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20 May
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Slotastic Casino Review

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May 20, 2019
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Slotastic Casino Review: Not as “Funtastic” as They’d Have You Believe

Slotastic appears to be a great online destination for gamblers all over the world. The casino has been around since 2009, and has maintained an excellent reputation to date. It is owned and operated by Orange Consultants Ltd.

However, there is no licensing information anywhere on the casino’s website. Some sources, including several reputable watchdog portals, list British Virgin Islands as the jurisdiction the casino operates under.

This is highly improbable, given the fact that all forms of gambling are strictly prohibited there. What’s far more likely is that the casino falsely claimed to hold a gambling license by the British Virgin Islands, but later decided to remove any mention of it from the site.

The casino representative on Live Chat couldn’t confirm this. Instead, they claimed the casino is licensed by the “Gaming Control Board.” Individual countries have their own GCBs. The term refers to an institution, not a licensing body. When we pressed the issue, they simply stated they’re not authorized to divulge the information.

Now, why would a legitimate online casino hide their licensing information? The only conclusion we can come to is that the casino doesn’t actually possess one.

This is an immediate red flag in the online gambling industry. It means the casino can do whatever it pleases, without fear of repercussions. In other words, they can scam you out of your winnings and there’s no one you can turn to.

The strange part is, the casino is renowned for its player-friendly attitude. They’ve also been in the industry for 10 years now. Everything about the casino appears legitimate. They have a good track record and a reliable payment history.

Something definitely doesn’t add up. We took a look behind the curtain to find out what. Here’s what we’ve found.

Terms & Conditions Analysis

Looking through the casino’s terms, there doesn’t seem to be anything predatory or anti-player.

However, there are a few clauses that we feel the need to bring your attention to. Here are a few things to be aware of, prior to deciding whether or not to play at Slotastic.

Withdrawals & Fees

First, you must wager the deposited money in full before withdrawing your winnings. If you don’t, the casino will charge an “administration” fee of 15%. It’s unclear whether this means they’ll take 15% of the deposited amount, or 15% of your winnings.

In any case, an administration fee is total BS. It’s just the casino’s way of making you wager more money. The clause is there to prevent players from cashing out if they win prior to betting their deposit in total.

Otherwise, they would apply this tax to every withdrawal. Whether you wager $20 out of $100 you deposit, or $100 in total doesn’t really make a difference. The processing of the withdrawal request is exactly the same.

This isn’t the only thing you need to be aware of when it comes to withdrawals. Within their terms, Slotastic states that the maximum payout is $10,000 per week. This isn’t a straight up lie, but it’s quite misleading.

Namely, the casino’s banking page reveals that the maximum you can withdraw is $3,000 for check, and $2,500 for all other methods. Unless you receive the money the same day you request a withdrawal, there’s no way you’ll reach the $10k weekly maximum. Slotastic’s withdrawal times might be fast, but they’re not that fast.

What’s more, the casino reserves the right to pay out higher sums in weekly installments. Add to that the fact that it isn’t explicitly said that progressive jackpots are exempt from this rule, and this clause goes from bad to worse.

When you read between the lines, you’ll come to the realization that it might take out several decades for the casino to pay out a $1 Million progressive jackpot. In other words, you’re never getting the money; not even a small portion of it.

Voiding Winnings

There are a few instances in which the casino reserves the right to wipe player accounts and void all winnings. Again, on paper, none of these clauses are unreasonable. However, they do open up opportunities for the casino to abuse the technicalities and justify non-payments.

That not to say Slotastic has relied on these terms to deny payouts. Still, a certain level of caution is advisable when you’re playing at an unlicensed online casino. Here are the questionable clauses we’re referring to:

Now, you might think 4 weeks is more than enough time to go through the verification process. And it is; unless the casino deliberately stalls it out just to void your winnings. They may give you a plethora of excuses and request you resend the documents over and over again, until an entire month passes.

After that, they can simply close your account and keep all the money. Again, there aren’t any player reviews that suggest this is something Slotastic has done in the past.

Curious Bonus Abuse Policy

What’s even more intriguing than the previous clause is Slotastic’s definition of “bonus abuse.” It’s a general rule of thumb that you can only have one bonus active in your account, at all times. Also, most online casinos don’t let you claim any bonuses if you have a pending withdrawal.

The highlight is on “don’t let you.” Slotastic, on the other hand, merely advises you against “abusing” their policy. So, they won’t stop you from claiming the bonus while you have a withdrawal waiting to be processed. But, if you do, they may cancel your winnings.

See what they’re doing? The casino isn’t rogue per se, but enforces multiple clauses that practically give players the “opportunity” to make the wrong move, so to speak. Unless you thoroughly read the T&C and fully understand the implications of each one, you’re likely to violate their terms, without even realizing it.

And, since it’s unclear which regulatory body, if any, is responsible for Slotastic, there’s nothing you can do but “cry over the spilt milk.”

Not to be too harsh on Slotastic; there really haven’t been any complaints that would point to the fact the casino is using their terms to deny winnings. Then again, we can’t simply ignore clauses such as these.

