Casino Review: Liberty Slots Casino
Liberty Slots Casino will dazzle you with its state-of-the-art website. However, you will receive a wake-up call once you realize that it is operating without a license and that customer service is so incompetent that they will leave you with more questions than answers.
Liberty Slots Casino was launched in 2011 by Liberty Slots Group. Back when they established it, many believed that the site bore a striking resemblance to English Harbour Casino. The latter had been in business since 1997 before the owners closed it abruptly in 2011. It was a reputable online casino, but the group E.H. Gaming Ventures shut down all of their sites at once.
In came Liberty Slots Casino. From the beginning, it used the same gaming software. Thus, many wondered whether the same group was behind this seemingly new venture. Apart from this, it had an almost identical website and casino lobby.
But, unlike English Harbour, this casino is reluctant to provide additional information about its origin. Nevertheless, it does not have serious complaints that would make players steer clear from it. A few slow payouts here and here, but they strive to resolve them as soon as possible.
As American as Apple Pie
Liberty Slots Casino wants to pass as a quintessential Las Vegas casino. The Statue of Liberty, together with a starry sky, will surely encourage many players to give this site a chance. Maybe you will wonder — is this the place where the American dream is possible? Well, if we were to judge by its innovative design, then the answer would surely be yes.
Apart from this, the site is aesthetically pleasing. Although featuring colors which are reminiscent of the US flag, players from this country cannot play on it. But according to some review sites, this casino catered for Americans initially and has since stopped accepting them.
Furthermore, it is easy to navigate, and everything, including customer support and Terms and Conditions, is only one click away. The “Banking” section has two tabs — one for deposits and other for withdrawals. They described everything in depth so much so that you would want other sites to mimic it. The same level of organization is seen in their “Promotions” which features separate categories for each of their offers. If you want to find out more about the Rewards Club, fear not, you will get all the necessary information in one place.
At first glance, the casino indeed leaves the impression of a classy establishment. Like they made it so that all of your dreams could come true. Let’s see whether this impression will remain once we check all it has to offer.
There is a universal agreement that disclosing a license means that a casino has nothing to hide. In fact, most casinos feature the license on their homepages or, if not there, you will surely find it in their Terms and Conditions. But interestingly enough, we were not able to see this piece of information at Liberty Slots Casino.
Thinking that they perhaps decided to share it in the Terms and Conditions, we immediately checked this page. And surprise, surprise. There is no information about the license there. None. They did not even bother to include some insinuation as to who might be their regulatory body or whether they have a license at all.
Therefore, as their site did not prove to be helpful, we went to their live chat hoping their answer would be useful. However, this experience was painful, to say the least. Firstly the agent said that the casino had the authorization to operate in every state. But their list of restricted countries would not entirely agree with this answer. For instance, in order to accept UK players, the casino has to obtain the UKGC license which is not visible on the site. When pressed for further details, the agent admitted that she could not disclose this information and could only advise us on the clauses which were already available on the site.
Furthermore, this is a clear indication that they want to conceal this detail. Or this can carry a negative implication — they do not even have a license to begin with. This would mean that they do not report back to any regulatory body and are free to operate how they want.
Even worse, they prohibit their customer service to share this detail even if a player is adamant to find out. Isn’t customer support there to provide answers and assist those who wish to register? How can you deposit real money to a casino that is hiding something?
Moreover, some watchdog portals believe that the casino operates under the jurisdiction of the government of Curaçao. Although this is not one of the most prestigious regulatory bodies, there are certainly worse ones in the gambling industry.
But, without the casino confirming this, we cannot guarantee that it follows the rules of this government.
At first glance, there seems to be no issue with their Terms and Conditions, apart from the obvious omission of their certificate.
Nonetheless, the players should know that, if they want to register an account on this site, they will need to be at least 21 years of age.
Furthermore, as you start reading through the clauses, you find certain questionable parts.
For instance, the casino can close your account if you do not use it for six months. And if there is any balance remaining, they will remove it without paying you back. But one thing stands out, they will charge you a $25 monthly fee after those six months have passed. They also reserve the right to increase the fee:
Additionally, the casino can use your name, for instance, to promote your win so that they can attract more players. This is worrisome as most players want to stay anonymous:
Games and Providers
Liberty Slots Casino has the Wager Gaming software.
WGS Technology used to dominate the gambling industry under the name Vegas Technology. It powered Superslots, Slots Galore, and, most importantly, English Harbour. But the company rebranded and now goes under the name of WGS Technology. At the moment, it also works with Miami and Lincoln Casinos.
