MGM Introduces GameSense to Empire City Casino
MGM Resorts International has introduced a responsible gaming program at its New York-based Empire City Casino.
In January, the entertainment and hospitality company purchased the gambling venue for $850 million, after the transfer had been approved by the New York State Gaming Commission.
Now, it has decided to bring GameSense, its wide program aimed at connecting responsible gambling with customer service and education, to Empire City Casino, saying that visitors will be able to make informed choices while keeping wagering “fun.”
MGM also added that GameSense would come to life through personal communication between guests and skilled staff. The former will also have a chance to use interactive GameSense touchscreens as well as take educational materials and other resources.
Uri Clinton, Empire City Casino President and COO, said that it was “exciting” to launch the MGM program, further commenting that GameSense embodied the MGM culture by being forward-thinking, innovating, and customer-oriented.
GameSense was launched in 2017. Since then, it has organized more than 900,000 sessions with guests.