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Casino Review: RoadHouse Reels Casino

May 20, 2019
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RoadHouse Reels Casino: Duping Affiliates, Isolating Itself, and Leaving Players in the Dark

RoadHouse Reels Casino is a veteran in the online gambling world. It first launched in 2005, and like the other members of the Grand Prive Group, it was powered by Microgaming. However, due to changes in rules and regulations regarding online gambling in the US, the casino decided to switch providers in 2008.

When Microgaming pulled out from the US market, RoadHouse Reels Casino turned to Saucify. The sudden change in the available slot titles wasn’t too big of a deal. At worst, the casino lost some diehard Microgaming fans, but they still boasted a comprehensive games library.

However, the transition sprung forth a series of unwelcome changes as well. First, the casino abruptly canceled their affiliate program and dropped the entire platform without notice. As a result, they left hundreds of their affiliates at severe losses.

The casino’s attempt at reconciliation with its affiliates fell short because the management showed they were quite hesitant to part with money. So, instead of paying the affiliates what they were owed, they only paid a percentage for every dollar. Naturally, most affiliates saw this move by RoadHouse Reels Casino as an insult to injury.

The entire industry was buzzing about this for a while, and it seems that the casino’s operator couldn’t handle the noise. Rather than righting the wrongs, both RoadHouse Reels Casino and other members of the Grand Prive Group chose the path of least resistance.

They cut off all communication with mediators. And since the casino is licensed in Curaçao, which is a regulatory body in name only, neither players nor affiliates have anyone to turn to whenever the casino decides to show its true, rogue face.

Not Accepting Players from the US

What’s almost comical about RoadHouse Reels Casino is the fact that it doesn’t accept players from the US nowadays. The United States is one of the restricted countries.

So, we can’t help but feel that the change of providers was in vain. It did nothing but completely ruin the casino’s reputation, leaving it blacklisted by every reputable website in the online gambling community.

In hindsight, it’s probably better for the players that everything played out this way. If they still offered games by Microgaming and avoided the whole affiliate scandal, one might mistakenly believe that RoadHouse Reels Casino is a reputable online game house.

Today, knowing the casino’s management only cares about lining their pockets with other people’s money, it’s clear you should stay as far away from it as possible.

Terms and Conditions

At a glance, it may appear that there are no predatory terms within RoadHouse Reels Casino’s terms. However, after a detailed combing of the casino’s T&C, we’ve run into quite a few deliberately vague clauses.

Judging by the heap of player reports regarding slow and delayed payments, we can conclude that the casino often relies on these clauses to prolong withdrawal times, sometimes indefinitely.

And since the casino is licensed in Curaçao and has pretty much cut off all communication with mediators, there’s not much players can do when the casino stalls or outright refuses to process the payments.

To be fair, there don’t appear to be any players who got scammed out of their winnings. Still, there’s no reason, in our opinion, to opt for a casino that takes 2+ weeks to pay you.

With everything said, here are the clauses we believe are the main source of these long payment delays:

Investigating Your Creditworthiness

When you create an account at RoadHouse Reels Casino, the casino’s agents will investigate your creditworthiness before you can start wagering real money. Although not many casinos do this, it’s nothing out of the ordinary.

What’s questionable is that the casino reserves the right to perform this check after every deposit.

It’s highly unlikely someone’s creditworthiness will dramatically change between two deposits. So, the only reason why RoadHouse Reels Casino would do this is due to paranoia regarding chargebacks.

Even so, a chargeback would result in an immediate termination of the account. Therefore, the second part of this clause is, in our opinion, an unnecessary source of delay. People who are ready to deposit want to play immediately. It’s difficult to imagine anyone would be okay with waiting a few hours, or even days before funds become available in their accounts.

Withdrawal Terms

When it comes to withdrawals at RoadHouse Reels Casino, the situation is arguably even worse. There are quite a few clauses that add on to already long withdrawal times, making fast withdrawals at the casino a distant dream.

First, the pending period for all withdrawals is 48 hours. However, you will first receive a “Deposit Agreement” via email within 2 days upon issuing a withdrawal request. Once filled, you’ll need to send it back to the casino before the pending period officially starts.

