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17 May
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Casino Review: Lake Palace Casino

May 17, 2019
Article rating
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An outstanding non-typical casino design takes you to a digital retreat. On the market since 2004, licensed by Curaçao, powered by BetOnSoft software, this casino has been through some major scandals. Explore this lake’s depths with us!

Lake Palace Casino: Dive into This Beautiful Lake, Even Though the Water Isn’t as Bright…

Founded in far 2004, the Grand Prive Group of Online Casinos holds the ownership over Lake Palace. This group was one of the first ones to launch online casinos back in 2001.

The Grand Prive Group operates six different casinos besides Lake Palace, and Curaçao licenses it. This casino operated seamlessly until the notorious 2008 software switch. Namely, Lake Palace Casino was initially using the Microgaming software. At one point the software provider abandoned the US market. The Grand Prive Group then switched to Saucify (BetOnSoft) instead of the previous one. Now, here is the problem — the group no longer used Microgaming software, but it kept the currently existing casinos.

It was precisely the termination of the contract between the Grand Prive Group and their business partners that had them blacklisted.

Lake Palace is the kind of casino that gives you a unique vibe from the first glimpse — a very memorable olive green background, so it looks bright, shiny, and very modern and vibrant. We can’t help but feel luxurious while visiting this famous eye-catching website. You feel like you’re standing on a peaceful lakeshore throwing rocks on the water surface. The creators deserve big applause from us. Bravo!

Furthermore, the casino supports the Responsible Gambling policy. What does the term responsible gambling mean? It means do not gamble more than you can afford. The casino is doing everything in its power to stop underage gambling from happening. There is a notable quote from the website “Winners know when to stop,” and we agree with this statement. We would advise you to gamble for entertainment and some excellent real cash winnings, and remember to gamble responsibly!

Lake Palace has an ICRA certification. The Internet Content Rating Association (ICRA) is a non-profit organization that gathers content providers, child protection bodies, telecommunication companies, and significant internet industry players. Their common goal is to protect children and the right to free speech on the internet. Again, very complimentary for this casino.

Now, another interesting thing we noticed is that a very creative person wrote all of the information on their website. The content is very bright, unique, and memorable. So, congratulations, someone did an outstanding job!

Terms and Condition Analysis

In this casino, you have to be 18 years of age or older to play. There is a no-deposit rule that applies, which means you can initially play without betting money.

The Grand Prive Group claims that they will safeguard your anonymity unless you agree to allow them to use your name in marketing or other purposes. This clause is a little contradictory since you are obligated to conform to all of their terms and conditions to play in the casino. This fact completely erases the first part of the sentence about your anonymity being kept safe. Also, it is unclear to which other purposes they are referring since they didn’t state precisely what this implies.

The dormancy period is exactly six months. If the player is inactive after this period, the casino has the right to void all winnings from their account. This dormancy policy is more or less standard, so we can’t complain about this clause so much.

The Grand Prive Group reserves the right to report any suspicious activity or transaction to the local or federal authorities and retain all funds from the users’ account. They can do so without any prior notice to the player. Frauds, beware! Lake Palace casino management isn’t joking around, people. Don’t try any sleazy moves. As long as you play your fair share of games, you should be just fine.

Players from the United States of America, Canada, and Europe are limited to $8 per round. All bets that go over this limit will result in the void of the winnings. This is a bit unfortunate.

If the player wants to close the account, they have to contact the customer service department, and they will make sure this happens within 24 hours.

Bonus and Promotions

free Bonus

The Welcome or the first time registration bonus is unfortunately reserved only for the following countries: the United States of America, Canada, the United Kingdom, and European accounts. Pay attention to this fact if you do not come from any of these countries because you won’t receive this bonus.

You have to fulfill the wagering requirements to get the bonus and cash out your winnings. Here is a list of Wagering for Bonuses/Play Through Requirements:

  • Keno 100%
  • Blackjack 5%
  • Craps 5%
  • Video Poker 10%
  • Baccarat 25%
  • Three Card Poker 50%
  • Roulette 50%
  • Slots 100%

Whoa… this one made us read it five times before we understood what they wanted to say, and they complicated it on purpose. To break it down in a simple way for you — if you have any real money on your account, you cannot claim your bonus. Moreover, even the pending withdrawal request results in renouncing your right to receive the remaining bonuses.

They didn’t say that clearly, so we contacted their customer support. They confirmed after we insisted more than once that bonuses are, in fact, sticky. So, you can play thinking that you will receive bonus winnings, but the moment you wish to cash out, your bonuses will be lost.

The maximum bonus amount on your first deposit is $100. The Match Bonus between 1% and 100% has to be wagered through 40x if you’re playing Ace, King, Black Diamond, Queen, and Jack Tier before you can make a withdrawal. This means you have to deposit $100, and you will receive a 100% Match Bonus. To withdraw, you need to wager $100 bonus money 40x, in total $4,000.

