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20 May
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Casino Review: Uptown Aces

May 20, 2019
Article rating
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This online establishment opened its digital doors to the world back in 2012, with the owners being Deckmedia N.V. Casinos. What’s more, they’re supplied by the world-renowned software provider — RealTime Gaming. So, is this casino a trustworthy one or should you pass its offers? Click to find out!

A Neon Welcome

The first impression you get once you find yourself on the homepage is the uniqueness of the design. At first glimpse, you get Vegas-style vibes from the jet black background and the neon signings. As in most online gambling houses, the first thing you come across is the welcome bonus.

Uptown Aces is one of those casinos that will provide you with a wide selection of games including specialty games, video poker, slots, table games, and, the cherry on top, progressive jackpot games. As you move around to investigate the website, you can notice the names and the winnings of the lucky few players that have won some of the more significant cash amounts. All in all, the navigation on this site is effortless; you can find whatever you need with relative ease.

Uptown Aces Casino was founded back in 2012, by Deckmedia N.V. Casinos. The main issue we have here is that this casino has, in fact, no valid gambling license. When we come across a piece of information such as this, we simply cannot recommend such an institution to our readers. Even though the games seem fun and vivid, the bonuses more than generous, customer support is more than polite, without a valid license you simply cannot rely on a regulatory body to support you in case of any potential disputes.

Other than that, complaints from both the current and the ex-casino members seem to be pilling up all over the more significant gambling platforms and forums. The fact that Uptown Aces still hasn’t gone about solving so many of them just goes to show that you should avoid it; choose some other trustworthy gambling house to play at instead.    

The Terms and Conditions Analysis

As it usually goes, the standard warnings of having to be of legal age, in order to play, apply. Moreover, you’re permitted to use only one account per person. Now, apart from this, there are some questionable clauses we found in Uptown Aces Casino’s terms and conditions.

You should also bear in mind that this casino has a no-notification policy regarding any changes made to their terms and conditions. Hence, we recommend you read the terms and conditions thoroughly each time you want to play. If this is too drastic for you, at least try to read them as often as you can. This is the only way you can protect yourself from any predatory terms and conditions, seeing how the casino holds no valid gambling license. There is no one else to turn to if things do go South; so, tread carefully.

Ok, so, with our warnings now out of the way, let us elaborate some further and provide the evidence to back up our claims. While combing through the terms and conditions, the first thing that caught our attention was how outrages some of these are. This is neither the first nor the last casino that has such shady terms. In essence, Uptown Aces Casino states that they can void your account pretty much whenever they want (without any prior notice or explanation).

All of your money will stay in the casino’s possession, and you’ll never receive your cashout.

Now, the first clause—the right to void an account if the owner has made multiple ones—is totally legit and standard.

But, what they also state is that if they determine that your credit card doesn’t match your data, they will cancel the account.

But, why would you even allow such players to enroll in your games in the first place? So, let’s get this straight. It’s okay to deposit money from such a card, yet, when it’s time to pay out, Uptown Aces Casino suddenly remembers it’s not ethical to use someone else’s card (hence, they keep all the money)? Shameless!

The next, horrible, condition in line is the 10.8 one where Uptown Aces Casino basically states that you cannot play as a ‘professional’.

What does it even mean? How do they determine who is a professional and who isn’t? There is no way of them knowing this other than an assumption based on the amount of money you have won. What if you are just lucky? Again, don’t be surprised if you gain a lot of money, but end up without it, and all with the excuse of you being a professional player. How can you possibly prove that you are not? It’s not like you have a regulatory body to complain to. The casino’s verdict is final, and you can only rely on its good faith not to screw you over.

Another issue we have here is the fact that the casino can define you as a ‘bonus abuser’. They say that if you use low-risk strategies in your games, you are automatically trying to trick the casino. Who are they to tell the players what kind of strategies they can and cannot use in the first place? Don’t believe us? Well, see for yourself.

If all of the above isn’t enough for you, we have more coming.

For instance, if you are unhappy with the way Uptown Aces has been treating you and you decide to share the experience with the rest of the world, the casino will fight back, quite literally. They will publicize your actions as well as your personal information (your identity, email address, etc.), and send it to every online house and bank out there.

And here it is — the thing that made us warn you not to register here. The casino will determine, at their sole discretion, whether or not the software issues you’re having are at their end or at your end. Do we really need to add anything more? Just take a look.

Games and Providers

Games and Providers

As we mentioned before, Uptown Aces have a single game and software provider — RealTime Gaming. Typically, it’s better if a casino has more game providers, but in this case, RTG is more than enough. This company is one of the first online gambling software pioneers, and once you spot their logo on a gaming website, you know that you’re about to have the ultimate experience.

There is however one noteworthy thing in the games and providers section — the casino doesn’t offer any live games; which is a real shame.

Now, if you choose the instant play option, you will have access to 152  video slot games; with our top three being: Super Six, Achilles, and Asgard.

If you prefer the old-fashioned table games, you get to choose about twenty games. Among them, you have multiple Blackjack games, as well as Caribbean poker variants.

