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20 May
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Miami Club Casino Review

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May 20, 2019
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The Good, the Bad, and the Periodically Rogue

Miami Club Casino first launched in 2012, and currently operates under the Curaçao eGaming license.

Although relatively easy to navigate, the casino’s design is somewhat dull. Some elements appear to be scattered all over the pages, rather than following a specific design theme. The fact that Miami Club Casino only offers games by a single provider aside, the game preview could be updated to make it more user-friendly.

The casino is part of the Deck Media group, a group with a questionable reputation in the online gambling industry. Although the casinos in this group can’t be categorized as blatantly rogue, there have been some issues with them in the past.

Namely, the casinos in question confiscated player winnings by relying on vague and unethical terms. In one instance, Slotocash sent payment to a US card provider, resulting in the player’s card getting locked. As you can imagine, the casino offered no assistance in the matter.

Miami Club Casino did something similar on multiple occasions. They locked player accounts and denied all pending withdrawals, without giving any explanations.

They started off as a decent US-friendly online casino, but have undoubtedly gone down the rogue road in recent years. They’re just subtle and only periodically rogue, so as not to raise too much suspicion and maintain a decent player-base.

With the withdrawals taking as much as two weeks, we wouldn’t recommend Miami Club Casino anyhow. Although the options for US-based players are limited, you should avoid this online casino regardless.

Terms & Conditions

Reading through a casino’s Terms isn’t exactly an enjoyable experience. However, scanning through Miami Club Casino’s Terms was especially arduous.

Unlike most online casinos, Miami Club decided to jumble everything together, rather than to separate different clauses. Although this makes their Terms all the more difficult to read, it’s more likely a byproduct or laziness, rather than an attempt to hide something from the players.

A thorough inspection of their T&C didn’t reveal any openly predatory clauses. Still, there are a few commendable ones, as well as several interesting clauses worth mentioning:

Self-Exclusion Policy & Responsible Gambling

The casino takes responsible gaming seriously. They don’t treat it as merely a “good-to-have” clause in their Terms. Instead, they have a comprehensive self-exclusion policy in place and will happily close your account on your request, with no questions asked.

Additionally, they do have a separate page on Responsible Gaming on the website, and do provide links towards outside support groups, namely Gamblers Anonymous.

It’s always good to see a casino that cares primarily about providing entertainment, and won’t play on gambling addicts to further increase their own revenue. So far so good.

Confusing Withdrawal Clause

Although there haven’t been any reported instances where Miami Club Casino relied on their T&C to wipe accounts or lock players out, we can’t help but be wary of this particular clause.

There are a handful of words that initially threw us off here. Namely, “initial purchase” and “bonus eligibility.” The “initial purchase” likely refers to the first deposit amount, which implies you can’t cash out more than you initially deposited, unless you reach the “minimum level of play required.”

Still, we would argue that the casino’s use of the word “eligibility” is questionable. Anyone is eligible to claim the bonus. Well, anyone besides players from the Netherlands, Greece, Poland, Romania, Russia, Bulgaria, Ukraine, and Sweden.

Although we weren’t able to confirm it with the casino’s support, this likely points to wagering requirements you must meet before asking for a withdrawal. However, it is strange when you look at it in the context of the casino’s general T&C. It would make slightly more sense if it was amongst the bonus terms.

Regardless, this clause isn’t as bad as it might seem at first glance. It would seem that it’s nothing but a warning for players not to attempt to withdraw prior to fulfilling the wagering requirements. If you don’t heed the warning, the casino will void your winnings but refund your initial deposit.

Bonus Terms

Speaking of bonus terms, there are quite a few rules you need to be aware of if you intend to claim any of the casino’s promotions.

First, despite their noble efforts to sugarcoat the truth, every single bonus the casino offers is a typical sticky bonus. There might have been cashable at one point in time, but they’re definitely non-redeemable now. The casino clearly states that in the Bonus Terms:

We can’t even begin to understand why they would go through all that trouble just to tell you that the bonus funds are in fact bonus money, which they’ll take back as soon as you request a withdrawal.

