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20 May
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Casino Review: TopBet

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May 20, 2019
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If you’re wondering whether TopBet should be your go-to online sportsbook and casino, read this article to find the answer to your question.

TopBet: The Imperfect Combination of a Sportsbook and a Casino

Not all online casinos operate in the same way. Some decide to only offer poker rooms where Texas Hold’em and Omaha play crucial roles. Others are more keen on working on their selection of slot machines and certain table games. And every once in a while, an operator concludes that it would be best to provide as many choices as possible. It seems that TopBet decided to go down this path in the competitive gambling market. Are you a fan of live betting? Or is the European roulette more your forte?

Well, whatever the answer, TopBet Casino has you covered. This online site is a combination of a sportsbook and a classic casino — a dream come true for some gambling enthusiasts. However, due to certain issues, we can’t quite say that this particular mix is perfect. Although it hasn’t been blacklisted by watchdog portals, some of them still claim that you should steer clear of it. To be specific, they’re kind of notorious because of their slow payouts. By the time you receive your winnings, you’ll forget who or what you even wagered on.

But before we list some drawbacks, let’s examine certain details. This betting site was established back in 2011 by Orient Power Holdings LTD Casinos. To be honest, this operator isn’t quite respected in the online gambling world. They have a tendency to stretch out some payout processes for as long as possible. Even though most players receive their money in the end, the whole experience leaves a bad taste in their mouth.

The affiliate program is TB Affiliate, and some review sites don’t look favorably on them due to their unresponsiveness. Apart from this, here you’ll find sports betting — you can place a wager on the MLB or the NFL. Of course, other sports are also represented. For instance, rugby and mixed martial arts. But if you’re not well-versed in this, then you can go with some classic casino games. To illustrate, the site offers slot games, a favorite pastime of most players.

The Design

We have to say, we’ve gotten used to a myriad of online casinos that feature the regular red and black blend. However, TopBet has wisely decided against this. Their palette consists of black, white, and green which might be appealing to those who are not after the usual Las Vegas themed sites. You won’t find any flashy and eye-catching advertisements that compel you to register and make use of their bonuses here. This isn’t a negative thing. After all, less is more sometimes.

Additionally, a player can access some parts of the website only after creating an account. TopBet requests the usual details you’ll find at other online casinos too. After registering, we were able to view their promotions (although there aren’t many). Honestly, we have had a pleasure of seeing more user-friendly websites than this one. In fact, it would be wise for this operator to invest some money in revamping the whole layout so that visitors don’t have any issues while on their site.

License Information

Although the license is glaringly lacking from the homepage, it’s mentioned in the Terms and Conditions. They state that this website operates under the regulations of the government of Curaçao. This might not be the best regulatory body out there, but compared to some others, they’re quite decent. Namely, players can turn to them if they reach an impasse with TopBet Casino. Therefore, it’s easy to see why it’s essential for an online gambling site to include information about their licenser. This solely can put players at ease and encourage them to deposit their money.

Players’ Complaints

At first glance, it seemed like TopBet didn’t have many complaints attached to their name. But once we dug deeper, we saw that this wasn’t the case. Several review sites shed light on their customer support and how they were unresponsive to players’ complaints. With no live chat, gamblers can only reach them via email or phone. At times, this proved to be frustrating to them.

Firstly, one complaint relates to non-payment. A player had $1,950 on their account which they wanted to withdraw. However, after 3 months, they didn’t receive their winnings. This prompted the player to contact other gamblers and see what their experience was on TopBet. Unfortunately for them, others were reporting similar problems. The player contacted customer service more than 20 times, but they didn’t provide any viable resolution. As there’s no update, we cannot say for sure that they did or didn’t get the cash.

But from what we could infer, TopBet has a tendency to say that they’ll send a tracking number to the players and then provide an update on the payment process. This is enough to appease some players, but not all of them are satisfied with this answer. After all, what kind of a reputable online casino has so many payout delays?