In other words, up to four days may pass before the casino even starts processing your request. When you consider that, at some online casinos, your winnings would already be in your bank account in that time, this alone makes the withdrawal times at RoadHouse Reels Casino unacceptable.

But that’s only the start of the issues with this casino’s withdrawal process. Namely, the minimal withdrawal amount is $150, which is too high for most casual gamblers. The casino doesn’t appeal to high rollers either, with a $2,000 withdrawal maximum.

On top of that, if you opt for courier cheque or Wire Transfer, you must cover the $30/$20 fees. So, not only is withdrawing at RoadHouse Reels Casino a long and arduous process, but it’s also expensive.

Confiscating Winnings and Terminating Accounts

Among the casino’s Terms & Conditions, there is a clause defining irregular play somewhat liberally. In and of itself, irregular play is little more than a casino’s way of saying they will sanction “relatively safe” bets. This, effectively, makes it a bit more difficult to complete the bonus wagering requirements.

However, it’s crucial to read the exact wording of this term to fully understand its ramifications. The examples listed “include but are not limited to” bets above 30% of the bonus value. Whenever a casino fails to provide the full list of actions they categorize as “irregular play,” it opens up the opportunity to describe any playstyle as such.

Moreover, RoadHouse Reels Casino may freely “deem that irregular play has occurred.” Translated into plain English, it means that they can evoke the “irregular play” rule whenever they want. And you can bet that they will find some irregularities in your playing pattern if you win a large sum to prevent you from withdrawing.

“What Are Your Intentions with My Casino?”

When it comes to closing player accounts, the casino again reserves the full right to do so at any time and seemingly for whatever reason they can come up with. More specifically, if the management “deems the player’s participation to be of dishonest intention and practice,” you can kiss your money goodbye.

Sanctioning cheating is one thing; freely defining “dishonest intention and practice” is a whole different story. Technically, the casino’s management may “deem” that actions such as switching games or changing bets don’t align with their definition.

At this point, it’s apparent that there are plenty of loopholes in RoadHouse Reels Casino’s terms and conditions, which they can and do leverage against the players. Given this and the casino’s past transgressions, you shouldn’t expect to be treated fairly here.

Responsible Gambling

The casino’s Responsible Gambling page exists only pro forma. It merely lists the casino’s outlook on the issue. RoadHouse Reels Casino has no self-exclusion policy in place. Moreover, you cannot put self-imposed deposit limitations in place.

Frankly, we’re not surprised in the slightest. Enabling the players to limit their own monthly deposits would go against the casino’s agenda of draining you of all your money.

Games and Providers

Games RoadHouse Reels Casino

RoadHouse Reels Casino was always a US-oriented casino. So, it’s no surprise that they opted to switch operators when Microgaming pulled out of the US market back in 2008. The casino replaced one of the leading software providers with Saucify. Although Saucify’s games are contemporary and do offer excellent graphics and audio, this was a downgrade, no matter how you look at it.

A much more pressing issue, however, is the fact that the transition was anything but smooth. And no, we’re not referring to the sudden change in the casino’s repertoire. For some reason, the performance of the games suffered, mainly in the Instant Play version of the casino. Many players are hesitant to download third-party software, so this can be a deal-breaker.

Throughout the last decade, numerous players have reported that the casino’s games are frequently lagging and glitching out. It’s not uncommon for players to be abruptly kicked out of them. Naturally, as per the casino’s Terms, this falls under “software error.” By playing here, you acknowledge that this is a real possibility and accept full responsibility for all crashes or similar issues.

The Game Library

Apart from Saucify, the casino provides games by Rival and Betsoft. So, the games are objectively good, and there is enough variety to keep you entertained for hours. At least that’s the case in theory. In practice, apart from the games constantly bugging out, some of them might not even be available based on your geographic location.

There are close to 300 games to choose from, with the highlight on visually impressive video slots. You’ll find popular titles like Giovanni’s Gems, Alkemor’s Tower, Frogged, and many others among them.

