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20 May
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Casino Review: Mandarin Palace

May 20, 2019
Article rating
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The casino was founded in 2009. The Genesys Technologies NV Group and the Grand Prive Group claim the ownership. Curaçao eGambling licenses them. 234 games are at your disposal, Video Slots, Table Games, Classic Slots. Let’s dig deeper into what this casino has to offer.

Introduction to a Decade Old Online Casino

The best way to start this online casino review is to name its owners. Initially, they were part of the Genesys Technologies NV Group. Later on, the Grand Prive Group took the ownership. This group has a horrible reputation in the gambling community. There were some rumors that Grand Prive and Genesys shared the ownership long before they made it public, but there is no evidence to back up such a claim. It can remain gossip until proven otherwise.

Mandarin Palace is licensed and regulated by Curaçao eGambling. The casino’s software providers are BetSoft, Saucify, and Rival. This casino was established back in 2009, so it’s been in the online gaming business for almost a decade. They managed to survive a big scandal a few years ago. Namely, the Grand Prive casinos originally started with the Microgaming software.

After Microgaming decided to pull out from the US market, the Grand Prive switched to BetSoft overnight. Not only did they do this, but they also changed the regulator without any warning. And though Curaçao is becoming one of the top regulatory bodies with more strict policies, the fact that the casino did not list this change anywhere is a little off-putting.

Furthermore, when they made all these changes, not only did they not inform the players by putting it on the website, but they also didn’t inform any of the groups they worked with. On top of all of that, Microgaming affiliate platform (which they were using at the time) was dropped by the Grand Prive, but their casinos were still operating.

Meaning, the partners had no idea who they were working with or for from then on. Not to mention, all the changes made many of them change their minds and switch to more reliable casinos. All of these actions and shady behavior left all their affiliate partners with no funds for substantial losses.

As for our first impressions of Mandarin Palace, you can tell from the first look that these people take online gambling seriously. When you scroll down the Home Page, you can see the two awards the casino received. The Best Mobile Casino and the Best Bonus awards were given to Mandarin Palace by the Gambling City audience.

Terms and Conditions Analyses

Players from the following countries are not allowed to play at this casino: Australia, Germany, France, Curaçao, Hungary, South Africa, Nederlands, the United States of America, and the United Kingdom.

Like many other online casinos, Mandarin Palace uses a 128-bit encryption and CSS protocol. This is very important for keeping hackers or internet thieves away from your sensitive and financial data.

By clicking the ‘agree’ button, you are giving permission to the casino to comb through your creditworthiness. If the operators determine there are questionable funds on your account, they have the right to notify the authorities, even if those suspicions have nothing to do with the casino account.

It is essential that the personal data you give to the casino is true. When you register an account, make sure it offers the currency of the country that you live in. In case your currency is not available in this casino, you can register to play in US dollars. Available currencies are USD, CAD, GBP, EUR, SEK, DKK, and NOK.

Before you can take your winnings, you need to wager the deposit at least once before you can ask for a withdrawal. For example, if the deposited sum is $100, in order to take the money you won, you must wager $100 in any game.

Bonuses and Promotions

Bonuses casino

You should always read the terms and conditions carefully because the casino will not send any notifications prior to the changes it implements. You are responsible for learning about any updates on the casino bonuses.

The Welcome bonuses are reserved for new players exclusively. Use these treats wisely and count on beginners’ luck.

Wagering requirements for bonuses:

  • Slots 100%
  • Three Card Poker 50%
  • Roulette 50%
  • Baccarat 25%
  • Blackjack 5%
  • Video Poker 10%
  • Keno 100%

Both no-deposit bonuses and matched offer bonuses have to be wagered through 40x before you can make a withdrawal.

This strangely written clause means that you cannot claim the bonus offer, even though you have reached the wagering requirements. This clearly implies that we are dealing with the notorious ‘sticky’ bonuses. In case you have never heard of such a term, it means that the bonuses which casino offers in order to attract you can never be withdrawn, not even if you meet all the requirements necessary.

The casino claims that the maximum withdrawal for the free spin bonus is $100, but also that the management will determine when this rule applies. It is not stated when or where or how this will be determined. This is very manipulative from their side.

There are also regular promotions for every day of the week. Mandarin Palace offers a 100% match bonus up to $200 on Mondays, 80% match up to $400 on Tuesdays, 90% match bonus up to $900 on Wednesdays, 80% match up to $400 on Thursdays, 70% match up to $750 on Fridays, 75% match up to $800 on Saturdays, and a 70% bonus match up to $750 on Sundays. The wagering requirement for each is 40x.

Let’s talk about the Mandarin Palace Welcome Bonus. You will receive a bonus for the first three deposits. The first one is a 100% bonus up to $500; the second offer is a 75% bonus that goes up to $625, and the third one is a 100% bonus up to $500 with the playthrough requirement of 40x for all of them.

The casino hosts all kinds of different tournaments, such as the High Roller Poker Club that goes up to $5,000.