As for the video poker games, the players can choose out of a meager selection of three — Deuces Wild Video Poker, Joker Poker, and Aces and Eights.

There is also a specialty game section that includes American Roulette, Sic Bo, Keno, and Bingo, with a total of five games.

If you’re looking for big wins, you can play progressive jackpot slots such as Cleopatra’s gold or Spirit of the Inca.

Uptown Aces Casino made it fairly easy to navigate through the menu, and the user interface is incredibly responsive. Graphics are more than good, and the games themselves are both interesting and thrilling.

This casino has three popular options for you to choose from — you can either download the software, play instantly,  or play on your mobile or tablet devices. Both iOS and Android users are welcome.

Financial Information

It’s time to share some financial information about Uptown Aces Casino. This casino uses 128-bit data encryption technology, so you should be safe in that aspect. This ensures that each and every transaction made, regardless if they are deposits or withdrawals, is safe and secure.

Deposit Methods

This is what you need to know if you want to make a deposit. Uptown Aces Casino uses the following payment methods: Visa, Mastercard, American Express, Skrill, Neteller, Eco Card, Direct Money, Litecoin, and Bitcoin. The processing time of all of these is instant, but only for deposits. In the case of Litecoin and Bitcoin, it can take up to one hour to process.

You should know that there could be some additional fees if the player’s credit card company decide to charge it. Usually, the fee goes from 0.1 dollars to one dollar per transaction, but this can vary.

Withdrawal Methods

As for withdrawals, you can use Bank Wire Transfers, Skrill, Bitcoin, Neteller, and  EcoPayz. It takes approximately 12 to 24 hours if you use E-Wallets, 7 to 15 days if you choose bank transfers; for credit and debit cards the withdrawal time is not stated. What’s more, the pending times for all of them is around 72 hours. This is nothing special; it’s neither good nor bad, just the average waiting time.

Bonuses

It’s time to comb through one of the most interesting features of online casinos — the bonus offers. This section seems to be really impressive. Namely, Uptown Aces Casino offers a fantastic starting pack, not just the welcome bonus, per se. Even though this refers to the new player’s deposit, it includes the first six money transactions. The wagering requirements are decent and average. You have to playthrough thirty times in order to qualify for a cashout. In addition, there’s a minimum $20 deposit.

As for the offer itself, the first time you deposit can get up to $2500 with a 250% match deposit bonus, and fifty free spins. The second time you deposit the money, you get $1500 with fifty free spins and a 150% match bonus. Third time’s the charm, meaning, you can receive up to $1000, fifty free spins, and a 100% match bonus. The fourth and the fifth are the same as the third one.

And finally, the last but not the least, for your final welcome offer you can reach up to $1888 with 100 free spins and a 188% match bonus. All these combined make an astonishing $8888 along with 350 free spins if you fulfill the wagering requirements. Have in mind that not every game qualifies for the bonus in question.

Be sure to double check which of these do qualify for the bonus, other than slots and Keno, before you start playing. General rule of thumb — always search for these particularities wherever you play. In most cases, the bonus offers, just like the progressive jackpots, are bound only to certain games.

If you like table games — good news! You can participate in the table games’ bonus offer. Here, the casino offers a 150% match bonus with a $20 minimum deposit and a wagering requirement of thirty times the playthrough. This one goes up to $750. The only issue we find here is the fact that the video poker wagering requirements vary, and the only way for you to know this is to contact customer support. Have this in mind before you start playing for real money.

Uptown Aces Casino offers comp point, which is really handy. For every $1 of the players’ wager, they can earn a certain amount of these points. The amount depends on the games and the VIP status of particular players. After the players reach a hundred comp points, they can later convert it to reward points and, finally, to real money. Still, don’t get your hopes up, because 100 comp points equate to only $1. Also, you need to wager these at least once before you make a withdrawal request.

Customer Support

Here is another bright side of this casino. There are several ways to contact the casino operators, from email support, to a toll-free telephone, and, of course, live chat.

While we’re talking about live support, we have to state the service was fast and responsive, as well as polite. Also, another (good) thing — you don’t have to register in order to get the answers you need. Unfortunately, this casino knows how to choose their employees, yet their terms and policies are terrible. Here is our issue with them — we couldn’t find any information about the license holder. Naturally, we asked the support to clarify this.

The customer service representative tried to avoid the answer as much as they possibly could. We were extremely persistent, but still, we had to read between the lines and realize the sad truth — there isn’t any.

Final Thoughts

As we reach the end of our online casino review, it’s only natural to answer one big question — should you invest your time and money here? In all honesty, we’d say — no. We wouldn’t play here, for all the above-stated reasons; lack of license, shady clauses in the terms and conditions section… need we say more?

Even though the games are great, as are the graphics, the progressive slots, as well as the mobile casino option, these are not enough to make us want to play here!

Reputation — 2 out of 5 stars

Software and Games — 4 out of 5 stars

Banking — 3 out of 5 stars

Banking Times — 3 out of 5 stars

Customer Support — 4 out of 5 stars

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