Immediately after the transition to Saucify, the casino’s library offered little more than a hundred slots. Nowadays, more than a decade later, they offer a decent table games library, with most of the popular games covered. Still, they are more of an add-on to the impressive slots library rather than a category that will draw you in by itself.

Lastly, there are over 50 video poker variants as well as a few specialty games on offer. It’s evident that the casino is improving and expanding its library. Still, we believe they should prioritize fixing the servers and ensuring the games they do offer are running smoothly.

There are no live games available.

Mobile Compatibility

The casino is technically available on mobile devices, in that they provide a mobile website. However, you can imagine how well-optimized the mobile version is when people are complaining about the Instant Play casino. Anyhow, the 30-ish games library is laughable.

Financial Information

RoadHouse Reels Casino’s banking page is a mockery.

First, they feel the need to introduce the players to the available deposit options twice. The terms they use are even more ridiculous than the redundancy. Scrolling through the page, you’ll run into “Payment Options” as well as “Online Purchasing Options.”

We understand the need to stand out in the sea of online casinos. However, in our opinion, the reason why RoadHouse Reels Casino stands out is the lack of professionalism. Despite listing the deposit options twice, they fail to mention the limitations.

The same goes for withdrawals. You can see the available options, but not the maximum withdrawals, which do vary depending on which payment method you choose. The only other piece of available information pertains to the minimum withdrawal, which is set at $150.

Deposits

There are plenty of ways to fund your RoadHouse Reels Casino account. You can do so using your credit or debit card, e-wallets, and even Bitcoin. It makes sense the casino would go out of their way to make depositing as convenient as possible. After all, it’s evident that they prioritize money over player satisfaction.

Here are the available deposit options at RoadHouse Reels Casino:

  • Credit/Debit Card
  • Neteller (Euro and GBP only)
  • Skrill
  • Bitcoin

Withdrawals

Unsurprisingly, the casino once again fails to inform you regarding the withdrawal times of each individual method. Furthermore, it neglects to inform you about the 48-hour pending period.

This makes perfect sense, seen as not many players would be thrilled knowing that they’d likely have to wait up to two weeks to claim their winnings.

What’s funny is that the casino boasts with fast withdrawals. If you’re naive enough to believe the copy on their website, you might expect to receive your winnings within 24 hours. Even if you opt for Neteller, which is the fastest, you’d have to wait at least 5 days.

Here’s how you can withdraw money from RoadHouse Reels Casino, at least in theory:

  • Neteller (USD, CAD, Euro, GBP)
  • Skrill (USD, CAD, Euro)
  • Check
  • Bank Wire Transfer

Bonuses

Bonuses RoadHouse

When it comes to bonuses and promotions, much to our surprise, the casino breaks out of the rogue mold. There is a good variety of bonuses up for grabs. More importantly, all of them are cashable.

In hindsight, this decision makes perfect sense. After all, they need some form of incentive to draw in new players. However, the casino makes up for this “generosity” by attaching high wagering requirements to every promotional offer.

Bonuses below 100% come with a 40x playthrough, while those above 100% have a 60x wagering requirement. Furthermore, meeting these requirements is no guarantee you’ll actually win some money.

They are designed to prevent you from cashing out after all. So, if you’re lucky enough to wager the required amount and still be left with some money in your account, the casino might simply refuse to pay you.

There are quite a few player comments detailing that they never received a cent they won off of free spins. Not to mention that the max cashout for free spins is $150, and you’ll need to deposit a minimum of $20 first before even attempting to withdraw. This kind of defeats the purpose of a no-deposit bonus, wouldn’t you agree?

Taking everything into consideration, we would even be tempted to describe the casino’s bonuses as decent if it weren’t for the ridiculous website copy. Here’s a quick look at two individual offers, so you’ll have a better idea of what we’re talking about.

The Welcome Offer

From the moment you load the casino’s website, it’s apparent they’re utilizing specific terms to generate hype, without fully understanding what they mean. It’s either that, or they’re banking on the fact newer players would misunderstand the true meaning of these words.

What immediately pops up on your screen is the welcome bonus offer. The bonus is 99% up to $198, which is mediocre at best. As we’ve mentioned, the WR is 40x deposit + bonus. In order to make this average welcome offer seem extraordinary, the casino is relying on what we can only describe as false advertising.