Bet Size Limitations

Furthermore, Miami Club Casino’s bonuses are made even less appealing by the bet size limitations. The maximum you can wager at a time is $2.00 per any payline, on any of the slots. Additionally, the maximum single wager on any game is $10.

If you go over these limits, you will automatically forfeit any winnings you accrued from bonus play. With the wagering requirements of 20x deposit + bonus, we would personally choose the ‘I do not want a bonus’ options.

The fact that the casino has to accentuate the existence of this button, and urges players to ensure they click it, is interesting, to say the least. Especially when combined with the fact that you have to claim the bonuses as you’re making a deposit…

Here’s what it sounds like to us: they won’t retroactively award bonuses once you’ve played your entire balance. But, if you don’t explicitly default on a bonus, the casino may “accidentally” add it to your account.

If you aren’t paying close attention, you might end up playing with bonus funds you never wanted and, in turn, violate the Bonus T&C while playing with your standard bets. Although technically not anti-player, Miami Club Casino does appear to be dipping their toes in rogue waters.

When you take into consideration that their bonuses used to be cashable, it’s evident that the recent changes in their Terms and Conditions are not for the better.

Games and Providers

Games Miami Club

Miami Club Casino is one of the five casinos that offer games exclusively by WGS technology. This casino software provider is the successor of Vegas Technology, which stemmed from Odds On software.

Although technically not the same company, the only difference is that WGS now provides a slightly smaller game library. Still, Miami Club Casino offers a decent game library with over 180 casino games for players to choose from.

The highlight is on video slots. There are roughly a hundred uniquely-themed games which, although not on par with the industry leaders, do boast decent graphics. Among the most interesting are Goblin’s Gold, Ultimate 10x, and Turkey Shoot.

Additionally, there’s a decent number of classic 3-reel slots nostalgic veterans can enjoy, as well as a handful of progressives. What’s interesting about WGS technology is that you can see the volatility of the slots simply by mousing over each particular game.

Apart from slots, Miami Club Casino does provide Blackjack, video poker, and a small assortment of table games. These include American and European Roulette, Red Dog, and Tri-Card Poker.

That said, there are virtually no specialty games available at this casino. Their “Others” category only houses a single Keno game and Reel Poker Slots with 100 paylines.

The casino comes in both instant and download versions and is available on mobile devices as well. Interestingly, Miami Club Casino gives players on the go the chance to receive text messages regarding mobile promotions. A neat feature that ensures players never miss out on the casino’s “generous gifts.”

Financial Information

There’s a variety of banking options available at Miami Club Casino. However, they aren’t exactly the fastest when it comes to paying out player winnings.

Sure, they cater to a US audience, but that shouldn’t reflect in the standard processing times. With a pending period of 24–72 hours, and the “n/a” withdrawal times, they might not be the slowest paying online casino, but they’re pretty damn close.

Deposit Options

The Miami Club Casino went out of their way to ensure depositing at the casino is as convenient as possible. Apart from the standard deposit options, the casino accepts Bitcoin, Bitcoin Cash, and Litecoin.

Depending on which option is the most convenient, the minimum deposit amount ranges from $1 to $35. One thing to be mindful of before depositing is that you’ll have to withdraw using the same method, unless you deposited via credit/debit card. In that case, you must choose any of the options in the cashier.

Here are all the available deposit options:

  • Visa — minimum $25
  • Mastercard — minimum $35
  • Bitcoin — minimum $25
  • Bitcoin Cash — minimum $25
  • Litecoin — minimum $25
  • Neteller — minimum $20
  • Skrill — minimum $20
  • Neosurf — minimum $1
  • EcoPayz — minimum $20
  • Sofort — minimum $5
  • Paysafecard  — minimum €1.00

This is the extent of the information the casino provides, regarding deposits. They do not state how much times it takes for the funds to be accredited to your account.

Withdrawal Options

As we mentioned, the withdrawal method needs to match the deposit method. Additionally, you must first deposit using the chosen withdrawal method, before being eligible to request a withdrawal. This is sneakily woven into the casino’s general T&C, but effectively means you will have to deposit even if you win off of a free chip.

