook, lottery, poker, and a unique mini-games category.
In the sportsbook, members can bet online or over the phone. They can also wager through a DynamicLines betting software. Overall, the available sports are football, soccer, tennis, boxing, baseball, and plenty more. Concerning wagering types, you can make parlays, teasers, straight bets, if bets, and more.
Furthermore, concerning the live dealer games, you can access the category 24/7. Players can choose between live Baccarat, Blackjack, Blackjack Early Payout, Live Enhanced Payout American Roulette, and Live Single Zero Roulette. The RTP for these games is quite high, and it tops out at 98.85% for Baccarat. Visionary iGaming is the provider of the live dealer games at 5Dimes.
The games at 5Dimes undergo frequent fairness audits by Certified Fair Gambling, and the information about those tests is readily available on the 5Dimes site.
Overall, the major problem concerning the games at this casino is that the site’s outdated layout and confusing design makes it hard to find them and enjoy them fully. Honestly, it doesn’t look appealing, and the fact that you can’t see any interesting game previews or entertaining images makes the site feel quite dull. Other than the unresponsive free mode in the Bonus Casino, none of the games are available to non-members. Hence, nobody can tell what the games actually look like without signing up to play for real money.
In terms of withdrawals and deposits, the casino accepts Bitcoin. Also, the only other currency available is USD. Regarding the standard banking methods, players can use credit cards like Mastercard and Visa (deposits only), Person to Person, Cashier Check, Money Order, Bank Wire (withdrawal only), Sportsbook transfer, and Account to Account transfer.
The withdrawal times can range from up to 24 hours (Bitcoin) to 10 working days (check), depending on the withdrawal method. Debit and credit cards usually take up to 5 working days. Also, the fees for Cashier Check withdrawals are $40 to $80, and $80 for Money Order and Bank Wire.
Given that this casino offers a variety of withdrawal and deposit methods, they each have their own maximum and minimum limits. The withdrawal limits are the following: up to $9,500 for Bank Wire, up to $10,000 for Bitcoin, $7,500 for Cashier Check, $9,500 for Money Orders.
The banking options may vary for the US and non-US players, so it’s best to check the “Funding” section on the 5Dimes site for more information.
What Kind of Bonuses Does 5Dimes Offer?
5Dimes has a vast range of promotions:
- Sportsbook welcome bonus: 50% up to $520 for the first deposit. Wager once to unlock 10% of the bonus. However, to get the full amount of the bonus, you must wager 10x.
- MatchPlay Casino welcome bonus: 50% up to $125 for the first deposit. Wagering requirement is 10x but may vary according to player location.
- Lottery welcome bonus: deposit $77 to earn another 77 credits.
- Sportsbook reload bonus: 20% reward for wagering a $100–$2,500 deposit 5 times.
- MatchPlay Casino reload bonus: 33% for wagering a $100–$333 deposit 5 times.
- Lottery reload bonus: up to $25 for depositing $100–$500.
5Dimes casino offers a wide variety of bonuses depending on which section of the site you want to play at. There is a 20% cashback reward, reduced juice rewards, free plays, a 21% rebate program, a 30% Super Saver sportsbook reward, 100% match in Bonus Casino (Wagering requirement: 100x), and more. Of course, casino bonuses constantly change, and it’s best to check the “Promotions” page to see the most current offers.
Customer Support Nightmares
We’ve mentioned before that you can contact this casino 24/7 via live chat, email, or phone.
Live chat is available for both members and non-members, and users who send their questions by email are guaranteed to get a response within 24 hours. Additionally, there are several phone numbers available, including one toll-free number.
In order to test the live chat service, we asked a simple question and wanted to obtain a list of game providers from the support. The experience was quite time-consuming and unsatisfactory.
We received an initial reply in under 5 minutes. However, the service rep seemed like they did not have a clue about what we were asking them. Plus, the service got disconnected at least 5 times. Instead of game provider info, the rep gave us a link to the casino’s home page (how helpful!), telling us to check the fairness audits there. When we repeated our initial question, the rep contacted the management. After 20 minutes of waiting, the rep told us that they weren’t allowed to give us a list of providers. Overall, customer service was a waste of time, and it made us lose our nerves. No casino should hide their game providers, and quite frankly, we think it’s quite ridiculous that 5Dimes doesn’t include them on their website.
Overall, reviewing and testing out this casino was not a positive experience for us. We were on the verge of breaking down and spewing out a wide range of politically incorrect insults at the 5Dimes customer support rep.
Besides, the site design is ancient, there is no way to test the games, there is no way even to see who made them, and the list of cons goes on and on. There are some shady T&Cs, and the casino is on blacklists of many sites. Furthermore, there were some money laundering scandals in the past at this casino, non-responsive customer service, plus a whole lot of other issues.
Players have to do a lot of digging to find some important details about this gambling site, which can take quite a long time. And of course, their owner is missing. The issues concerning this casino’s reputation are quite bizarre and shocking. In fact, we were a bit scared of sharing our honest thoughts with our audience. The fact that ‘5Dimes Tony’ is missing is just gruesome.
Quite frankly, we wouldn’t recommend this casino.
Banking Options: 4/5
Banking Times: 3/5