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Casino Review: Sportbet Casino

May 20, 2019
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Are you interested in sports betting and online casino gaming? Our in-depth review is here to let you know if Sportbet Casino is truly a good place for that!

Sportbet Casino Review

If you’re looking for online sportsbooks that also offer casino games, you’re bound to come across Sportbet Casino. This online establishment traces its roots back to 1997, and it’s a part of the 5Dimes casino group. Sportbet Casino primarily focuses on sports betting options. But they also offer a number of casino games for people who want gambling options other than sports. In fact, their website actually offers five different casinos, all with a specific selection of casino games.

While these casinos need to be downloaded separately, you only need to register once at Sportbet Casino in order to play at any of them. With that in mind, you’re really playing at one establishment but with the option of five different online casino floors. However, as we will discuss in more detail below — all of these casinos offer different kinds of games and promotions. This means that the difference between them is far from purely cosmetic. But what kind of establishment is this in terms of business practices? Is it a trustworthy online casino or a gambling site to avoid? Read on to find out!

A Mixed Reputation

Before we get into the myriad of sports and other gambling options on offer at Sportbet Casino, we’d be remiss if we didn’t tackle its somewhat conflicting reputation. On the one hand, this casino does not exhibit any of the problems that are common at online casinos with questionable reputations. Players have not reported issues with untimely withdrawals of winnings or any issues with their customer support. But while the normal functioning of the casino is not in question at the moment, information about their business background may cast a shadow on that in the future.

First of all, the casino’s under the jurisdiction of Costa Rica, which is somewhat of a red flag right off the bat. Namely, Costa Rica does not issue a dedicated gambling license but merely a generic business license. This means that players have no gaming authority to report any potential issues to. And it seems that there are many people who don’t have a problem with this since the casino itself does not seem to have a bad reputation with players. However, the business practices of the 5Dimes casino group to which Sportbet casino belongs are a bit fishier.

Back in 2016, the US government tried to seize the funds of the 5Dimes casino group and terminate their operations. It seems they were under investigation for money laundering via Amazon gift cards, which are one of their available banking methods. While federal authorities did not shut this casino group down in the end, there’s no telling if this will happen at some point in the future.

So, you may have a reason to be wary of them. Also, there’s kidnapping and suspected murder of the 5Dimes group founder William Sean Creighton, which happened last year. If you’re uncomfortable with their shady business practices, you may want to think twice about playing here.

First Impression

But if you do decide to participate in sports betting or casino gaming on the Sportbet Casino website — what does this experience actually look like? Unfortunately, right off the bat, we have to mention that Sportbet Casino does not have a particularly practical interface. The website itself has an extremely basic theme, with a generic font logo and a blue background. While it isn’t anything flashy, this wouldn’t be too much of a problem if the rest of the presentation was up to snuff. However, once you go past the homepage of the website, you’re in for quite a chore.

Regardless of whether we’re talking about the sports betting or the casino section, the Sportbet website is extremely cluttered. This wouldn’t be obvious at first glance because it’s not extremely messy in a visual sense. But any text containing any sort of information is very poorly written and unclear. No matter what you want to play or learn about, you’ll have quite a bumpy ride getting to the page you actually want.

As we’ve already mentioned, Sportbet is actually home to five different casinos within one, all of which are supposedly available for mobile devices as well: Grand Casino, Jackpot Casino, HitReels Casino, and Bonus Casino. However, you can’t download any of the apps or play on the website itself before registering. Plus, as you’ll soon see below — there are certain issues with the Terms and Conditions as well.

Terms and Conditions Analysis

When it comes to potential issues with Sportbet Casino, they are perhaps most apparent when it comes to their terms and conditions — or ‘Rules and Regulations’, as Sportbet refers to them. Instead of a clearly laid out terms and conditions section which most reputable casinos have, Sportbet’s approach is much more lackluster. There are no clearly separated or numbered terms and clauses on their rules and regulations page. Instead, all you’re presented with is a long line of seemingly randomly assembled rules, with poor writing and bad formatting.

On top of that, the Sportbet website contains almost no terms and conditions related to the casino section. So, their casino gaming is quite unregulated, which should make you consider playing on this website carefully. And the few terms related to their casinos that they have contain some questionable solutions.

The casino prohibits card counting players — yet, completely fails to mention what its criteria for determining card counters are. Plus, as this is an online casino, it seems pretty much impossible to fairly determine who card counters are.

This term is also quite questionable as it gives the casino the right to ban any players who are found to be ‘taking advantage of the program’ and confiscate their balance. However, the factors which they’ll use to decide who is taking advantage of the casino are nowhere to be found. Because of this, the casino basically gives itself leeway to simply ban any players they choose.

Finally, the casino makes the players responsible for maintaining a positive balance on their accounts without any reason at all. Not allowing bets with a negative balance should be the casino’s responsibility, instead of the players having to check their account balance before making every single bet.

