Miami Club Casino Review

Miami Club Casino is one of the five casinos that exclusively feature games from WGS Technology, a successor to Vegas Technology, which originated from Odds On Software.

Although WGS Technology is not exactly the same as its predecessor, the main difference is a slightly smaller selection of games. However, Miami Club Casino still offers a substantial collection of over 180 casino games for players to explore.

The casino’s standout feature is its video slots, which include around a hundred uniquely-themed options. While these games may not match the industry giants in terms of features, they still offer solid graphics. Notable titles include Goblin’s Gold, Ultimate 10x, and Turkey Shoot.

For those who enjoy classic slots, there’s a respectable variety of 3-reel games, as well as a few progressive jackpots. A unique aspect of WGS Technology is the ability to view the volatility of each slot game simply by hovering your mouse over it.

In addition to slots, Miami Club Casino offers Blackjack, video poker, and a modest selection of table games. This includes American and European Roulette, Red Dog, and Tri-Card Poker.

However, the casino lacks specialty games, with only a single Keno game and Reel Poker Slots with 100 paylines under the “Others” category.

Miami Club Casino is accessible through both instant play and download versions, and it is also available on mobile devices. A notable feature is the option for players on the go to receive text messages about mobile promotions, ensuring they never miss out on the casino’s generous offers.

Miami Club online casino partners with two top-tier providers, WGS and Dragon Gaming, both of which have stellar reputations and offer highly sought-after games.

With Dragon Gaming powering Miami Club Casino, players can access a unique selection of games renowned for their quality. Dragon Gaming has received numerous accolades for its innovative products.

Meanwhile, WGS specializes in live casino services, offering games with exceptional designs and immersive soundtracks. This provider allows players to enjoy the experience of a land-based casino from the comfort of their own homes.

Additionally, both companies provide bonuses for players. Free spins at Miami Club Casino may be offered by these providers as they aim to keep players engaged and encourage them to choose their games.

Miami Club Casino offers a range of banking options, but their payout speed for player winnings leaves much to be desired.

Although the casino serves a US audience, this shouldn’t negatively impact their processing times. With a pending period of 24–72 hours and unspecified withdrawal times, they may not be the slowest online casino, but they are certainly among the slower ones.

Deposit Options

Miami Club Casino has made efforts to provide a convenient deposit process. In addition to traditional deposit methods, the casino accepts Bitcoin, Bitcoin Cash, and Litecoin.
Depending on the method you choose, the minimum deposit amount ranges from $1 to $35. Keep in mind that withdrawals must be made using the same method as the deposit, unless you deposited via credit/debit card. In that case, you can select from any of the available options in the cashier.

Here are the deposit options available:

The casino does not specify how long it takes for deposited funds to be credited to your account.

Withdrawal Options

As previously mentioned, the withdrawal method must match the deposit method. Additionally, you need to make a deposit using the chosen withdrawal method before you can request a withdrawal. This requirement is subtly included in the casino’s general terms and conditions, meaning you will need to deposit even if you win with a free chip.
It’s also important to note that withdrawals at Miami Club Casino can be excruciatingly slow. Multiple reviews from players indicate that it took over two weeks to receive a payment through Neteller, which is supposed to be one of the fastest available methods.

For comparison, some online casinos process Neteller withdrawals in under two days. Given the potential delays caused by American laws and other factors, a two-week wait is simply unacceptable.

If you don’t mind waiting, here are the withdrawal options at Miami Club Casino:

• Bitcoin: Minimum $100, maximum $2,500 per week; processing time: 48 hours.
• Neteller: Minimum $150, maximum $2,000 per week; processing time: 48 hours.
• Skrill: Minimum $150, maximum $2,000 per week; processing time: 48 hours.
• EcoPayz: Minimum $150, maximum $2,000 per week; processing time: 48 hours.
• Check: Minimum $150, maximum $2,000 per week; fees: $30; processing time: 5 business days.
• Bank Wire Transfer: Minimum $160, maximum $2,500 per week; fees: $60; processing time: 10 business days.

Please note that there is a pending period of 24–72 hours for all withdrawals. Additionally, the casino’s Terms & Conditions state that “factors beyond their control” may impact payment times, meaning the actual withdrawal time could extend beyond the stated periods, potentially taking up to two weeks.

Many users wonder whether Miami Club Casino is legitimate. You can find the answer to this question on the casino’s page. During our review, our experts discovered that this gambling establishment holds a license from the Curacao government.

This means that Miami Club Casino is both legitimate and safe. A regulator will only issue a license if the casino owner provides a secure gaming environment. In this case, the online casino administrator has prioritized the safety of its customers.