The first part of the banner copy might be attributed to an honest mistake. They’re advertising the “no max cash-in” as one of the benefits of their welcome offer. We’re confident that they meant to say that there’s no maximum cashout, which should go without saying nowadays.

However, the second part is far more questionable. They claim that the offer is available “once a day.” Even if you have never played at an online casino before, you’ll clearly see in RoadHouse Reels Casino’s Terms that the welcome offer is available once per account.

Another source of amusement within said terms was the casino’s description of the welcome offer. Did you know that, when you deposit $100 and claim the bonus, you’ll get another $100 ABSOLUTELY FREE? Sounds like the very definition of a 100% match bonus, right?

Believe it or not, that’s what RoadHouse Reels Casino is bragging about. See for yourself:

“Deposit Now, Do It, Do It!”

Another of the casino’s bonuses we must single out is the “extraordinary” offer that gives you nothing but the entry into a lucky draw. On paper, the offer is great. It gives players the opportunity to win a trip to Universal Studios or a Hotel & Spa resort in Vegas.

However, we mustn’t forget the casino’s tendency to exaggerate as well as their poor track record when it comes to fulfilling their promises. So, we’re inclined to believe that these “draws” are nothing more than a gimmick to get you to deposit more and that nobody actually gets to enjoy these “experiences of a lifetime.”

Now, you might think we’re a bit too harsh on RoadHouse Reels Casino. If that’s the case, take a look at the banner for this promotion, and think again:

They are promoting this offer so shamelessly that we can’t help but chuckle. They could’ve as well said “Deposit now, or else!” while they were at it. It would have been better than the current copy, which is just pathetic.

Customer Support

The players’ opinions of the casino’s support are somewhat mixed. Some claim the casino’s representatives are fantastic, while others share extremely negative experiences with RoadHouse Reels Casino’s customer service.

However, there’s a reasonable explanation for this duality. The support is warm, welcoming, and helpful — as long as you need help with depositing and/or claiming the bonuses. On the other hand, if you’re raising an issue or requesting information regarding your withdrawal request, their attitude quickly shifts 180 degrees.

When we contacted them on Live Chat with a rather simple question, we were met by a rather hostile casino rep. There was no “Hello, Good day” or “How may we assist you.” The agent didn’t bother introducing themselves and welcoming us before shoving a promotion down our throat.

When we simply ignored the offer and repeated our question, they asked for our login details. Upon realizing that we did not hold an account with the casino, they answered our question begrudgingly and promptly terminated the chat session.

Now, we’re not expecting the chat agent to wish us the best of luck in life, but a little human decency couldn’t hurt. Anyhow, the lack of enthusiasm from casino reps on Live Chat is the least of the casino’s problems.

For a while now, the casino management has been unwilling to cooperate with any mediators in resolving player complaints. And make no mistake; there are plenty of reasons to be dissatisfied with the casino.

As things stand, there’s little you can do if they refuse to pay out your legitimate winnings. The casino is unresponsive to complaints, and it’s licensed in Curaçao. So, you can’t rely on help from any third party.

The best you can do is warn others against playing here, which plenty of people on major watchdog portals do.

Summary

If we had to say something good about RoadHouse Reels Casino, we’d probably praise their extensive game library. But even that’s a stretch, given that the games are often laggy and prone to crashing.

This alone should be reason enough to look for online casino entertainment elsewhere. On top of problems with their servers, RoadHouse Reels Casino has a poor reputation in the online gambling community.

The major issues are excruciatingly slow payments as well as the casino’s tendency to outright refuse to pay out free spin winnings. They’ve also cut off all communication with mediators, leaving players with nobody to turn to during disputes with the casino.

If we had to choose between playing at RoadHouse Reels Casino and giving up gambling for good, we’d never play a game of chance for the rest of our lives. That’s how bad this online casino is. You’ll do yourself a favor by staying far, far away from this joke of a casino.

Rating

Reputation: 1/5

Software/Games: 4/5

Banking Options: 3/5

Banking Times: 1/5

Support: 2/5

Bonuses: 3/5

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