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20 May

A Comprehensive Sun Palace Casino Review

May 20, 2019
Article rating
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We took our time and paid this online gambling veteran a visit to provide you with an honest review. Keep on reading to find out more.

Sun Palace Casino Review

Sun Palace Casino has appeared on the online gambling scene in 2002 and has survived all the changes that have hit the market unscratched. This Panama licensed gambling site, which is also a part of Main Street Vegas Group Casinos, probably looks the same as the first day it opened its virtual doors to online gamblers. The first impression wasn’t encouraging, but even that didn’t stop us from continuing our tour at this gambling site to provide you with some reliable information about the said establishment.

An Old-Timer on the Gambling Scene

As we’ve already mentioned, our first encounter with Sun Palace Casino wasn’t as exciting as we hoped it to be. All you can see when you open the home page is a huge slider promoting an amazing bonus, which is totally legit, but it also says they prepared more than 200 games you can enjoy, which is a notorious lie; we quickly came to the bottom of this by simply clicking the games section.

After this rocky start, we decided to dig up as much info as we possibly could, as what they offered on their homepage was not only false but pretty scarce as well. If you expect any additional content that may be informative or appealing, you’re barking up the wrong tree. You won’t find any useful data here, other than those we’ve already mentioned.

If you look up you’ll see buttons offering either the download or the instant play option, as well as a weird looking label that represents the Statue of Liberty mixed with an American flag; which probably means that US players are welcome here.

Next, we courageously moved on to take a look at Sun Palace Casino’s Terms and Conditions.

Terms and Conditions that Don’t Say Much

People from Sun Palace Casino stayed true to their ‘telegram-style’ writing when they did the Terms and Conditions that all the customers need to stick to while playing at this casino.

Everything is explained rather briefly and we couldn’t find anything, in particular, standing out from the ordinary. We thought that they could have revealed more details about the cashout times, jackpots, or other important features players need to know about. So, even though there was nothing fishy about the general T&C we weren’t too happy with them overall.

As there was no word about the terms for bonus use, we went back to the home page to look for them.

After a lot of snooping around, we finally hit the appropriate link that was hiding at the bottom of the page under a false name — “Free Trial.”

When we landed on the wanted page, we soon found out that every term and condition was cunningly devised to rip you off. Let’s start listing them.

  • You can use these “free” bonuses for playing slots, Keno, or scratch cards here.
  • The wagering requirement of 70x the bonus money is unacceptably high; meaning, you would have to spend enormous sums of money just to get your hands on your rightful winnings.
  • If you somehow manage to complete this WR, and you get to the cashier, you’ll be able to get only $100 of your winnings because there is a max cashout limit of $100 when playing with no-deposit bonus money.
  • Have we mentioned that these bonuses are also  “sticky?” Simply put, your winnings will be reduced for the bonus amount.
  • Let us end this notorious list with another discriminatory term. If it so happens that you are a player from Europe, you will face a doubled WR. Yeah, you heard it right. If you want to see your winnings, you have to play through your “free” bonus 140 times.

As it turns out, looking at these bonus terms, what you thought was a free bonus will cost you a small fortune. Don’t believe us? Just take a look at the screenshot below:

Extremely Poor Selection of Games

When we found out that RealTime Gaming is the software provider that supports the games at Sun Palace Casino, we expected to see abundant offers of excellently designed RTG slot games. However, contrary to our expectations, there were only about 70 slots we could choose from.

Most online casinos recognize the huge popularity of slot machines and do their best to make this category the most wanted by offering a wide range of different slot games. RTG is renowned for making entertaining and rewarding slots that often have numerous bonus games and progressive jackpots that players can hit and win big. Unfortunately, Sun Palace Casino seems oblivious to all the advantages a rich slot offer has to offer.

The table game section consists of only 21 games, but a good thing about it is that there is a small variety of games at which you can gamble with real money. You can play various Blackjack, Roulette, Baccarat, or Craps games, but the poker ones are the most prominent, of course.

If you are a fan of video poker, your choice here will be quite limited, and the same goes for the Specialty games category.

We have already mentioned in the beginning that Sun Palace Casino offers a downloadable casino app and an instant play option. There is also a mobile app you can get on your Android phone and gamble on the go. When you follow the “App” link you will find a step-by-step guide on how to download it, which is awesome.

Banking Info Is in the Dark

This gambling site has provided the ways you can place money on your account, as well as the withdrawal options you can use, and this is all that you get. For instance, they do not provide any info when the payout times are in question. We went to some reliable watchdog sites to search for this valuable piece of data and found out that the withdrawal times are between 7 to 12 days for Bank Wire, 10–12 days for credit cards, and an insanely long 21 to 28 days for checks. Now, when you also add the 48 hours pending time period to that number, you start wondering whether the casino has any intentions of actually paying you out at the end of the day.

A long withdrawal period is always a red flag, and we were bitterly disappointed with our findings.

Deposit Options

  • ClickandBuy
  • Mastercard
  • Money Order
  • Neteller
  • Visa Electron
  • InstaDebit
  • Visa
  • MST
  • Gift card
  • Skrill

Withdrawal Options

  • ACH
  • Cheque
  • Money Order
  • Neteller
  • Skrill

Variety of Welcome Bonuses

Welcome Bonuses
  1. There is a 400% match welcome bonus you can use, only once, to play slots, Keno, or scratch cards. You need to place at least $20 to activate it.
  2. There’s another 150% match welcome bonus up to $3000 for the same selection of games.
  3. A $20 free bonus is accompanied with 20 free spins you can use to play any slot game.

Before you rush to claim any of these bonus offers you have to read the casino’s bonus terms carefully before deciding on what to do next.

Useless Customer Support Service

We would really want to finish this article with some good news. However, it seems that not many things at Sun Palace Casino work as they should. Although they advertise a 24/7 live chat, accompanied by an email you can contact, things couldn’t be farther from the truth.

When we went to asked some questions about their predatory bonus terms and conditions, the chat was completely unresponsive due to the lack of available agents.

Instead of trying to help you right away, they promise to get back to you as soon as possible if you write them an email instead. We were stubborn, so we did as they asked, but the result was the same. It would be a huge understatement to say that we were unhappy with their service.

A Sunset Not Worth Your Time

We finally gave up on Sun Palace Casino. The only positive thing is the name, which reminded us of a sunny beach we would rather be on than this shabby and shady gambling site. There are so many things wrong here that you need to be super optimistic, and have a lot of luck (and courage), to avoid the many hidden traps that the Sun Palace Casino has set for its players.

Reputation: 3/5

Software and Games: 2/5

Banking Options: 2/5

Banking Times: 1/5

Support: 1/5

Bonuses: 2/5

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