Games and Providers

Games and Providers Slotter Casino

When it comes to different games that Sportbet offers, we have to mention — this is one of the areas where the casino truly shines. Remember, Sportbet is actually a sportsbook website that offers five different casinos on one website. All of them only require you to register one joint account on Sportbet.

And if you have an account at 5Dimes Casino, whose group Sportbet is a part of, that account is valid here as well. But be warned, not only is the 5Dimes Casino account valid on Sportbet, but you actually can’t register a separate Sportbet account if you have a 5Dimes one already. That aside, we will now go through the games offered by each individual casino clients you can download at Sportbet Casino.

Grand Casino

Among all the casino clients Sportbet offers, Grand Casino is definitely the most diverse one. We can safely conclude that this is their main casino option. Here, you can play a variety of table games such as Blackjack, Pai Gow, Roulette, and a few others. Besides those, Grand Casino has over 90 slots, including 3-reel and 5-reel slots. Lastly, if you’re a fan of video poker, you’ll find 14 different variations of it at Grand Casino. All of these games are provided by RealTime Gaming, which is always a plus, seeing as they’re one of the most reputable casino software providers around.

Jackpot Casino

Up next, we’ve got Sportbet’s Jackpot Casino. This casino is more mobile-friendly than Grand Casino. Also, it’s different because its main draw is 3D video slots; there are 82 of those, most of which are available on mobile devices as well.

There are also 28 types of poker and video poker, like Deuces Wild, Deuces and Jokers, Double Bonus Poker. Jackpot Casino also offers a few classic slots, like 7th Heaven, Blood Eternal, and Captain Cash. Lastly, you can play a couple of specialty games, including Instant Keno, Klub Keno, Max Quest. Most of the games offered here are provided by Betsoft.

Gold Casino

Moving onto the third casino client which Sportbet offers, we find a smaller casino floor powered by GameArt. The table game offer is extremely limited, seeing as you can only play Baccarat and three variations of Blackjack. Also, Gold Casino offers 7 kinds of video poker to its players, including Aces & Faces, All American Poker, and Bonus Poker. Lastly, you can indulge in 34 slot games, some of which are Lucky Dwarfs, Lucky 7, and Martian Money. Sportbet claims that this casino client is the best one when it comes to mobile optimization, working well even on lower-class iOS and Android devices.

Mobile Bonus Casino

The penultimate casino you can find here is the Sportbet Mobile Bonus Casino. This is another casino client primarily geared towards mobile devices. However, unlike other Sportbet casinos, you can also play the games offered by Mobile Bonus Casino without any downloads. You can play directly from your browser, supposedly even on mobile devices.

However, that kind of adaptability to any platform has its tradeoffs. This casino offers a very slim variety of games, having only 14 different games altogether. Among these, most are video poker variants, such as Aces and Eights, Deuces Wild, and Double Bonus. When it comes to slots, you only have two choices, both provided by Core Gaming: Railway Riches and Spells & Potions. Apart from these, you can also play one kind of Video Keno and Baccarat.

Matchplay Casino

Lastly, we have the Matchplay Casino. This casino client differs from the previous Sportbet offers in two key elements. First of all, you can try all of the games it hosts for free before making any deposits. And secondly, it’s the only casino here that offers progressive slots.

Along with the 5 progressive slot games you can play here which are provided by BetSoft, there are also 12 classic slots to choose from. When it comes to table games, you can only choose between American and European Roulette. There are also 3 types of Keno, 5 Blackjack variants, and 22 different poker games. All in all, it’s not the most diverse roster of casino games, but it’s not bad compared to some of the other Sportbet casino clients. Plus, the fact that you can play for free before spending any money is a great plus.

Games Summary

All things considered, the wide variety of games this casino offers is one of its better sides. Although that’s only true if you don’t mind downloading multiple different casino clients to have access to all of the games. But if that’s okay for you, there are more than enough different casino games you can play here. Plus, you only need a single Sportbet account to log into any of them.

Financial Information

Naturally, before you make the choice of spending real money in one of Sportbet’s casino clients, you’ll want to know everything about the deposit and withdrawal options they offer. Luckily, we’re happy to inform you that Sportbet offers plenty of different financial options for its members. Plus, longtime players have reported no issues with withdrawal waiting periods, so you needn’t fear for your winnings arriving in a timely manner. Barring any irregular circumstances, withdrawals and deposits are usually processed within 24 hours. But what methods can you use for payments, precisely?

Deposit Methods

First of all, when it comes to deposits, you can use a couple of options. Credit card and debit card deposits are processed 24/7, and there is no transaction fee involved. The minimum amount allowed per this type of transaction is $50, while the maximum is $500.

Also, you can make a cash Person to Person (P2P) deposit at various retail locations. However, these are processed from 9:00 AM to 10:00 PM and Sundays 9:00 AM to 8:00 PM. Deposits take from an hour to a couple of hours to get processed depending on whether it’s a weekday or weekend. And members can only make this type of deposit once in 8 days. There is also a variable fee involved, which the live chat customer support can inform you about.