Secondly, another unresolved complaint highlights TopBet’s inability to provide the best experience to their players. To be specific, a player wanted to withdraw $875 from their account. According to the procedure, it would take 15 to 20 working days from them to get the money. However, this didn’t happen which prompted the player to turn to customer support. After a constant back and forth, the player didn’t receive what they were due.

Terms and Conditions

Before starting to wager, it’s crucial that you go over the Terms and Conditions. Of course, if you find some questionable clauses, it might be wise to rethink your decision and whether you should play at that casino at all. Not surprisingly, TopBet has some clauses that won’t work in your favor.

Firstly, the casino states that they can terminate your account whenever they want. If a player’s account gets deleted and they want to object, well tough luck. Any decision that TopBet reaches is final, and they won’t take your protest into consideration:

Secondly, if the casino is not able to verify your account, they have the right to confiscate all of your winnings immediately. They don’t state whether, in this case, they’d return your deposits or not:

Lastly, TopBet looks down upon certain players they deem to be “professional.” Unfortunately, they don’t explain what constitutes such a player. However, let’s say that you’re on a roll and keep winning a lot of money, and they find your winning streak to be suspicious to them. If they do decide that it is, then they can forfeit your cash and close the account:

Games and Providers

Games and Providers

In total, TopBet offers 162 games which isn’t an impressive number when taking into account some other online casinos. They are powered by two software providers — Betsoft and AceGaming. The former is a known name in the business especially because of the range of their video slot games. Also, Betsoft goes above and beyond to ensure randomness so that every player has the same odds of winning. The latter isn’t a household name in the gambling industry. Yet, those who are familiar with it know that it mainly focuses on sports betting.

Of course, being a sportsbook, TopBet includes a wide range of sports one could bet on. Players can see how successful they might be in predicting the outcomes in soccer, football, golf, etc. Furthermore, if you’re a slots enthusiasts, you can choose from 130 of them. You’ll find classic, 3D, and progressive jackpot slots. Among the most exciting titles are Cleopatra’s Bonus, Party Bucks, and King’s Castle.

In addition, some gamblers are more bent on playing table games, and TopBet delivers in this category. Admittedly, the total of 12 might not leave a good impression, but the titles might suffice to some. Of course, they provide blackjack and the American and European roulette. Apart from these two, gamblers can try their luck at pai gow.

Video poker players can try their luck while enjoying one of the 11 available games. Here, they’ll find Joker Poker, Jacks or Better, and Deuces Wild Poker. Also, the site features Keno and around 9 other fun games which are under the category “Scratch and Pull Tabs.” One of your choices can be Wild West, Gold Digger, or Nevada Heat.

Live Casino and Mobile Compatibility

TopBet has made a wise choice of including tournaments on their site. But there are no live dealer games which might repel some players.

Nevertheless, there are a number of tournaments gamblers can participate in. And they can choose from free or real money games. If you’re waiting to expose your blackjack prowess, then you can do so every 2 hours on this online site. Alternatively, slot lovers can compete against each other as well. You can try to win while playing baccarat too.

Moreover, all of these games can be played instantly, right from your browser. But you’re not restricted to your computer on this site. In fact, most famous table and video poker games are available on any mobile device. You won’t have to download an app — just load TopBet’s website, and you’ll be good to go.

Financial Information

TopBet can’t really pride itself on the amount of payment and withdrawal methods. With only a few options, players won’t be impressed by this list. However, if you do decide to play, it’s important to know what you need to provide to verify your account and successfully withdraw your winnings. Players would need to complete the verification form and send it to the casino. Apart from this, it’s important to provide a copy of the used credit card and any document that contains the player’s photo.

Once this is provided, TopBet will proceed. Bear in mind that the only available currency is USD. But we can’t move forward without mentioning the fact that TopBet’s Cashier page will be confusing even to the most astute of gamblers. They don’t really delve deeper into explaining their available methods, and it seems like this was written by a complete amateur. We’re sure that you’ll be as confused as we were when reading this section.