Games and Providers

Games

The Slotastic casino’s library is supplied by RealTime Gaming. Although the casino advertises 300+ games on their site, there are a little over 160 slots in its library. With the addition of table games, video poker, and a few specialty games, the number barely goes over 200.

Don’t get us wrong; that’s still plenty of variety and more than enough to satisfy the needs of the average gambler. Still, the “300+ games” is a bit of an exaggeration on Slotastic’s part.

Be that as it may, you’ll find an array of slot games in the casino’s lobby. The popular RTG titles are conveniently sorted into different categories. So, whether you prefer 3-reel classics, modern 5-reel video slots, or progressives, you won’t have any trouble finding the perfect game to play.

Each slot is built around a unique theme, features stunning animations and superb audio. This allows for a fully immersive online casino experience. Moreover, you can easily adjust the speed and animation of each game to your preference.

The wide array of visually impressive slots is why RTG-powered casinos remain among the player-favorites. Slotastic features all of their popular slots, including Bubble Bubble 2, Stardust, and Aladdin’s Wishes.

Newer RealTime Gaming software quickly finds its way to Slotastic’s library as well. So, you’ll have an opportunity to try your luck at one of their latest titles like Trigger Happy and The Mariachi 5.

There are a few progressives in the casino’s repertoire as well. However, we would suggest avoiding these due to the casino’s unclear maximum payout clause.

Table Games & Video Poker

Although the main focus of Slotastic online casino is definitely on thrilling slots, they do offer a decent assortment of other casino-style games as well.

There are 15 table games on offer, covering the classics like Blackjack and Baccarat. Moreover, you’ll find a few exotic titles here as well, such as Pai Gow Poker and Pontoon. Both American and European Roulette, as well as Keno and Craps are also available. You’ll find them under the “Specialty” tab.

Video poker players will be pleasantly surprised by the variety of games Slotastic casino offers. There are over 50 video poker variants, including a decent number of multi-hand variants.

Overall, the casino’s library doesn’t appear to be lacking in any regard. There’s plenty of variety, so there’s something for every type of gambler, regardless of their preference and the size of their bankroll.

Mobile Compatibility

The games are available in both Instant Play and download casino. Moreover, you can play your favorite casino games on any device. The casino is fully compatible with Windows and Mac, smartphones, tablets, and iPads. You can also download the Android mobile app, but it only offers a little over 50 games.

Financial Information

The Slotastic casino offers a decent number of banking options. However, whereas their Banking page appears comprehensive at a glance, it is lacking a few vital pieces of information. What we’re referring to are the minimum deposits.

Aside from the fact that minimums differ based on specific providers, the casino doesn’t state what the minimum deposits for ecoPayz and Neteller are. Instead, you only see the $ sign, with no sum given.

This may lead you to believe that there is no minimum for these two options. We find that quite unlikely, but were unable to confirm with customer support. Instead of providing us with an answer, they simply closed the chat.

So, here’s the extent of the available information regarding deposits and withdrawals at Slotastic online casino:

Deposit Options

You can either use your credit card, or choose from an array of e-wallet options to fund your Slotastic account. Moreover, the casino also supports Bitcoin, so you can gamble using cryptocurrency as well.

All deposits are processed instantly, and the casino doesn’t charge any fees. Here are all the available deposit options:

  • Credit Card — $25 minimum
  • Skrill — $5 minimum
  • ecoPayz — minimum
  • Neteller — minimum
  • Bitcoin — $25 minimum
  • Neosurf — $10 minimum

Withdrawal Options

There are a few things to keep in mind when it comes to choosing your payout method at Slotastic. First, if you go with a courier check or a Bank Wire Transfer, you’ll have to pay $30 and $60 fees, respectively.

Additionally, whereas all other options have a cap of $2,500, you can withdraw up to $3,000 via checks. Moreover, the minimum withdrawal is $180 for 5 out of 6 available options. If you choose Bitcoin, the minimum you can withdraw is $100 in BTC.

This is a bit high, so take that into consideration when deciding whether to play at Slotastic. Here are the details regarding the casino’s payout options:

  • Check — Fee: $30; Maximum: $3,000; Minimum: $180; Timeframe: 10 days
  • Bank Wire Transfer — Fee: $60; Maximum: $2,500; Minimum: $180; Timeframe: 10 days
  • Bitcoin — No Fee; Maximum: $2,500; Minimum: $180; Instant
  • Skrill/Neteller/ecoPayz — No Fee; Maximum: $2,500; Minimum: $180; Instant

Bonuses

The bonuses at Slotastic are among some of the most generous we’ve come across. And we’ve reviewed hundreds of online casinos, so this should say a lot about Slotastic’s promotions.

Both the variety of bonus offers and the amount of extra cash and free spins available are excellent. Aside from the irresistible welcome offer, the casino features daily, weekly, and exclusive promotions. So, there’s always a deal you can take advantage of to get that additional boost and hit a big win.