As an online betting site, Miami Club Casino places a strong emphasis on safeguarding transaction information. To achieve this, they use advanced 256-bit SSL encryption technology, ensuring that all user data is protected from fraudsters.

Another indication of Miami Club Casino’s decline can be seen in recent player reviews. While the feedback was overwhelmingly positive in the early years, it has recently shifted to reflect growing dissatisfaction. It seems that Miami Club Casino is gradually acquiring a reputation for untrustworthy behavior.

Though they aren’t overtly stealing from players like some notorious rogue casinos, Miami Club Casino has been involved in several non-payment disputes. Here’s a specific example to illustrate the issue:

A player with Millionaire Club VIP status—one of the casino’s highest tiers—experienced an impressive winning streak, turning $20 into over $6,000. Despite having no prior issues with the casino, their account was unexpectedly locked and placed under review by management.

While account reviews aren’t unusual, the situation worsened. When the player deposited an additional $25 to continue playing, a $2,000 payment was processed almost immediately. This rapid processing, especially given the casino’s advertised withdrawal times and the ongoing review, suggests that Miami Club Casino may be deliberately delaying payments. For context, even the fastest withdrawal method, Neteller, typically takes two weeks. This discrepancy raises suspicions about the casino’s practices.

Moreover, after winning more from the additional $25 deposit, the player requested another withdrawal. The casino then permanently closed their account and refused to pay out the remaining winnings.

Customer Service Experience

Our own experience with Miami Club Casino’s customer service mirrored the dissatisfaction expressed by others. We reached out via live chat, hoping for a swift resolution. Although the chat connected quickly, the representative took an unusually long time to respond and seemed more interested in obtaining our account details than addressing our query.

Once it was clear we weren’t registered, the response we received was vague, and the representative abruptly ended the conversation with a generic message: “Hope to chat soon after you’ve joined us.”

This lackluster treatment of potential players raises concerns about their service quality for current users. Forums and watchdog sites further confirm that many players find Miami Club Casino’s customer support to be slow, unhelpful, and occasionally rude.

Given these issues, we strongly advise against playing at this casino.

There’s an abundance of bonuses available at Miami Club Casino, from the Miami Club Welcome Bonus to the Daily Reload and Free Roll promotions. The range of bonuses on offer ensures that there’s something for everyone.

However, it’s important to note that all these bonuses come with sticky terms. While Miami Club Casino used to be more generous with its bonuses, it seems they’ve scaled back a bit. With a 20x deposit + bonus wagering requirement on all deposit bonuses, you might question if they’re worth claiming.

Here’s a closer look at two different promotions to help you decide:

Miami Club Welcome Offer

The casino’s welcome package provides up to $800 in bonuses. This offer becomes available as soon as you make your first deposit. Simply go to the cashier and select ‘Welcome Bonus’ to claim it.
The promotion includes a 100% match on your deposit, up to $100. You can redeem this bonus up to eight times, on your first eight deposits. After depositing a total of $25 or more, you will automatically join the Miami Club, where you can enjoy benefits like free spins and Reward Points.

As previously noted, the wagering requirements for this and other deposit bonuses are 20x deposit + bonus. Be aware that different games contribute differently towards these requirements. Slots, Keno, Dazzling Dice, Poker Slots, and Bingo Bucks contribute 100%.

In contrast, only 35% of your wagers on table games count towards the wagering requirements, and just 10% for Blackjack or video poker.

One positive aspect of Miami Club Casino’s bonuses is that they won’t automatically invalidate your winnings if you attempt to withdraw before meeting the wagering requirements. Instead, the cashier will inform you of the remaining amount you need to wager before a withdrawal can be made.

Free Rolls

The casino frequently hosts free slot “tournaments” through the Free Rolls promotion. In these tournaments, the casino selects a specific slot game and provides players with a $100 balance to play, without requiring a deposit.
While this may seem appealing, it’s essentially a tactic to encourage you to deposit more money. The fact that only the top 3 players receive cash prizes highlights the true value of this bonus offer.

Moreover, the prizes are minimal. For instance, during this review, the top player in an ongoing Free Roll tournament had a balance of over $15,000 but ended up winning just $44 in total ($24 in cash and $20 in bonus funds).

The remaining players in the top 10 receive only bonus funds in their bonus accounts. Additionally, the wagering requirements for this offer are doubled because it’s classified as a “free bonus.”

This means you must wager your winnings 40 times before requesting a withdrawal. As it’s a free bonus, the maximum amount you can withdraw is capped at $150, no matter how well you perform in the tournament.

In our view, it would be frustrating to win over $15,000 in bonus play only to find out you need to wager $1,760 just to withdraw $150. We’d prefer to make a $100 deposit with no restrictions.