A bonus offer bigger than 100% requires wagering 60x by the players of King, Ace, Queen, Jack Tier, and Black Diamond before they can make a withdrawal.

Also, all bonuses except a non-deposit bonus (free spins, free money), have to be played through 45x before you can cash out.

Here is a list of countries where players cannot claim bonuses:

Albania, Afghanistan, Armenia, Algeria, Azerbaijan, Belarus, Bangladesh, Brazil, Bosnia and Herzegovina, Bulgaria, Croatia, Columbia, Czech Republic, Dominica, Estonia, French Polynesia, Greece, Georgia, Guadalupe, Hungary, Iran, Indonesia, Iraq, Ireland, Japan, Kuwait, Kazakhstan, Latvia, Lithuania, Macao, Macedonia, Mexico, Republic of Moldova, Republic of Mongolia, Montenegro, Morocco, Poland, Romania, Russian Federation, Slovakia, Serbia, Spain, Syria, Tunisia, Turkey, Ukraine, Vietnam.

Financial Information

Now let’s introduce you to the Lake Palace Casino basic payment methods.

Deposit methods:

You can deposit your funds via Bank Wire Transfer, Paysafecard, Neteller, Ukash, Visa Electron, Visa, iDeal, GyroPay, Skrill.

Withdrawal methods:

If you wish to claim your money, you can do so by using Bank Wire Transfer, Check, or Neteller.

Withdrawal period:

  • eWallets: 24 to 48 hours
  • Bank Transfer: from 5 to 10 days
  • Check: From 14 to 28 days. This method is way too long in comparison to the standard.

Pending time is between 24 to 72 hours and there’s a withdrawal limit of $2,000 per week.

All winnings under $2,000 will be paid in one transaction, but for higher amounts, there’s a different rule. Here is a list of withdrawal processes depending on the game in which you have won:

  • Jack Tier maximum payout is $2,000 a week until the complete sum is paid;
  • Black Diamond maximum payout is $10,000 a week;
  • King Tier maximum payout is $5,000 a week;
  • Ace Tier maximum payout is $10,000 a week;
  • Queen Tier maximum payout is $5,000 per week.

Casino Games

Casino Games Lake Palace Casino

This part is fascinating. Lake Palace Casino has a good user interface, outstanding graphics, design, and a variety of games. These are the qualities of a top online casino. In the casino offer, we can find 227 games in total. This includes 184 Video Slots, 17 Classic Poker games, 12 Table games, 34 Video Poker games, and 10 other games (Berry Picker, Keno, Lucky Scratch, SuperKeno and PowerBall Keno). We have to say that this is a fine offer for a solid gaming experience.

The software providers are BetOnSoft (Saucify), Rival, and BetSoft. These providers boast some top-rated games which can be found in Lake Palace Casino. So, you can enjoy some high-quality online gaming. Some of the most popular slot games are Purse of the Mummy and Mermaid Serenade.

Lake Palace Casino is available on all three platforms — Download, Instant Play, and Mobile. This website has multiple language options as well, i.e., English, German, Italian, and French.

Customer Service

We’ve come across some very contradictory experiences with their customer care. This is precisely why we had to check out customer support ourselves.

Namely, the casino claims their employees are there 24/7 for a quick response and will resolve any problem. If this doesn’t work, you have the option of sending an email with your questions, and the casino claims you will receive a reply within 24 hours. There is also a frequently asked questions section, providing some answers, but only the most common ones.

We tried reaching representatives several times during the day using live chat option. This was the annoying message that kept popping up:

After the 10th try, an operator responded. The problem occurred after our second question, regarding bonuses and withdrawal options. The first operator simply avoided the issue asking us for an email address. After we insisted on getting the answer, they switched operators. At least the second operator finally answered the question, and we concluded the casino bonuses are non-withdrawable (sticky).

You also have the option of contacting the casino operators by using telephone, if nothing else works.

So, after all this conundrum, we most certainly can’t characterize this customer service as responsive and quick. But just in case you need their assistance, you can reach them at [email protected] Good luck!

Summary

Some of the best qualities of Lake Palace Casino are definitely its amazing, eye-catching design and a wide selection of games. We also applaud the casino’s availability on all three platforms (Download, Instant Play, and Mobile).

So, in the end, could we recommend this casino to you? No, because, at the end of the day, we realize that although their games are fun and the design is appealing, they are a bit shady. Just like real lakes, Lake Palace Casino is impressive at the first glimpse, but once you try to swim in it, you understand that the water is not as clear as it seemed from afar.

Reputation: 3/5

Software/Games: 4/5

Banking Options: 3/5

Support: 2/5

Bonuses: 2/5

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