Another thing worth mentioning is that withdrawals with the Miami Club Casino are painfully slow. There are multiple reviews from players stating that it took more than two weeks to receive a payment through Neteller, which is supposed to be the fastest of the available methods.

To give you some context, there are online casinos where you’ll get your money through Neteller in less than two days. Including all the troublesome American laws, and other complications that might delay the payment times, two weeks is simply unacceptable.

In case you don’t mind the wait, here are the withdrawal options at the Miami Club Casino:

  • Bitcoin — minimum $100, maximum $2,500 weekly; withdrawal time: 48 hours
  • Neteller — minimum $150, maximum $2,000 weekly; withdrawal time: 48 hours
  • Skrill — minimum $150, maximum $2,000 weekly; withdrawal time: 48 hours
  • EcoPayz — minimum $150, maximum $2,000 weekly; withdrawal time: 48 hours
  • Check — minimum $150, maximum $2,000 weekly; fees: $30; withdrawal time: 5 business days
  • Bank Wire Transfer — minimum $160, maximum $2,500 weekly; fees: $60; withdrawal time: 10 business days

The pending period for all withdrawals is 24–72 hours. Furthermore, the casino notifies players within its T&C that “forces out of their control” might affect the payment times and cause delay. In other words, the stated withdrawal times don’t mean much when 48 hours can turn into two weeks…

Bonuses

There’s no shortage of bonuses at Miami Club Casino. Starting from the Miami Club Welcome Bonus, all the way to the Daily Reload and Free Roll, the variety of bonuses the casino offers leaves nothing to be desired.

If you ignore the fact that they’re all sticky, that is. Once upon a time, you could redeem the bonuses at Miami Club, but they appear to have toned down the generosity. With the 20x deposit + bonus wagering requirements on all deposit bonuses, are they even worth picking up?

Here’s a more detailed view of two different promotions, so you can be the judge:

Miami Club Welcome Offer

The casino’s welcome package consists of $800 worth of bonuses. The bonus offer becomes available the moment you deposit at the casino. All you need to do is navigate to the cashier and select ‘Welcome Bonus.’

The offer is a 100% matching deposit bonus, up to $100. You can claim it a total of eight times, on your first eight deposits. Once you deposit a total of $25 or more at the casino, you will automatically join the Miami Club, where benefits like free spins and Reward Points await.

As we mentioned several times before, the wagering requirements for this (and other deposit bonuses) are 20x deposit + bonus. Keep in mind that not all games contribute equally towards the WRs. Slots, Keno, Dazzling Dice, Poker Slots, Bingo Bucks, all contribute 100%.

On the other hand, only 35% of the wagers you place on table games go towards the wagering requirements, or 10% if you end up playing Blackjack or video poker.

One good thing regarding Miami Club Casino’s bonuses is the fact that they won’t automatically void your winnings if you attempt to withdraw prior to meeting the wagering requirements. Instead, the cashier will notify you of the remaining amount you must wager before a withdrawal is possible.

Free Rolls

The casino also regularly hosts free slot “tournaments” under the Free Rolls promotion. Namely, the casino chooses a particular slot and allows players to play with a $100 balance, without having to deposit a dime.

Sounds good on paper, but in reality, it’s another scheme to get you to deposit more money. The fact that only the top 3 players receive cash prizes should be enough to help you discern just how good this bonus offer is.

Not to mention that the prizes are insignificant. At the time of this review, the player who held first place in an ongoing Free Roll tournament had a balance of over $15,000. We found it beyond ridiculous that this translated to $44 in total winnings ($24 cash, $20 bonus).

Everyone else in the top 10 only gets bonus funds deposited to their bonus account. And the wagering requirements for this offer are twice as high since it’s technically a “free bonus.”

What this means is that you have to wager everything you win 40 times before requesting a withdrawal. Being a free bonus, it also means that the maximum you could ever cash out is $150, regardless of how well you do in the tournament.

