Casino Review: Treasure Mile
If you’re looking for another online casino to enjoy, read our review of Treasure Mile to see whether you should contemplate playing at it or not.
Treasure Mile: An Honest Review
Treasure Mile is an online casino that relies heavily on the theme of the Roaring ‘20s. It was established ten years ago, in 2009, by Genesys Technologies NV. The site does not have a lot of complaints attached to its name. However, one move from 4 years ago made many watchdog portals question their reputation. We are referring to their association with Grand Privé Group — a group of casinos that players used to avoid at all cost. Namely, it had a myriad of issues which had arisen due to their unethical marketing practices.
According to some available information, Genesys Technologies NV took over this group back in 2015. Grand Privé casinos had a tendency not to pay out their affiliates which encouraged some review sites to blacklist them. So it is not difficult to see why some of these websites are not comfortable enough to sing Treasure Mile’s praises.
But as Genesys Group did not own this rogue operator at the time of their wrongdoings, it would not be fair to judge them solely on the basis of this. For this reason, we have taken a closer look at this old-fashioned site which you might decide to visit. And in this review, we will delve deeper into all the aspects which make Treasure Mile appealing. In doing so, we will give them the benefit of the doubt.
The Sophisticated Design
We were truly impressed when we accessed the homepage for the first name. The developers included retro-inspired characters that would certainly make anyone think about the bygone era. The colors themselves are rich, and every detail will prompt you to think about the Roaring ‘20s. The pictures are quite fitting, and the designer has truly put in a lot of effort to make a tribute to this era. Apart from that, the website is user-friendly, and you will not have any troubles accessing the pages that interest you.
Furthermore, Treasure Mile includes the list of its winners on the homepage. Thus, you will see that some gamblers have been lucky while playing different games — from the classic and fan-favorite slots to video poker games. Aside from this, the casino has two certificates which are probably displayed to attest to its trustworthiness. To be specific, it was voted the best mobile casino and best bonus provider by Gambling City. Lastly, the site is available in English, German, French, and Italian. And some of the restricted countries are the United Kingdom, France, and Hungary.
During our research, we came across some review sites which stated that Treasure Mile did not have any license. But this could not be further from the truth. Although not mentioned in the Terms and Conditions, the license is visible on the homepage. If you were to click on it, then you would be taken to a PDF file. Here, the casino confirms that it has been licensed by the government of Curaçao.
Admittedly, there are some other regulatory bodies which dominate the gambling market. But given the existence of a number of questionable ones, the Curaçao license is quite a decent one to hold. If anything, it puts gamblers at ease and indicates that they have someone to ask for help if all else fails. Also, Treasure Mile has an affiliate program — Genesys Affiliates.
Every passionate gambler knows how important it is to go over the Terms and Conditions. This section can be eye-opening as it will tell you whether the operator is trying to scam you or if they are looking for your best interest. In Treasure Mile’s case, they don’t have a lot of questionable clauses. However, their biggest problem seems to be the discrepancy in the information they provide.
Firstly, we will mention the clause in which they say that each player has to select the correct currency. That is, it has to reflect the one used in their countries. If they do not do that, their account will be terminated, and the winnings will be forfeited:
This, in and of itself, would not be strange, but then they mention that the UK and the USA are restricted countries:
So, why would they accept these currencies if the two countries are indeed restricted? What’s more, we checked this with their customer support and found a disparity between the written information and the one the agents hold. To be specific, they told us that US players could create an account. And they went on to say that they were in the process of updating their Terms and Conditions.
Thus, they admitted that they had made some changes, but that their site did not reflect that. This might be off-putting as it is of paramount importance for a reputed casino to flaunt the right details. If they do not, then it will be difficult for them to attract any new players.
In addition, one more detail proved that they were not consistent. As you can see below, it says that players from the UK can play slot games, but in the above (second) screenshot we have provided, you can see that this country is restricted:
Of course, we double-checked this with customer service. Unlike in the case of the USA, the UK players cannot play here. The agents were not sure when the casino would amend the Terms and Conditions and only said that they were working on it.
Overall, if we were to overlook these discrepancies, we could say that the rest of their clauses did not seem shady. Nevertheless, they should work on updating all the information.
Games and Providers
Treasure Mile boasts a library of 296 games. This is mainly because it has three software providers: Saucify, Rival, and Betsoft. The first one was previously known as BetOnSoft. You will not find their games everywhere, yet people commend them for their slots. They include numerous elements which make these games quite unique. As for Rival, they have become a household name over the years. Ever since 2006, they have amazed gamblers with their i-Slots which many deem to be revolutionary.
Moreover, you should not worry while playing their games as they have all been tested for randomness. You see, Rival puts an emphasis on fair play, as they should. Additionally, every gambler knows that their creations include high-resolution graphics. And there is everything for literally everyone here as far as their themes are concerned.
And we now come to Betsoft. They also pride themselves in their graphically advanced games. Like most software providers, they are also popular due to their video slots. Of course, they devote their time to creating other casino games as well.
Treasure Mile Casino offers 225 slot games which is not too shabby. The site divided them into two categories: video slots and classic games. And those who want to try them out will find such titles like Purse of the Mummy, Worlds at War, and Diamond Dare.