The best part about Slotastic’s bonuses is that they’re all cashable! Once you’ve met the wagering requirements, you can withdraw every last dollar that you win. Slotastic won’t remove the original bonus amount from your account, as most online casinos do.

Here’s what awaits you when you create an account at Slotastic:

The Welcome Offer

Slotastic Casino Welcome Offer

The “funtastic” welcome package consists of two extraordinary bonuses — Wintastic and Bubbletastic. Cheesy puns aside, the two welcome offers are quite generous.

The first offer is a 150% matching deposit bonus, on all deposits above $25. It comes with the standard 30x deposit + bonus wagering requirements. This is quite reasonable, especially since the bonuses aren’t sticky. The games you can play with this bonus are Slots and Keno.

The other part of the welcome offer is tied to the Bubble Bubble RTG slot. New players will have the opportunity to use the “Bubbletastic” code and claim as much as 117 free spins on this title. The best part about this bonus is that the wagering requirements are only 10x the winnings and that there’s no maximum cashout.

As we said, there’s an abundance of other bonuses you can claim on a daily or weekly basis. The casino’s lobby features an inbox, and you’ll get notified about all existing and new promotions. So, you’ll never miss out on an exciting deal at Slotastic online casino.

Customer Support

We have conflicting feelings when it comes to Slotastic’s customer support. It would appear that your Live Chat experience will heavily depend on both the specific agent you’re talking to, as well as the questions you’re asking.

On all three occasions, the live chat took a while to connect. More importantly, the casino representatives take a while to respond. Most of them are friendly, but not too keen on providing specific information regarding the casino.

Admittedly, we had a chuckle when the casino introduced the representative as “Haynes… Haynes Bond.” But, we were somewhat disappointed by the agent’s response, although it’s understandable that providing licensing information was a bit above their pay grade.

However, we approached the casino’s support team again, with a far more simpler question. Instead of providing clarification regarding the lack of minimum deposits for two of the banking options, the rep simply closed the chat and called it a day.

So, it’s evident that there’s something fishy going on with Slotastic. Each time the agents asked for our patience and, upon checking with their superiors, either stated that they couldn’t provide an answer or simply ended the conversation.

What’s strange is that our experience doesn’t quite align with what we’ve read from players on various watchdog portals. Most of them praise the casino’s “great support.” There has to be some sort of an explanation for this discrepancy.

Player Reviews

There don’t seem to be many negative comments online, regarding the casino’s conduct. Despite the few somewhat questionable clauses in the casino’s terms and the apparent lack of a gambling license, the casino doesn’t seem to have trouble paying out legitimate winnings.

Still, we can’t shake off the feeling that the majority of overwhelmingly positive reviews aren’t genuine. First, we find it odd that the casino features a “Reviews” page on their website.

As you can imagine, nearly all of the comments are 4 or 5 stars. It’s not as if they would allow a 1-star comment to go through, let alone stay on the website for long. Honestly, compared to reviews on several other sites, the ones on Slotastic’s website look fabricated.

Even if they are not, featuring player reviews on your site is just distasteful, in our opinion. It’s as if the casino is tapping itself on the back, instead of letting others say good things about them.

On top of that, there’s no mention of any issues, and we’ve come across several during this review alone. It’s next-to-impossible that no player has ever run into any problems or experienced any inconveniences during the casino’s decade in the online gambling industry.

Don’t get us wrong; the casino isn’t that bad. However, it’s not nearly as good as the impression you’d get from the player reviews. At best, it’s average. It’s not going to scam you out of your winnings, but there are plenty of better alternatives out there.

Summary

Overall, we’d say that Slotastic isn’t quite as “funtastic” as it would have the players believe.

Sure, the casino offers amazing, cashable bonuses. They also boast an extensive library of superb RTG games. However, there are quite a few things that they subtly try to hide from their player base.

First, in case you missed it, they state that the withdrawals via e-wallets or a Bitcoin wallet are processed instantly. That may be true, but it still doesn’t change the fact that it takes anywhere from 3 to 7 business days for the money to reach you. Of course, they simply chose to omit this information from the website.

Secondly, Slotastic doesn’t provide any licensing information. Judging from the response we got from a casino representative, we can conclude that they aren’t licensed at all. Although they haven’t exhibited rogue behavior in the past, they are definitely hiding something.

In any case, there is no concrete proof we, or anyone else, could use against Slotastic online casino. At the same time, the casino doesn’t offer anything mind-blowing that would deter players from looking elsewhere for a bit of online gambling fun.

All things considered, we’re hesitant to recommend Slotastic online casino. They’re average at best, with a tone of flair that, frankly, borders false advertising. We understand that the competition is around every virtual corner, but hiding information and sugar-coating the truth isn’t the proper way to do business.  

The bottom line is, it’s better to be safe than sorry. Although the casino isn’t all that bad, there are many far better alternatives out there. If you’re looking for suggestions, you can start by checking out our list of recommended online casinos.

Rating

Reputation — 3

Software and games — 4

Banking options — 3

Banking times — 3

Support — 3

Bonuses — 5

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