Next up, you can make a money order via a DHL courier. If you use this method, there is a minimum of $100 and a maximum of $1,000. Same as with the P2P method, customer support tells you about the current fee for this kind of deposit.

You may also make a deposit in Bitcoins, which is usually processed within the next hour. And the minimum amount here is $25, with the maximum being $10,000.

Lastly, there is also the option of an Account to Account transfer between different player accounts. There is no maximum amount here, but the minimum is $50.

Withdrawal Options

Now we come to the most important part of any online gambling experience: ways you can withdraw your winnings.

Firstly, you can use the aforementioned P2P method. These are processed from Monday to Thursday, between 9 AM and 1 PM. You’ll also have to pay a fee which varies, so contact customer support to see how high it is.

There is also the option of withdrawing winnings via a Cashier check. From the moment you request a payment, checks are generally sent within two days, using FedEx. The minimum amount for this option is $1,000, while the maximum is $7,500, and the fee ranges from $40 to $80.

Next, you can also withdraw using a money order. This kind of transaction will be processed within the same working hours as with a P2P withdrawal. Also, you will incur a fee of $80.

Withdrawing money in Bitcoin is also a possibility. That way, you’ll receive your funds within an hour. And the amount you may withdraw ranges from $50 to $10,000.

On the other hand, you may simply want to use a bank wire transfer to withdraw winnings from Sportbet. That’s also possible but bear in mind that this kind of withdrawal takes 4–6 days to be processed. Also, you may withdraw between $1,000 and $9,500 with this method. And lastly, there’s the option of an Account to Account transfer, which functions the same as when making a deposit this way.

As you can see, Sportbet Casino is extremely professional when it comes to deposit and withdrawal processes. Players report timely withdrawals, with no issues whatsoever. As this is a major concern when choosing online casinos to play at, it comes as a relief to know that you won’t have problems at Sportbet in this regard.

Bonuses

Bonuses Slotter Casino

Most online casinos offer a range of bonuses to their players, and the casino clients you can find at Sportbet are no different. But are these worthy of your attention, or are they nothing to write home about? We’ve analyzed their bonus options to find out. Though, we must mention that much like the rest of the website — the information on bonuses is extremely hard to find and not easily accessible at all.

Unfortunately, you’ll find that the sportsbook part of Sportbet is much more diverse and developed than their casino bonuses. However, even with that in mind, you’ll find a couple of interesting bonuses available in their casino clients.

For example, there are Blackjack Coupons you can activate at Grand Casino for a bonus of 20% of the activation amount. These can be activated for minimally $10, while there is no upper limit. The maximum payout is 8.5x the activation amount, and the wagering requirement is 50x the activation amount. As the name implies, this coupon is only valid for Blackjack.

Another bonus you may get in Grand Casino is a Free Spins deposit bonus. This is a progressive bonus, with 4 tiers. For a deposit ranging from $50 to $99, you get 5 free spins. Then, from $100 to $150 you receive 10 free spins. Next up, for deposits between $151 and $200, you will get 20 free spins. Finally, a deposit from $201 to $250 lands you 25 free spins.

Worryingly enough though, there is no information on wagering requirements for this bonus. The bonus page refers to the general Rules and Regulations of the casino, which are extremely confusingly written, and contain no clear information on this. This prompts us to believe that Sportbet is disingenuous regarding the wagering requirements on their casino games. That’s a major minus for this casino and part of a large issue with information clarity. So, if you’re thinking of playing here because of bonuses, you may want to reconsider that.

Customer Support

Next up, we’ll take a look at the way Sportbet Casino handles customer problems. According to most online players, customer support was usually quick to respond to any complaints. And that is our experience with their service as well. However, we must point out that it seems this casino is deeply intertwined with 5Dimes Casino, as their customer support responded to our question pointed at Sportbet.

However, while customer support quickly responded to our question regarding the platforms on which their casinos were available on, they weren’t so agile in all cases. Later on, we contacted them to clear up their confusing wagering requirement information — to which we’ve got no response at all. So, it seems there are issues where Sportbet Casino keeps things intentionally vague.

On the other hand, you have a few different options to contact their customer support. There is a phone number available as well as an email address and a Live Chat option. However, the Live Chat option was only allowed for registered members.

Summary

As you can see, the casino experience offered by Sportbet Casino is an extremely mixed bag. On the one hand, they don’t have payout issues. Withdrawals are, by all accounts, timely and accurate. However, they have an extremely confusing way of presenting details on their bonuses and other information.

This goes beyond a badly designed website, as the information seems to be intentionally vague. So, while they have a decently varied roster of casino games, a lack of information leaves a bad taste in the mouth. Especially considering the shady business practices of the casino management that we’ve mentioned in the start. Keeping all this in mind, you may want to think long and hard before playing here.

Rating

Reputation: 3/5

Software/Games: 4/5

Banking Options: 4/5

Banking Times: 4/5

Support: 2/5

Bonuses: 3/5

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