In addition, if you are not in the mood for slots, then you can check the selection of other games. Video poker library numbers 45 games in total. Some of them are Deuces Wild, Jacks or Better, and Triple Double Bonus. As for table games, the casino includes 16 of them. Although this might not be a staggering figure, at least they have included some of the popular titles here. For instance, you will have European roulette and a range of blackjack variants (e.g., Atlantic City and Single Deck).
And if these games bore you after some time, then you can turn to their lottery section. Here, you will find Keno (about 8 different variants of it), Lucky Scratch, and Berry Picker. Overall, there are 10 games at your disposal.
Live Dealer and Where to Play
Frankly, the fact that there are no live dealer games might be off-putting to some. However, bearing in mind that they are actively working on expanding their assortment, maybe Treasure Mile will include these as well in the foreseeable future. For the time being, you can enjoy some tournaments and the above-mentioned games.
This online casino allows you to choose how you will play them. First, you can go with instant play and enjoy them directly from your browser. Alternatively, you can download the software on your computer or laptop. Of course, the site is mobile compatible so you can take the games and excitement wherever you go too!
Players at Treasure Mile Casino can make use of a variety of different deposit and withdrawal options. There are certain limits that they impose, of course, but we will delve deeper into them below. In case the luck is on your side, and you win some money, then the site will request some documentation before proceeding. Namely, you will need to send a copy of a utility bill, then a driver’s license or any other document that the government issues. Also, they will request a copy of the card you used to deposit money.
As you’re going to see, some methods have certain fees that you will need to incur. The casino claims that they are not to blame for them, but that they have been imposed by those who process them. In addition, the available currencies are USD, CAD, GBP, EUR, SEK, DKK, NOK. Let’s check out all the methods now.
How to Deposit
All deposit methods are visible once you create an account. And you will not be disappointed by the number of options at your disposal. Regardless of which one you select, your money will be visible on the account immediately. All of them have a minimum deposit amount of $20. As for the maximum sum, well, this casino lets you choose that yourself. Here are the available options:
- Visa, American Express, MasterCard
- Fast Bank Transfer
- Upay Card
How to Withdraw
There are seven withdrawal methods in total. You will need to wait about 2 working days for them to approve your withdrawal request. Here are the options:
- Courier Check: a $30 fee applies to it. It will reach you in 3 to 5 working days.
- Check by mail: there is also a fee, but this one amounts to $17.50. You will receive it in 21 business days.
- Bank Wire Transfer: this option comes with a $20 fee. The winnings will be visible on the account in 7 to 10 working days. You can use Ukash, Visa, and MasterCard with it.
- Bitcoin: it does not have any fee. And you will need to wait for your cash 5 business days.
- Skrill, Neteller, and EcoCard: they do not have any fees, and the money will reach you immediately according to their customer service.
They did not state what the minimum amount was for these methods, and the agents on live chat were not able to assist us with this either. Nevertheless, they confirmed that the maximum withdrawal limit is $100. This amount applies when a player uses one of their bonuses. It would seem that this qualifies as the only sum you can withdraw from this casino. Therefore, this does not make it suitable for low-rollers in general.
What’s more, customer service also said that they have a loyalty program. Those who are members of it will have different maximum withdrawal amounts:
- Bronze Tier: If you belong to this group, then your maximum amount will be $1,500 per week.
- Silver Tier: This one offers a slightly higher limit — $2,500 each week, to be exact.
- Gold Tier: As for Gold players, they can take $3,500 per week.
- Platinum Tier: This is the highest tier you can reach. The maximum payout is $5,000 each week.
What would online casinos be without bonuses? Well, they would not be as appealing as they are right now. Treasure Mile does not seem to be aware of this and has provided a limited number of promotions to its loyal players. For now, let’s check what they include at the time of writing.
Once you register a new account, you can accept their deposit bonus which is 200% up to $500. Slots, keno, and table games are eligible for this offer. You will get $25 free spins which you can use while playing Bucksy Malone too. Additionally, the casino will award you with $25 which you can use on any game. You need to wager this amount 40x before you are allowed to withdraw any winnings. The minimum amount of the deposit is $20. And the maximum cashout limit is $1,000.
Another offer you can apply is the 90% match bonus up to $900. You would need to deposit at least $90 to become eligible for it. The promotion is only available on slot games. And it has a 40x d+b wagering requirement. There is no maximum cashout limit.
Both bonuses are withdrawable once you meet the playthrough.
Customer service is available 24/7 on email, toll-free number, and live chat. Treasure Mile claims that they are always there for you and that you can turn to them whenever you need assistance. We checked their live chat to see just how helpful the agents were. And we experienced a bit of waiting time each time we initiated a new session.
Some of the agents were helpful and responded to all of our questions. They were able to clarify some of the confusing parts to us, but they did not have answers to everything. For instance, they could not advise us on when the casino would update their Terms and Conditions and why they had a number of discrepancies. And another negative side was the fact that some of them did not know what to respond and then we had to wait a bit longer for them to get back to us.
To conclude, we were, and still are, mesmerized by the design of this casino. In fact, once they update their Terms and Conditions, this might be a viable online casino for gamblers. Hopefully they will do this in the foreseeable future, otherwise, their reputation will deteriorate. For the time being, there is still a chance for Treasure Mile to work on the negative sides. Let’s see whether they will do that or not.
- Reputation: 4/5
- Software Provider/Games: 4/5
- Deposit and Withdrawal Options: 3/5
- Payout Period: 3/5
- Customer Support: 3/5
- Bonuses: 3/5