We can’t speak on someone else’s behalf, but in our opinion, it would suck to win $15,000+ during bonus play, only to learn that we must wager $1,760, just to be able to withdraw $150. We’d much rather deposit the $100 play with no restrictions.

Customer Support

Another thing that confirms Miami Club Casino is deteriorating are the player reviews of the casino. Whereas they used to be overwhelmingly positive in the first few years, recently they point to an unwelcome attitude shift. It would appear Miami Club Casino is slowly donning the rogue mantle.

Although not blatantly stealing from players, like some rogue casinos out there, they have been involved in multiple non-payment incidents. Here’s an example that will give you a much better idea of what exactly we’re talking about:

One of the casino’s players, who held the Millionaire Club VIP status—the highest their is—had a surprisingly long winning streak and managed to win over $6,000 off of $20. Although they never experienced any problems with the casino beforehand, the management decided to lock them out of the account and put it under review.

Not unheard of, but that’s not the whole story. As soon as the player deposited another $25 so they can keep playing, the payment of $2,000 went through. Despite what the casino advertises on the website, and the fact the review process was ongoing, the payment only took two days to complete.

Now, how is it possible that, despite all the factors out of the casino’s control, the money reached the player in less than 48 hours? Keep in mind that the standard waiting time for the fastest withdrawal method, Neteller, is two weeks. The only conclusion we can draw from this is that Miami Club Casino is deliberately delaying the payments.

What’s more, the player in question, again, won off of the $25 they deposited. When they requested another withdrawal, the casino permanently closed their account without the intention to ever pay out the rest of the winnings.

“We’ll Talk After You Join the Casino”

Our experience with the casino wasn’t much better than the example above. You can contact the casino’s customer service via email, or talk to a casino representative on Live Chat.

We opted for live chat, hoping to get a faster response. Sure, the chat connected in a matter of seconds, but the person we talked to took their sweet time to respond. What’s more, instead of assisting with our inquiry, they pushed for our account details.

After learning that we’re not a registered user, they provided an ambiguous answer and promptly blew us off. We asked for the rep to clarify one of the casino’s vague terms, but they talked about max cashout during bonus play, which isn’t even remotely connected to what we wanted to know.

Then, they simply signed off with “Hope to chat soon after you’ve joined us” and abruptly closed the chat window.

If this is how they treat potential players, we can’t imagine their attitude is dramatically different towards registered users. And the bulk of player comments on forums and watchdog portals confirms our suspicions. Most people describe Miami Club Casino’s customer support as slow, unhelpful, and occasionally even rude.

It’s safe to say we won’t be playing at this casino, ever. We would recommend you to avoid it as well.

Summary

On the surface, Miami Club Casino appears to be a decent US-friendly casino. There are significantly less unresolved player complaints compared to other online casinos catering to the US audience.

Still, you mustn’t remove the timeline from the equation. Most of the positive comments Miami Club Casino received date back to 5 or more years ago. In the more recent past, the casino took of the mast and revealed their true, rogue face.

They started off slowly, by making the bonuses sticky and sneakily changing the Terms and Conditions. Now, Miami Club’s terms are deliberately vague and ambiguous, leaving room for the casino to interpret them however they please, on a case-to-case basis.

We’re not talking purely hypothetical here. They have relied on new terms to justify payment delays and non-payments. Furthermore, as you have seen in the example above, there have been multiple occasions when they simply refused to pay and terminated players’ accounts without an explanation.

We understand mistakes and misunderstandings can and do happen. However, we’re more inclined to believe that the Miami Club Casino picks and chooses when to go rogue. They still want to keep a sizeable player base but aren’t too keen on actually paying them.

They’re clever; we’ll give them that. They first built up a good reputation, and are only occasionally exhibiting rogue traits.

Still, we would advise you to avoid this online casino at all cost. Otherwise, you might be among the unlucky ones they decide to rip off. If you intend to wager real money online, there shouldn’t be a grain of doubt that the casino will pay up after you win.

Rating

Reputation: 3 out of 5

Software/Games: 3 out of 5

Banking Options: 4 out of 5

Banking Times: 1 out of 5

Support: 2 out of 5

Bonuses: 2 out 5

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