An Honest Review on Sun Palace Casino

As we previously mentioned, our initial experience with Sun Palace Casino didn’t quite meet our expectations. Upon opening the homepage, you’re immediately greeted by a large slider promoting a generous bonus, which is certainly legitimate. However, it also claims that there are over 200 games available to enjoy, which is a blatant exaggeration; we quickly realized this by simply navigating to the games section.

Despite this less-than-ideal start, we decided to dig deeper to uncover as much information as possible. Unfortunately, what was presented on their homepage was not only misleading but also quite limited. If you’re hoping for any additional content that’s both informative and engaging, you’re out of luck. There’s nothing here beyond what we’ve already highlighted.

At the top of the page, you’ll notice buttons offering options for either downloading or playing instantly, along with an odd logo that combines the Statue of Liberty with the American flag; this likely indicates that US players are welcome here.

Undeterred, we boldly proceeded to review Sun Palace Casino’s Terms and Conditions.

Upon discovering that RealTime Gaming is the software provider behind the games at Sun Palace Casino, we anticipated a wide selection of well-crafted RTG slot games. However, contrary to our expectations, there are only around 70 slots available.

Most online casinos acknowledge the immense popularity of slot machines and strive to make this category highly desirable by offering a broad variety of slot games. RTG is celebrated for creating engaging and lucrative slots, often featuring numerous bonus rounds and progressive jackpots for players to win substantial prizes. Unfortunately, Sun Palace Casino appears to overlook the benefits of having a diverse slot game selection.

SunPalace Casino is a distinguished online gambling hub that stands out in the realm of virtual casinos. It provides players with an extensive range of games, from timeless casino classics to innovative video slots, ensuring there is something for every type of gambler. Whether accessed via computer or mobile device, SunPalace Casino’s intuitive platform delivers a smooth gaming experience. The casino also delights its players with attractive promotions, including generous welcome bonuses and ongoing loyalty rewards, enhancing the thrill of your gaming sessions. Renowned for its dedication to safety and reliability, SunPalace Casino has built an excellent reputation within the online gaming community, making it a top choice for exciting entertainment.

The table game section features only 21 games, but it offers a small yet varied selection where you can gamble with real money. You can play various Blackjack, Roulette, Baccarat, and Craps games, with poker games being particularly notable. However, if you are a fan of video poker, your options here will be somewhat limited, and the Specialty games category is similarly sparse.

As mentioned earlier, Sun Palace Casino provides both a downloadable casino app and an instant play option. Additionally, there is a mobile app available for Android phones, allowing you to enjoy gaming on the go. By following the “App” link, you will find a detailed step-by-step guide on how to download it, which is quite convenient.

This gambling site offers information on how to deposit funds into your account and the withdrawal methods available, but that’s where the details end. For example, they do not provide any information about payout times. After checking reliable watchdog sites, we discovered that withdrawal times are between 7 to 12 days for Bank Wire, 10 to 12 days for credit cards, and an unusually lengthy 21 to 28 days for checks. Adding the 48-hour pending period to these times raises concerns about whether the casino genuinely intends to process your withdrawal.

A prolonged withdrawal period is always a red flag, and we were quite disappointed with our findings.

Deposit Options

• ClickandBuy
• Mastercard
• Money Order
• Neteller
• Visa Electron
• InstaDebit
• Visa
• MST
• Gift card
• Skrill

Withdrawal Options

• ACH
• Cheque
• Money Order
• Neteller
• Skrill

People from Sun Palace Casino maintained their ‘telegram-style’ approach when drafting the Terms and Conditions that all players must adhere to while engaging with this casino.

The explanation is fairly brief, and we didn’t find anything particularly noteworthy. It seemed they could have provided more details about cashout times, jackpots, or other critical features players should be aware of. While there was nothing inherently deceptive in the general T&C, we were left somewhat dissatisfied with the overall presentation.

Since there was no mention of terms related to bonus usage, we returned to the homepage to locate them.

After considerable searching, we eventually found the relevant link buried at the bottom of the page under a misleading label — “Free Trial.”

Upon reaching the desired page, it quickly became clear that the terms and conditions were cleverly designed to exploit players. Here’s a rundown of what we discovered:

• These “free” bonuses can only be used for playing slots, Keno, or scratch cards.
• The wagering requirement of 70x the bonus amount is excessively high, meaning you would need to spend substantial sums just to access your rightful winnings.
• Even if you manage to meet this wagering requirement and reach the cashier, you’ll only be able to withdraw up to $100 of your winnings, as there is a maximum cashout limit of $100 for no-deposit bonus money.
• To add to the dissatisfaction, these bonuses are also “sticky.” In other words, your winnings will be reduced by the bonus amount.
• Lastly, if you’re a player from Europe, you’ll face a doubled wagering requirement. That’s right — you’ll need to wager your “free” bonus 140 times to access your winnings.

In summary, what you thought was a free bonus could end up costing you a significant amount. Don’t believe us? Just check out the screenshot below.

We would really like to conclude this article on a positive note. However, it appears that many aspects of Sun Palace Casino are not functioning as they should. Despite their claims of 24/7 live chat support and an available email contact, the reality is quite different.

When we reached out with questions regarding their problematic bonus terms and conditions, the live chat was entirely unresponsive due to a lack of available agents.

Rather than providing immediate assistance, they suggest that you email them and promise to get back to you as soon as possible. We followed their instructions, but the outcome was the same. It would be a significant understatement to say that we were dissatisfied with their service.