Customer Support

Mandarin Palace casino reps were very quick to respond on live chat. We were pleasantly surprised by this. But, alas, this lasted only until the operator’s second sentence. Namely, the operator gave us prompt responses, but after we told him that we were not registered members (yet), he began to delay the answers.

The feeling we were left with after this unpleasant experience can be compared to Julia Roberts’ role in Pretty Woman. Do you know the scene where she enters the fancy store, and the sales ladies roll their eyes and practically throw her out? But later on, when Julia comes back all dressed up with some cash in her hand, the same ladies completely change the way they treat her?

We do not appreciate the sudden hostility in the customer service operator’s tone when we mentioned that there are some confusing things in the terms and conditions and requested clarification. So what we gather from this is that the casino doesn’t care to help unless you’re a registered player, which is plain rude and may cost them potential customers. Mandarin Palace is more than happy to extend a helping hand once you’re their member. The problem is, due to their vague terms, you’ll most likely need their support assistance BEFORE you create an account, so you know exactly what you’re agreeing to.

If live chat doesn’t suit you, you can always try to reach the operators via email or a toll-free telephone.

Games and Software

Mandarin Palace uses BetSoft, Saucify and Rival software, with a variety of games, 234 in total. All of the games are very responsive and fun to play. Every gambling urge can be satisfied here, except in the live games section since they don’t offer it. If you wish to play casino games online, you can find slots, poker, table games, etc. They are all easy to find using the ‘search’ option, but you can also comb through every category since they are easy to navigate.

There are 155 Video Slot games. Some of the most popular ones are 4 Seasons, Arabian Tales, and 7th Heaven. Classic Slots count 17 games and to name a few — Diamond Dare, Mermaid Serenade, and Rising Sun. There are 12 Table Games, such as Blackjack, Three Card Poker, European and American Roulette. Also, a prevalent category is Video Poker with the choice of 34 different games, like Aces & Faces, Deuces Wild Poker, Bonus Poker Deluxe, and Jacks or Better Poker. And last but not least, Other Games category which includes 10 games, such as Keno, Berry Picker, and Lucky Scratch.

Should you desire to play their games anytime and anywhere, this casino made it possible in three ways — mobile devices, Instant Play, or Download. The casino is available in four languages — English, Italian, German, and French.

Financial Information

Here’s some useful info about Mandarin Palace payment methods. Mandarin Palace went the extra mile to help the players make deposits with some handy tips. You should know that this casino transfers money to the players’ accounts only on Mondays and Thursdays. There are different conditions for players from the United States, Canada, and Europe.

Deposit methods

United States:

  • Credit and Debit Cards
  • Prepaid and Gift Cards
  • Bitcoin

Canada:

  • Skrill Visa
  • Skrill eWallet
  • Skrill MasterCard
  • Eco Card eWallet
  • Bitcoin

Europe (the United Kingdom and the European Union):

  • Visa Credit and Debit Cards
  • Skrill
  • Skrill Visa
  • Skrill Direct Bank Transfer
  • Skrill MasterCard
  • Neteller
  • Eco Card eWallet
  • Bitcoin

Withdrawal methods

United States:

  • Credit Card, $7 fee, 6–8 business days
  • Check via regular mail, $15.71 fee, 21 business days
  • Check via FedEx, $30 fee, 5 business days

Canada:

  • Check via regular mail, $15.71 fee, 21 business days
  • Check via FedEx, $30 fee, 5 business days
  • Skrill eWallet, instant payment
  • Skrill Visa, immediate payment
  • Skrill MasterCard, instant payment
  • Ecopayz eWallet, instant payment
  • Bitcoin, instant payment
  • Credit Card, $15 fee, 5 business days

The United Kingdom and the European Union:

  • Check sent by regular mail, 15.71 EUR/GBP fee, 21 business days
  • Check posted by FedEx, 30 EUR/GBP fee, 5 business days

Instant payment and no fee charges apply for the following:

  • Visa Cards
  • Skrill
  • Skrill MasterCard
  • Skrill Visa
  • Skrill Direct Bank Transfer
  • Neteller
  • Ecopayz eWallet
  • Bitcoin

Summary

We know that Mandarin Palace is under the leadership of the questionable Grand Prive Group, so you must always keep your eyes wide open and be extra cautious with them. Nevertheless, the great scandal which shook the gambling community ended. From that infamous incident, they had no other significant issues, other than occasional users’ complaints about the casino sometimes ignoring their requests and about slow payment. These are all standard issues which most online casinos experience at some point.

We did, however, end up deeply disappointed in the lousy customer support. Completely ignoring the players who do not have a registered account is completely unprofessional.

The games and software are nothing out of the ordinary either, except for the amazing Rival part of their game collection. Apart from that, nothing really stands out. That is precisely how we can describe Mandarin Palace. Standard casino. No more, no less. Should you try your luck and give them your money? Yes, but again, you will not be blown away by this casino experience.

Reputation: 2 out of 5 stars

Software/Games: 3 out of 5 stars

Banking options: 4 out of 5 stars

Customer support: 2 out of 5 stars

Bonuses: 3 out of 5 stars

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