Their website states that they try to provide more promotional incentives to their players. Also, they used to accept US players, but are no longer able to do that. The software offers a variety of casino games. They have table games and video poker. But, they seem keen on developing slot games especially.
Liberty Slots Casino has instant play for those who want to enjoy the games from their browser. Alternatively, if you wish, you can download their software, and you can access both the games and correspond with customer service on live chat. Also, for those of you on the go, you can open the site on your mobile phones and play without any hitch.
Furthermore, the website has around 190 games, which is a mediocre amount. But, they do offer a variety of different titles.
Due to WGS Technology, you can choose from 146 different slot games which are divided into 3, 5, and 7 reel slots. Some titles are Carribean Gold, Gold of the Gods, and Amazing Sevens.
As for their table games, you have 17 at your disposal, including European Roulette, Baccarat, and Craps. Also, they have 23 video poker games divided into a single hand, multi-hand, and 100 hands. You can play either Tens or Better, or Double Joker. Lastly, they offer only 5 specialty games, such as Poker Dice and Dazzling Dice.
Liberty Slots Casino offers a range of deposit and withdrawal methods which we will describe below.
There are 9 options which you can use to deposit your money: Visa, Mastercard, Bitcoin, Skrill, Neteller, ecoPAYZ Paysafe, Sofort, QuickCash.
The minimum deposit is $25 while the maximum is $5628. You will receive instant funding for all methods.
As for the payouts, the casino includes six methods. But before you get your money, they will need up to 5 working days to approve the withdrawal request. The available options are below:
- Check payout: this option includes a $45 fee. The minimum amount you can withdraw is $150, while the maximum is $3000. It will take around 5 business days for the money to reach you.
- Wire transfer: it also comes with a $45 fee. The minimum amount you can withdraw is $150, and the maximum is $2500. The money will reach you in 10 to 14 business days.
- Bitcoin: the minimum amount here is $120 whereas the maximum is $2500. You will receive your payout in 2 working days.
- Neteller, Skrill, ecoPAYZ: the minimum amount is $150, and the maximum is $5000. After 2 working days, you will receive your payout.
Liberty Slots offers a number of casino bonuses which come with certain restrictions. Players should read all the Terms and Conditions before accepting a promotion.
First-time players will get a 100% match bonus up to $777. The minimum deposit amount for this bonus is $5. It comes with a 20x playthrough. As per their Terms and Conditions, players can only use it on slot games or Keno. They did not specify the maximum cashout limit. Also, if you fulfill the wagering requirement and want to cash out, they will remove the bonus amount.
The casino also includes bonuses which their players get on specific days of the week. For instance, if you were to play on a Saturday, then you would get a 75% match bonus. The minimum deposit amount is $5, and the maximum is $150. They do not state the maximum cashout limit here. This is also a sticky bonus. Also, you would need to wager the bonus 20x before cashing out. The Terms and Conditions indicate that a promotion of 50%, or above, is eligible only for Keno or slot games.
After we reviewed the bonus page, we established that all of their bonuses were sticky. Therefore, once you fulfill the wagering requirement, the system will automatically remove any bonus amount from your account. To ensure that there is no confusion, the casino separates the bonus amount and the one you earned in two categories.
We confirmed this with customer service, but we wanted to double check if the promotions are non-withdrawable. The agent denied that they had sticky bonuses even when we sent them the sentence from their general rules. Thus, Liberty Slots Casino offers contradictory information that leaves us uncertain whether we can expect to withdraw the bonus amount or not.
Liberty Slots Casino offers 24/7 customer support. You can reach the agents via email, on live chat and, their toll-free line.
For this review, we contacted their agents several times on live chat. They immediately requested our email address and username so that they could help us. But they were willing to assist us even without this information.
From the answers we got, we established that the team was either unwilling or unable to provide additional explanations. Namely, their responses differed from what was written in the Terms and Conditions and, when we confronted them with proof, they kept repeating their story. They were adamant that their answers were correct and that the clauses from the Terms and Conditions should be neglected. And here we thought that the things written in the general rules had more bearing on everything.
To sum up, Liberty Slots Casino provides a website that pales any other in comparison. But, the incompetence of their customer service and their effort to conceal the license are enough to make us question their credibility and honesty.
Therefore, if you do not want to experience frustration because of the contrasting information you will get from customer service and in their Terms and Conditions, then this online casino is the one you should avoid.
Reputation — 3/5
Software/Games — 3/5
Deposit and Withdrawal options — 3/5
Payout Period — 3/5
Customer Support — 1/5
Bonuses — 3/5