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10 May
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Casino Review: Black Lotus Casino

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May 10, 2019
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Black Lotus Casino is a well-operated casino which runs games from three providers. However, their recent change in management made a few questions arise. Check out this review to see what’s going on.

Black Lotus Casino: A Great Casino Gone… Not so Great

Lotus Players Club Casinos opened up the Black Lotus Casino back in 2012. Players had an amazing experience playing at this casino, with minimal cashout times. However, their reputation took a massive hit once they changed ownership to Genesys Technology NV. This holding company has rogue casinos under its wings. Although Black Lotus didn’t partake in its owner’s defrauding of affiliate programs, the casino has seen a growing number of unresolved complaints in recent times.

Their website is available only in English. Also, the casino is restricted in several countries, including Australia, the United Kingdom, and the United States. On top of that, the website design is very similar to other Genesys’ casinos. It is dark-themed, with a golden taint, and its navigational system is up to the task. All important pages like the T&C and Banking are easily accessible straight from the home page. There’s also a side menu with some additional sections. Finally, games are split into five categories, and there’s an option to search them by name.

Like its sister casinos, Black Lotus operates under the license of Curaçao. However, this regulatory body isn’t one of the best ones around. Nonetheless, it’s still a demanding and respectable licensing body. They have a greater set of requirements than some others — Costa Rica or Panama, for example. They help players by mediating in disputes between them and the casinos.

Terms and Conditions

As far as this casino’s terms and conditions go, it’s a pretty standard section with nothing out of the ordinary. As in most other online casinos, after six months spent not playing, they’ll deem your account inactive and shut it down. However, there are two particular clauses you should be aware of.

Basically, they have given themselves the ability not to pay out any of your winnings without providing any proper explanation. So if you win big, they can just say no, and there’s nothing you can do about it. Moreover, they also have the right to completely nullify your account if they assume you’ve been behaving badly. And what constitutes ‘badly’ is entirely up to them. Truth be told, these kinds of shady clauses haven’t been abused by the casino in the past. However, as we’ve mentioned before, after a change in management, you should be wary of this.

All further clauses are standard T&Cs business, but you should still make sure to go through them before signing up.

Games and Providers

Games Black Lotus Casino

This online casino has a library of roughly 230 games, powered by Saucify, Rival, and Betsoft. You’re able to play all of their games directly from your browser via Instant Play. Alternatively, can download a client to your desktop and play the games from there, offering you access to a greater selection of titles. On top of that, they also have a mobile version compatible with most devices, but, as is usually the case, there are fewer games available this way.

These games have all been tested by an independent testing company, iTech Labs. This assures players that the casino hasn’t tampered with the RTP rates, as well as that their RNG is working properly and fairly towards the player. Furthermore, Rival software provider stands out from this bunch. They have grown a reputation for developing slick games with great graphics and sound effects. However, what really differentiated them from their competition are their iSlot games. The iSlots are slot machines with a storyline — players get the opportunity to immerse themselves and let their imagination wander while spinning the wheels.

This casino offers more than 150 video slot games with five reels and a multitude of paylines. Most popular titles on offer are 7 Chakras, Age of Spartans, and Aladdin’s Loot. Additionally, there are several three-reel classic slot machines, such as Diamond Dare and Magnificent 7s.

Moreover, there are plenty of video poker games available as well. This section offers all the popular games you can enjoy almost everywhere, including Deuces Wild, Aces & Faces, and Jacks or Better.

A few variants of Blackjack, coupled with Baccarat and Roulette, form the table games on offer. On top of that, specialty games like Keno and scratch card games round off this casino’s assortment.

Apart from the games themselves, this casino organizes slot tournaments and live poker games. Here, players can compete against each other and win special prizes. However, as there were no active poker tournaments for quite some time now, there was no information to be found on which specific live poker games they offer.

Financial Information

Financial Information

There are a few things you need to know about the payment methods available before you make your first deposit. First of all, this casino operates with 7 different currencies. They are US Dollars, Euros, British Pounds, Canadian Dollars, Norwegian Krone, Swedish Krona, and Danish Krone. Deposit bonuses apply only to deposits made in these selected currencies.

Deposits

Depositing money is possible through several services. First of all, MasterCard and Visa debit and credit cards are available for processing any of the aforementioned currencies. Additionally, there are three other services which you can make a deposit through — Neteller, Skrill, and EcoCard. They accept the following currencies:

  • EcoCard: CAD, EUR, and GBP
  • Neteller and Skrill: USD, CAD, GBP, and EUR

The minimum deposit is set at $/€/£20

Withdrawals

You can request a withdrawal via Neteller, which works only with EUR, GBP, and USD and takes around 24–72 hours of withdrawal time. Alternatively, you can ask for a bank wire transfer (3–7 days), or the casino can send you a check payment via courier or post (14–28 days).

Additionally, the minimum withdrawal amount is $/€/£100. You can’t cash out anything below that amount. Likewise, the maximum withdrawal is capped at $1500. This casino will send any money greater than this in installments, which affects the cashout time. Additionally, depending on your account status, they’ll determine how much money they’ll send in each installment:

  • Black Lotus tier: $5000
  • Pink Lotus tier: $3500
  • Blue Lotus tier: $2500
  • White Lotus and Newbie tiers: $1500

The pending time for any withdrawal request is three business days.

Bonuses

The first thing you need to know about all of their promotional offers is that they are invitation only. The casino sends bonus codes out via email, and they are not transferable, i.e., there’s no other way to apply for the bonuses. The welcome bonus at Black Lotus is 100% match of your first deposit and goes up to $500. The wagering requirements behind this bonus are 40x the amount of the bonus. Additionally, the bonus is sticky, meaning you can’t withdraw it once you complete the required rollover. Finally, there’s also a single bet limit placed at 30% of the bonus amount received. What’s more, they’ve set a percentage of contribution on different games, and they go as follows:

  • Slots, scratch cards, and Keno: 100%
  • Roulette and Three Card Poker: 50%
  • Baccarat: 25%
  • Video poker: 10%
  • Blackjack and Craps: 5%

The maximum withdrawal amount for this bonus (and all others) is $1000. Also, apart from the welcome bonus, there’s a 3-hour period every day when you can claim 50 free spins. There are even daily offers, which they update regularly. Bonuses normally go from 100–500% match and wagering requirements rise accordingly. As for match bonuses below 100%, the wagering requirement is 40x. Subsequently, 100% bonuses need to be wagered 50x, and all bonuses above have a 60x rollover.

Before checking out the bonuses, you should check out if you’re eligible for them. In their T&Cs, they’ve listed over 50 countries unavailable for promotions.

Customer Support

This casino offers 24/7 customer service, which can be contacted via email, phone number (which is toll-free for US residents), or live chat. The live chat is very responsive, and it takes them just a couple of minutes to connect with you. Despite a few newly-formed complaints, we’ve found them to be helpful and quite informative.

Summary

Black Lotus Casino is a good casino to play at. They have Rival, Saucify, and Betsoft games, and their website is easy to use. Unfortunately, their reputation has taken a hit with a change in management occurred to a company which has a fraudulent past. However, they still seem to operate respectfully towards the players. Sadly, the banking times are not the greatest, but there are not a lot of complaints of declined winnings — they eventually get there. So check out the website for yourself and find out if it’s to your liking.

Reputation: 3/5

Software/Games: 4/5

Banking Options: 4/5

Banking Times: 3/5

Support: 5/5

Bonuses: 3/5

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