Reading through a casino’s Terms isn’t exactly thrilling, and Miami Club Casino’s Terms are particularly challenging.

Unlike most online casinos that organize their terms into distinct sections, Miami Club has opted for a less structured approach, merging everything together. While this arrangement makes their Terms more difficult to navigate, it seems more like a result of oversight or inconvenience rather than an attempt to obscure information.

A detailed review of their T&C didn’t uncover any blatantly harmful clauses. However, there are a few notable aspects and some intriguing points worth highlighting:

Self-Exclusion Policy & Responsible Gambling

The casino is serious about responsible gaming. It’s not just a token clause in their Terms. They have a robust self-exclusion policy and will close your account upon request, no questions asked.

Additionally, they feature a dedicated Responsible Gaming page on their website and provide links to external support organizations such as Gamblers Anonymous.

It’s refreshing to see a casino focused on entertainment rather than exploiting problem gamblers for additional revenue. So far, so good.

Confusing Withdrawal Clause

While there have been no reported cases of Miami Club Casino using their T&C to freeze accounts or block players, this particular clause raises some concerns.

Certain terms, like “initial purchase” and “bonus eligibility,” are somewhat confusing. “Initial purchase” probably refers to the first deposit, suggesting you can’t withdraw more than what you initially deposited unless you meet the “minimum level of play required.”

The term “eligibility” is also questionable. Everyone is eligible for a bonus—except players from the Netherlands, Greece, Poland, Romania, Russia, Bulgaria, Ukraine, and Sweden.

Although we couldn’t confirm this with the casino’s support, it likely indicates that you must fulfill wagering requirements before making a withdrawal. It seems odd within the broader context of the casino’s T&C and would make more sense if it were part of the bonus terms.

Nonetheless, this clause is not as dire as it might appear initially. It seems to be a warning to players not to attempt withdrawals before meeting the wagering requirements. Ignoring this warning may result in the casino voiding your winnings but refunding your initial deposit.

Bonus Terms

Regarding bonus terms, there are several rules to keep in mind if you plan to claim any promotions.

Firstly, despite their efforts to present the bonuses attractively, every bonus offered is a standard sticky bonus. They may have been redeemable in the past, but they are non-redeemable now. The Bonus Terms clearly state:

We struggle to understand why the casino goes to such lengths just to inform you that bonus funds are indeed bonus money, which will be reclaimed once you request a withdrawal.

Bet Size Limitations

Miami Club Casino’s bonuses are further diminished by bet size limitations. The maximum bet per payline on any slot is $2.00, and the maximum single wager on any game is $10.

Exceeding these limits will result in the forfeiture of any winnings from bonus play. Given the 20x deposit + bonus wagering requirements, we would personally opt out of bonuses.

It’s curious that the casino highlights the existence of an opt-out button and encourages players to use it, especially considering that bonuses must be claimed during deposits…

Here’s our take: the casino might not retroactively award bonuses after you’ve played through your balance. However, if you don’t explicitly reject a bonus, it may “accidentally” be added to your account.

If you’re not vigilant, you might end up playing with unwanted bonus funds, inadvertently breaching the Bonus T&C while making standard bets. Although not explicitly player-unfriendly, Miami Club Casino seems to be testing the limits of fairness.

Considering that their bonuses were previously redeemable, it’s clear that recent changes in their Terms and Conditions are not improvements.

At first glance, Miami Club Casino seems like a respectable option for US players. It has notably fewer unresolved player complaints compared to other online casinos catering to the US market.

However, it’s important to consider the timeline. Most of the positive feedback about Miami Club Casino is from over 5 years ago. Recently, the casino has shifted its behavior, revealing a less reputable side.

Initially, they made subtle changes, such as implementing sticky bonuses and modifying the Terms and Conditions in a covert manner. Currently, Miami Club’s terms are deliberately vague and ambiguous, allowing the casino to interpret them as they see fit on a case-by-case basis.

This is not just a theoretical issue. They have used these new terms to justify payment delays and even non-payments. Moreover, as illustrated in the example above, there have been numerous instances where they refused to pay and closed players’ accounts without providing an explanation.

While we recognize that mistakes and misunderstandings can occur, we suspect that Miami Club Casino selectively chooses when to act unscrupulously. They seem to maintain a substantial player base while being reluctant to honor payouts.

They’ve been strategic; they first established a positive reputation and now display rogue behaviors only sporadically.

We strongly recommend avoiding this online casino. Otherwise, you risk becoming one of the unfortunate players they may choose to defraud. When wagering real money online, you should be absolutely certain that the casino will fulfill its payment obligations after a win.