However, we were able to decipher all the relevant information in the end. And now, let’s check what the options are here.

Payment Methods

This online casino boasts the fact that all transactions are secured thanks to the 128-bit SSL. If players do deposit any money, they might incur a processing fee, but they don’t state the exact amount. And the funds will reach your account in 2 to 3 minutes after making a deposit.

What’s more, the options are:

  • Visa and MasterCard: TopBet has imposed a limit when it comes to deposits. Namely, you can’t deposit more than $250 when using credit cards. And the minimum sum is $50 which some gambling enthusiasts might not be happy about.
  • Bitcoin: The minimum amount you can deposit is $50 while the maximum goes up to $1,000.

Bear in mind that TopBet advises their players to deposit a little more due to international fees when using credit cards. For instance, if you want to deposit $50 then, just to be on the safe side, add $10 to that and proceed.

Withdrawal Options

Once you submit a withdrawal request, it will take around 3 to 4 working days for TopBet to either accept or refuse it. If they do accept it, then your winnings will reach you in 15 to 20 business days. The only available option for withdrawal is Checks. And the minimum you can request is $100, while the maximum is $500. Also, after the first successful transaction, TopBet will increase the maximum amount to $1,250.

After checking some review sites, we can conclude that players aren’t over the moon because of the minimum sum. They feel that this isn’t fair to low rollers who are only after a few extra dollars. There’s also a fee that you’ll incur in the amount of $40. And in order to get on your good side, this online casino will provide one free withdrawal per account.

Bonuses TopBet

Bonuses

As with their mediocre range of deposit and withdrawal methods, TopBet can’t really boast about the promotions either. This is understandable to some as they mainly operate as a sportsbook. But as they also provide casino games, then they should think about broadening the promotions section. One thing worth mentioning is the fact that, once you create an account, you have 5 minutes to make use of their deposit bonus. Let’s examine it below.

One-Time Offer

Their one-time promotion is a 100% deposit bonus up to $1,000. The minimum amount you can deposit is $200. Additionally, they haven’t stated whether there is a maximum cashout. In regards to the games, TopBet only says that you can use it on “casino games” while not specifying whether there are any excluded ones. With this in mind, you should always check all the conditions with them before accepting the promotion. Who knows, they might end up telling you that, since you played roulette, you haven’t met the playthrough. Lastly, the offer is non-withdrawable.

Customer Support

TopBet’s customer support can be reached via email or phone. Unfortunately, they don’t provide a toll-free line, so be prepared for some charges. One of their obvious misses is the lack of live chat. This is a cause of frustration for many players. Namely, if you’re ever in dire need of help, you’ll just have to wait for them to respond to your email. Alternatively, you can contact them on the phone and just hope for the best.

In addition, some players reported that the agents weren’t friendly and helpful. In particular, those who were waiting for their payout for months said that they would be transferred from one line to another without anyone actually picking up the phone. With this in mind, it’s obvious that they should see the importance of assisting their loyal players and providing a customer-oriented service. Only once they start doing this, will they get on the players’ good side.

Our Verdict

In conclusion, TopBet still has a long way to go if they want to be fierce competition in the gambling industry. They need to expand their withdrawal and deposit options for starters. Also, they should work on adding more bonuses which the players can use while playing their favorite casino game. Another drawback is the lack of customer support and the fact that there are some complaints in regards to their payment processes.

With the above in mind, we strongly believe that you should avoid this online site altogether and try searching for one that’ll cater to all of your needs and provide interesting incentives that’ll make the whole experience much more exciting.

  • Reputation: 3/5
  • Software Provider/Games: 3/5
  • Deposit and Withdrawal Options: 2/5
  • Payout Period: 2/5
  • Customer Support: 3/5
  • Bonuses: 2/5

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